800 number goes to customer service.


Hello all!

Weird thing going on with my mom's iPhone 12. Everytime I try to dial any 1-800 number it goes straight to tmobile customer service. I tried excluding the 1, checked the country code, checked the dialing Assistant. Any help?

2 replies

Userlevel 7
Badge +16

did you stick with the call and see what they had to say about it once you spoke w/TMO? willing to bet its a block on your moms line to exclude 800 numbers or something.

Userlevel 7
Badge +15

If there a block on those services on your account?  Give Customer Care a call at 611 or reach out to T-Mobile via DM on Facebook or Twitter to verify that these calls are not blocked.