Before migrating from Sprint to T-Mobile, I have an email Chat Transcript from a Sprint representative promising me that I would receive $800 trade-in value on my Galaxy when I switched over to T-Mobile and upgraded my phone. She included an offer ID # to share with the Migration team to be sure that I would get my promised trade-in price. After receiving my new phone and shipping back my old phone, I find out that I am only getting $400 trade-in value for my phone, not the $800 I was promised in a written confirmation. T-Mobile’s only response “I had a chance to partner with leadership and they did confirm we would be unable to honor the quote provided. We can only honor promotions that were active at the time of activation.”
Not sure how I can elevate this issue or who I can provide the email chat transcript that was supposed to be honored, according to Sprint? I was leery about moving over from Sprint (who I had been with 15+ years) to T-Mobile, and now it seems I was justified in feeling that way.
