Ever since we switched from Verizon, one person in my contacts list can’t send me any photos. When she sends it, all I receive is a really long web address that begins with https://ftcontentserver.rcs.482... When click the link, it asks me to sign in with a login and password (which I don’t know). This only occurs with ONE contact. I receive photos from anybody else without a problem.
Userlevel 7
+11
That really long URL is how MMS (Multi Media Short messages) are transmitted. You get a SMS that contains an address and the phone goes out and fetches the content from that address. Have you reset your network settings? Your MMS APN is probably not correct.
I’ve tried to navigate down to the appropriate settings, following the instructions I found on a few user groups, but the final step was never available. I have a Samsung Galaxy 21 FE, and in it, I navigate to Settings / Connections / More Connections / and then nothing.
Userlevel 7
+11
There should be a setting somewhere called “MMSC”, which should be “http://mms.msg.eng.t-mobile.com/mms/wapenc”
Our APN and data settings | Connections & Network | Galaxy S21 FE 5G | T-Mobile Support page has steps on how to reset the APNs for your Galaxy S21 FE. That should help complete the step that drnewcomb suggested.
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