Apple

iPhones, iPads, and Watches

  • 724 Discussions
  • 2,101 Replies

724 Discussions

C
CollinsRookie
asked in Apple

I am a prepaid user with $100 in my account.

I asked to unlock my mobile phone, and the customer service asked me to wait for 72 hours, but my mobile phone was still unlocked after 72 hours. Can you help me? Please

8
C
20 hours ago
C
CeceliasPhoneFirst activity
asked in Apple

Downloading apps on new phone

Just bought the new iPhone 13 Pro Max today. Cannot get all my apps to complete downloading. Can’t get my Apple Watch to pair with this new phone. Can’t get my Bose earbuds to pair with my new phone. Can you guys help?

1
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Community Manager
2 days ago
T
Tom_JerryFirst activity
asked in Apple

Why is there no customer service on Facebook to answer questions?

Asked questions on Facebook, but no one answered me.

3
T
2 days ago
8
8608061123First activity
asked in Apple

能帮我解除我iPhone的网络锁吗

两年了，我无法提供我的购买信息了，我的iPhone IMEI：35 310610 280201 2 您看能帮我解除网络锁吗？期待你们的回复

4
W
2 days ago
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SparSITFirst activity
asked in Apple

"US Sprint" Unlock imei my device

Мy device (iphone 7) stopped activating the sim card on the cellular network. It is tied by imei to the "us sprint" operator. How to unlock it?  There are no T-mobile/ussprint operators in Ukraineimei: 355829085821307 I need help. I can't use my device. A call to the support service is not possible due to a language barrier.

1
gramps28
Pillar
4 days ago
S
soldzFirst activity
asked in Apple

SIM Card Not working

Hello,My SIM card this morning stopped working and phone says there is no SIM Card inserted and have lost all contacts.

2
drnewcomb
4 days ago
O
OSCORPRookie
posted in Apple

srint sim

 

8
gramps28
Pillar
6 days ago
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Neo1984First activity
asked in Apple

Why Tmobile didn't follow the promise which made while ordering the phone and later telling this offer is not applicable to you?

On July 20th , T-mobile website showed me $800 promotional trade-in offer for device upgrade(without adding a new number). I called the customer care and they did upgraded my device and they charged $35 for upgrade assistance, they also confirmed I am eligible for $800 promotional trade in offer for device upgrade( without adding a new number). I confirmed two times in the call that I am eligible for $800 promotional offer and they confirmed it and said making a note in the call log also.  But now T-mobile website is showing $400 promotional offer for my upgrade and customer care team is telling only $400 only mentioned in the call log instead of $800. I requested them to check the recording that taken while I gave confirmation for phone upgrade to the customer care person, but they said they couldn’t go back and check the recording. Then I am not sure what is the purpose of recording the conversation and why the customer care person was lied that $400 was noted in the call log instead

0
N
8 days ago
S
sathomasgaFirst activity
asked in Apple

Two Cellular Apple Watches with One iPhone/Phone Number

I already have one GPS+Cellular Apple Watch paired with my iPhone and sharing its phone number. Is it possible to buy a second GPS+Cellular watch and pair it with the same phone — while keeping the first watch functioning as normal?For example, I may like to have both a Hermes Edition as a dress watch and a standard cellular model for the gym. And I’d like both of those watches to share my iPhone’s phone number.I understand that this is possible with AT&T but possibly not with Verizon. I can’t find any information about T-Mobile.If it is possible, how do I indicate which of the two watches is “active”? I.e. if I’m out running using a standard watch and someone calls, how do I make sure that the standard watch rings, but, ideally, the Hermes Edition does not? And vice versa when I go out to dinner? Or will both watches always ring, and the one left at home will simply be unanswered?Thanks

0
S
10 days ago
J
Joshua BourdrezFirst activity
asked in Apple

parental controls

Is there a way to remotely block my son’s phone from functioning so that I can limit his use? thanks. 

3
F
10 days ago
I
IlovepandasFirst activity
asked in Apple

find unknown number

Received a call with “unknown” on phone and was wondering if there’s anyway to trace it to see who it is

0
I
10 days ago
E
elidevi10First activity
asked in Apple

Youtube not playing on mobile data

Youtube does not play on mobile data; however, works perfectly fine on wi-fi. I already tried all options related to software on my phone (iphone XR) and nothing seems to help. I also reset all settings on phone. There is no web guard or family mode in our plan. I also already tried the steps in the troubleshooting for “internet and data issues” with no success. 

