Question

trouble with gmail account

  • 26 November 2023
  • 6 replies
  • 75 views

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I just got a new phone and my Gmail account will not open any photos. My old phone, fine, my desk top fine, but the new phone there is no preview and it then states, cannot open photo.  I went back to the T Mobil store and two agents tried unsuccessfuly to fix problem, They could not help me.  Any advice?


6 replies

Userlevel 7
Badge +14

Have you tried deleting the account from the  phone then reinstalling your Google account?

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Yes that was one of the steps the T Mobil agents tried. Thank you

 

Userlevel 7
Badge +15

Have you sync’d the photos with the new device?  Sometimes that sync can take a while to catch up depending on how many photos you have in Google Photos.  

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Yes we did, thank you for your ideas!  Cheers and Happy Sunday 

Userlevel 7
Badge +14

Have you checked the settings on the phone to see if there's a limitation on the size of the attachment?

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Yes we did.  Thank you so much for your idea

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