where can i file a complaint agaisnt the employees of the the prepaid departmemt ?

  • 25 May 2022
  • 2 replies


The employees of the prepaid department do not seem to have a department watching over their interactions with customers. Every interaction with them is a struggle or a game. It feels like there is no one monitoring how they treat customers. They are free to lie, not provide service, put account security in jeopardy and so on and so forth. 

I tried filing a complaint, over the phone,  with one of the alleged supervisors about a bad experience with some of the employees and the supervisor told me that although she filed the complaint, there is no reference number for the complaint that she could offer me. It did not make sense and it felt like she lied to me. I asked for any other way to find the complaint if not with a reference number, she told me there was no other way. It felt like she did not truly filed the complaint since she would not give me a way to go back to the case. 

Please tell me of an email or a non outsourced department that handles complaints from customers. If there is a quality insurance department overseeing them, that department is not doing overseeing them. 

2 replies

Your feedback is important to us. We'd love to hear from you if you had an exemplary experience with us or if we didn't quite live up to your expectations.

All I know is that Timo lied to you. They’ve been promised me a phone for over two weeks. They’ve lied about the shipping date. They blind about the shipping address everything qualified so they don’t have to take accountability for their actions. I’ll Gmail employees are fake. They read off cards you get one after another another to try it out 3 to 4 hours and you finally don’t get what you want they give you fake tracking numbers they charge your card boss Boss money that they charge something else. All they do is they’re not here for us. They’re here for the big pocketbook so GMM all I can say is I’m gonna sue you on you for everything you got you lied to me my kids you cost me my business. You made my business bankrupt last week and a half that you promised me a phone and you never brought it or mailed it, but you said it was a UPS, but it never made it. It’s kind of funny. I T-Mobile got a bunch of people .