15
F
12 days ago
J
jmischlerswFirst activity
asked in Apple

Voicemails being "Deposited into text"

Our family recently transferred to T-mobile.  We all have iPhone 12 Max.  Since transferring to T-Mobile all of our voicemails we receive are also being “deposited” into our texts.I have searched the internet, T-mobile site, and this community trying my. best to find out how to stop this from happening.Does anyone know how to stop this.  It is filling up my phone storage!

16
P
12 days ago
V
vidanhvFirst activity
asked in Apple

Unlocking fully paid 14 days since activation and $100 topped-up iPhone 13 Pro Max on a pre-paid account

Unlocking fully paid 14 days since activation and $100 topped-up iPhone 13 Pro Max on a pre-paid account I have experienced a deceptive and borderline criminally fraudulent behavior with T-Mobile customer support while trying to unlock my iPhone 13 Pro Max. The phone was bought by our late aunt sometime before February 28 - the day she passed away. We found it among her belongings, unpacked and unactivated. Upon examining the phone, we found a T-Mobile sim card beside it and assumed she was a T-Mobile user. We left it aside, closed her accounts, and that was that.On July 3rd, we unpacked the phone, put on our South African Vodacom SIM card (I and my wife serve with the US Government in South Africa), and discovered that the device was locked. We assumed it was locked with T-Mobile and went to the local T-Mobile store to get a T-Mobile SIM card and unlock the phone. We presented our aunt's death certificate, T-Mobile representative found her account and confirmed that the phone is with

3
syaoran
Pillar
14 days ago
S
StbermanFirst activity
asked in Apple

Add Cellular Service to Apple Watch

How do I add cellular service to Apple Watch. 

0
S
14 days ago
A
alm49erFirst activity
asked in Apple

Message Blocking activated but I can't undo it

When I try to send text messages to my son and/or his wife, I immediately receive the message that Message Blocking is active.  But when I look at the list of phone numbers that I HAVE blocked from texts, phone or FaceTime, their numbers do not appear.  This only occurred after I purchased the new iPhone13.  Previous to that I have had no issue in sending texts to them.  I am able to send texts to my other contacts.  The only unique thing about my son and daughter-in-law is that their phone numbers are in area code 630 while their sisters are in area code 616.

3
R
15 days ago
A
Alphy88First activity
asked in Apple

how can I switch from getting my phone by mail to pick up in store

How do I switch from getting my phone via shipped to pick up in store I just ordered my phone late last night so is there a possibility that I can still switch it to pick up in store 

0
A
15 days ago
N
Nik2256First activity
asked in Apple

Unlocking the iPhone

Hello, I want to unlock my iPhone, how much will it cost?

1
F
16 days ago
R
RaydemirRookie
asked in Apple

unlock prepaid 13 pro max

Hey, I bought my phone from t-mobile and I used it with prepaid plan more than 40 days. I called customer service they said your phone is unlock you just need to reset phone and I did but phone is still not unlock. And I called again and they said connect to computer and go for restore your phone and I did it but still not unlocked.. can anyone help me out with this? 

12
R
16 days ago
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B.J.S.First activity
asked in Apple

Text messages sent to me only go to my email with users T-Mobile phone number email address

I started a group text and when the recipients respond to me it goes directly to my email from their phone number T-Mobile email address. It only happens with this text group of people though. Other texts go directly into iMessage. Any solutions to try?

0
B
20 days ago
M
MJGFirst activity
asked in Apple

Voicemail and Text

Any suggestions on how I can retrieve voicemails and texts from my phone using another device? I don’t have my phone but I need to access the messages somehow. 

1
gramps28
Pillar
22 days ago
J
JaksonFirst activity
asked in Apple

carrier unlock my iphone x

trying to switch to a different carrier how can i unlock my iphone

1
gramps28
Pillar
22 days ago
N
Northern AZ BobRookie
asked in Apple

imessage problems on iPhone 12

Some iPhones I text to my iPhone iMessages work (blue) other iPhones it doesn’t work (green). There are s lot of TMobile users online with the same complaints about iMessage problems. I have the latest IOS installed on my 12.

7
gramps28
Pillar
22 days ago
R
richiReyAguirreFirst activity
posted in Apple

Solicitud de desbloqueo de iPhone 12 mini.

 tengo el iphone 12 mini, comprado en Estados Unidos, actualmente me encuentro en cali, colombia y tengo las bandas cerradas. me dijieron que me pusiera en contacto con el operador que es T-mobile que me ayudaban con este proceso.

1
gramps28
Pillar
22 days ago
H
HellenmiguelFirst activity
asked in Apple

chip bloqueado

Olá meu celular funcionava normalmente após eu formatar ele o chip parou de funcionar pq está bloqueado pela T-MOBILE e eu moro no Brasil alguém me ajuda a resolver tenho um iPhone 8 plus 

1
gramps28
Pillar
24 days ago
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