so sick of customer service getting everything wrong

1 year ago
14 December 2022
1 reply
55 views

MamaDoll
First activity
0 replies

I am so tired of customer service screw ups. Sit on the phone over an hour just to talk to someone then they screw up my request so bad that my life will be hell for the next 2 weeks trying to get what I want as well as correct their mistakes. Grrrrrrr

1 reply

F

Userlevel 7

+16

contact them through one of their social media platforms like Facebook or Twitter..you start with tier 2 support instead of the call in tier 1 support agents.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

so sick of customer service getting everything wrong

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