Question

Not receiving call from MS to authenticate accounts for MS (Broward County Schools)

  • 10 April 2023
  • 2 replies
  • 43 views

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As of last Thursday, April 6, 2023, cell phone issues occurred at my work site with Broward County Public Schools. I am not getting a signal. In fact, there is an “x” instead of bars. My cell phone (call/texts) is used to authenticate my MS account.

Please advise


2 replies

Userlevel 7
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An X instead of bars is no service.  Is your bill paid up?  If it’s a prepaid account.  Did you have enough funds for the plan to renew?  Have you tried removing your SIM and reinserting your SIM card?  

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Problem Solved!  The school techs uploaded the Authenticator App. This way various options are provided to authenticate.

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