phone upgrade question


I upgraded my phone online 2, maybe 3 days ago, and can't find the order status or shipping information anywhere on both the app and through browser. I signed all the documents for the payment plan for the new phone. But those were the last emails I received on this, and the only proof I can find of my order is the documents I signed, and the $35 taxes charge from my bank account upon upgrade order. Other than that, I can't find any information on my account suggesting that I ordered an upgrade phone. 

How long does it typically last for this to process? Initially, upon check out, the site said DELIVERY in 2 business days. But it's been 2+, and there's no sign on my account that I even made the order. 

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