On Feb 3rd 2024 we were offered a promotion to have a $830 discount on each of two equipments an IPhone 15 and on an IPhone 15 pro.This would render the IPhone 15 for free and the pro for less than $200, which would be payed through a $6/mo charge in our $90 plan. When we started receiving the bills, both Iphones are being charged on their full price, when we contacted support they said we would have to move to a $146 plan to have that promotion. Now we already sent our old phones and received the new ones and they don’t give us an option of returning these, getting ours back and terminate our contract. We have prints of the chat with them where the offer was made and they did investigate the chats so they know that we were lied to (yes, this was confirmed by their customer service over the phone) and still didn’t try to fix the issue, which takes the “mistake” explanation out of the question. We’re trying to see which is the quicker way of getting out of T-Mobile to another carrier.
Watch out when they offer you a promotion, they flat out lie to get you signed in.
