Another post about the price increases…
The un-contract language that was in effect when I switched to the One plan is
https://www.t-mobile.com/responsibility/legal/terms-and-conditions-aug-22-2018
and says, in part,
“
CAN T-MOBILE CHANGE OR TERMINATE MY SERVICES OR THIS AGREEMENT?
Yes. Except as described below for Rate Plans with the price-lock guarantee (including the "Un-Contract Promise"),
…
If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan.
“
Which appears to bind T-Mobile to these terms for “Un-Contract” era accounts. There’s no language about just waiving the last month’s charges if they decide to break the promise.
So, if T-Mobile is specifically prohibited from changing the price or unilaterally terminating service, where does the authority to make this price change come from? This is only partially a rant, also a serious question. There does not appear to be any wiggle room here, so how? Customer service chat was unable to offer any meaningful information.
Rick
