Apple

iPhones, iPads, and Watches

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  • 2,877 Replies

943 Discussions

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Community Manager
HeavenMCommunity Manager
published in Apple

iPhone 15 Preorder ThreadBlog

Apple's iPhone 15 lineup is set to launch on September 22. iPhone enthusiasts have eagerly anticipated it all over the world. In this article, I'll discuss the new iPhone lineup and key features. Keep reading to learn more about this highly anticipated event!Tech specs and features of the iPhone 15 lineupThe iPhone 15 lineup comes with ceramic shield glass that makes them highly resistant to damage. There is now more room on the screen because they upgraded the old bezel notch to a Dynamic Island which provides alerts and shortcuts to your favorite apps. They also converted to the USB type-C charging port that supports faster charging and data transfer. Keeping safety in mind, Apple also includes two years of emergency SOS and roadside assistance via Satellite on all iPhone 15 models.Its A16 Bionic chipset makes the iPhone 15 and 15 Plus models faster and more efficient than previous iPhone models. The battery has 100% recycled cobalt and offers all day battery life. Cameras are always

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1 month ago
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IngridDoddFirst activity
asked in Apple

Name that pops up when I call someone

I am on my daughter’s plan. How do I get my name to appear when I call someone instead of hers.

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syaoran
Pillar
9 hours ago
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IngridDoddFirst activity
asked in Apple

My recorded voicemail greeting keeps reverting to the default message

My recorded voicemail greeting keeps reverting to the default message. How do I get this to stop happening?

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10 hours ago
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JgoldshepNovice
asked in Apple

jgoldshep

Bought a new tv and having no success adding apple tv (which I get free thru t-mobil) to my new tv. I am asked to go to link.appletv.com and it asks for a code which is on my tv but when I add the code, my tv refreshes to the apple tv home page asking me to pay for service

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1 day ago
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mgroomesFirst activity
asked in Apple

Paying off Phone from another company

I switched to TMobile from Verizon. I was told that they will pay off my phone. Little did I know that I had to pay off the $524 first and then they reimburse you. Didn’t tell me that. What do I need to give them as confirmation? 

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1 day ago
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jfandFirst activity
asked in Apple

Apple Watch on Metro by T-Mobile

3 weeks ago, I called customer service to see if I could add an apple watch to my Metro by T-Mobile plan. I was assured that all I had to do was call with the IMEI number and I’d be able to add it. Fast forward to today when I tried to add my newly purchased apple watch and I was told that the network had not been updated to support apple watch. The customer service agent must have heard my jaw drop because he reassured me that this would happen soon (I have no reason to believe this is true since the last customer service agent gave me false information). So can anyone tell me if Metro by T-Mobile actually supports apple watch? And if not, are there any plans for Metro by T-Mobile to support apple watch?

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1 day ago
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Holds1325First activity
posted in Apple

Iphone SE Defective Battery, Apple refuses to replace, Tmobile closes my support chat

I purchased an Iphone SE for my son around 5 months ago. About a month ago it became defective and the battery appeared to begin bulging, the front screen became disconnected from the back part of the phone and will no longer turn on. I contacted T-mobile support and asked what I should do, they said it is under Apple Care and to contact them, so that is what I doI contact Apple, after a long conversation and them requesting pictures of the damage they tell me I need to deactivate FindMy on the phone. I go to the site they pointed me towards and removed the phone in question from FindMy. They cannot verify this, they have me share my screen and show the phone is not there anymore but still are unable to verify it on their side. They escalate me to senior support, who also cannot verify that the phone is removed so they have me fill out a form to remove an Activation lock. This requires a receipt of purchase for the phone. I then contact T-Mobile and wait an hour to get the receipt, whi

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Community Manager
1 day ago
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BBiggiFirst activity
posted in Apple

sending text to my cell phone using @tmomail.net no longer working?

it no longer works, please assist

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3 days ago
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jstrdgnzlzFirst activity
asked in Apple

Deleting watch line

I wanted to delete a watch line that I have on my account. It costs 10 bucks and it really does not do anything. I have tried to use my watch when my phone is out of range and messages do not go through. So i feel it is a waste of money. How do I delete or cancel these lines? Do I have to call or is there another way to do this without having to call?

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gramps28
Pillar
3 days ago
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Gmeagan6First activity
asked in Apple

upgrade

How will I know if I’m eligible for an upgrade

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gramps28
Pillar
3 days ago
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japankmFirst activity
asked in Apple

Unauthorized activation request

Suddenly, a notification appeared on my friend's iPhone asking for activation, and I activated it. Then the eSIM was set up. Is this a scam or something? The acquaintance doesn't seem to remember seeing it at all.

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J
4 days ago
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JimOSRookie
posted in Apple

The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches.

