I signed up online for a trade-in promotion...trade in any phone and get an iphone14 for free. I did this for 3 lines, sent 3 trade-in phones and T-Mobile claims they only received one of the phones. All 3 phones were in the same box that was provided by T-Mobile, had multiple device slots provided in the box. I packed all 3 phones, added some extra protection and the package was received successfully at T-Mobile.
However, only one of the phones was “scanned in” and they claim they don’t have the other 2 phones. No one at T-Mobile will take responsibility for the loss of the other 2 phones!! I have spent countless hours with customer service and on hold trying to remedy this situation. Now I don’t get the promotion, I’m being charged every month for the new devices (all 3), and I can’t return the “free” phones because it’s outside the return window.
Has anyone else had this problem? The WORST experience ever with a phone carrier!! I will be leaving T-Mobile immediately!!!
