So i called back in Dec last year about a simple question, and the rep told me im eligible for a kid’s smart watch, and a Galaxy 4 watch for “FREE”. I thought this was too good to be true, and so i asked MULTIPLE times if id be charged a monthly service fee for these watches. She CLEARLY stated “NO, there will be no additional monthly charges.”
Sure enough i start getting charged in feb. Ive been calling them back several times to get this resolved since i dont even need these watches, and i never even opened them in fear of something like this happening.
Now im on the hook for $350 worth of watches i didnt even need, and the prices on these have dropped significantly since then already.
I literally got lied to and scammed, so that first representative could make a sale. This is such BS for a loyal customer of 8 years. Im so annoyed…. thanks alot T-Mobile. I plan to post this complaint on every major website and social media outlet i can find.