The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches. Original problem: Lost the ability, that originally worked, to make or receive cellular VOICE calls when out of range of cell phone, or when cell phone was turned off….. EVEN THOUGH I was still on the T-Mobile LTE network and had the use of text and GPS. After working with T-Mobile tech, I lost the ability to add a cellular plan to watch (getting Error code 406.) The watch works as normal, when able to go thru the cellular phone. But without being able to use the phone as a conduit, the calls always fail. Apple iPhone 11 Pro Max / Apple Watch Series 7 / All with current software Two hours on the phone with T-Mobile Front end and backend support 4/3 Two hours at a T-Mobile store with representative and backend support 4/4 Two hours at the Apple Store ALL WITH NO ONE WITH ANY CLUE WHAT WAS WRONG Apple sent my Apple Watch off to the regional repair location 4/5 New replace

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4 days ago
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5447kegFirst activity
asked in Apple

email address

What is the email address for the escalation department?

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4 days ago
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kayak girl
asked in Apple

Porting in from AT&T - can't receive calls

I recently ported an AT&T cell phone number to Sprint T-Mobile (I’m a legacy Sprint customer).  However, the phone cannot receive calls. It is an iPhone XR.  When calling the number, the message states that the phone number is not in service.  Everything else works - outgoing calls can be made and the number/phone receives and sends texts, FaceTime works for both incoming and outgoing.   We have been to the T-Mobile store and they have been on the phone with the help line. In addition, we have called the help line three times.  No one can figure out the problem to be able to fix it.  All of the phone’s settings are set to allow incoming calls, i.e. DND for voice is turned off.    Any suggestions from anyone?

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4 days ago
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Angsty-AmphibianFirst activity
asked in Apple

iphone not connecting to gateway home internet

So I just set up my gateway and my phone runs even slower and for some reason when I go into settings and look at the connection, it says no connection even though the gateway says one device connected.. any ideas how to fix? 

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5 days ago
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PavanxbFirst activity
asked in Apple

cannot send or receive text messages on my e sim

I got an e sim activated on my iPhone 13 Pro. But I’m unable to send or receive any text messages on my e sim number. If anybody has gone through a similar situation please help. It’s been less than 24 hours since my e sim got activated if I’m not wrong all the services should be up and running immediately after activation.

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syaoran
Pillar
5 days ago
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EstefyAguilarFirst activity
asked in Apple

bloqueo de iphone

Buenas tardes yo compré un iPhone 13 Pro Max en Estados Unidos y no lo puedo usar en Colombia aparece que estoy bloqueado con ustedes y yo compre el celular en otra tienda esta todo pago por favor me lo pueden desbloquear mi número era 9293301635

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gramps28
Pillar
7 days ago
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muratyvzFirst activity
asked in Apple

SIM lock

Hello There, Is there anyone to help me for solving simlock problem on my iphone 13 Pro max?

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gramps28
Pillar
7 days ago
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jameslacey6First activity
posted in Apple

Why Risk Losing Us as Customers?

A couple of friends just switched to T-Mobile. They ended up getting two new phones and a good plan for seniors.As existing customers, there doesn’t seem to be any special offers that can help us at least upgrade our iPhones. Verizon is offering us two new phones to switch. I prefer not to, but why would we not switch since their plans are similar and we would upgrade to new iPhones?And we all know some folks get phones for free…Seems illogical to lose us as customers. Does this make sense?

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tidbits
Pillar
8 days ago
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Sword onlineFirst activity
posted in Apple

we can’t accept any credit or debit

I don’t know what to do, do I have to go to the store to fix that?

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gramps28
Pillar
8 days ago
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Nava0822First activity
asked in Apple

issue

Help everyone I was on the next plan and I went to click on the Apple TV and I clicked on another plan how can I go back to my original plan 

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8 days ago
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EVO1986First activity
asked in Apple

Not connecting to Telnet system at work

Hello,      Does anyone know of a solution for not connecting to Telnet third party dispatch system. Our stuff comes from dispatch@ez-agent.com

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9 days ago
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robn75First activity
asked in Apple

About the Apple iPad ID230383. Promo code P600

Does anyone have a problem with their Ipad 9 promo not working to being $99? Because It says there is $400 and something left when it said $99.

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9 days ago
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inahmallariFirst activity
asked in Apple

Warehouse "never received" my trade-in device

I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trade-in phone (IPhone X) to USPS. On December 2, my tracking depicted that it had arrived at the warehouse.A week later I never got the rebate I was told I would receive and I decided to call them. They said there would be an investigation in which 5 days later (December 10) I received an email that they did not have any information that they received the trade-in. I clearly did return it, so what am I supposed to do now. I am still receiving messages that I have to return the phone despite messaging the team multiple times. All their responses were to wait. This is making me go insane.

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10 days ago
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Melissa BushFirst activity
asked in Apple

phone issues

is there a way to remotely reset a phone its locked up i can reply to messages if i hold them down but its locked up on an app and wont let me shut down or anything

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syaoran
Pillar
10 days ago
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