Question

Can't receive photos from one person


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Ever since we switched from Verizon, one person in my contacts list can’t send me any photos.  When she sends it, all I receive is a really long web address that begins with https://ftcontentserver.rcs.482...  When click the link, it asks me to sign in with a login and password (which I don’t know).  This only occurs with ONE contact.  I receive photos from anybody else without a problem.


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Userlevel 7
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That really long URL is how MMS (Multi Media Short messages) are transmitted. You get a SMS that contains an address and the phone goes out and fetches the content from that address. Have you reset your network settings? Your MMS APN is probably not correct.

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I’ve tried to navigate down to the appropriate settings, following the instructions I found on a few user groups, but the final step was never available.  I have a Samsung Galaxy 21 FE, and in it, I navigate to Settings / Connections / More Connections / and then nothing.

Userlevel 7
Badge +11

There should be a setting somewhere called “MMSC”, which should be “http://mms.msg.eng.t-mobile.com/mms/wapenc”

Userlevel 7
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Our APN and data settings | Connections & Network | Galaxy S21 FE 5G | T-Mobile Support page has steps on how to reset the APNs for your Galaxy S21 FE. That should help complete the step that drnewcomb suggested. 

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