Device Trade in Credit Not Applied

  • 27 August 2023
  • 1 reply


I traded in my old iPhone before Sprint’s old page merged with TMobile, circa December 2022. Once we were migrated to T-Mobile’s account, my trade in credit no longer appears on my bills. Every month I’ve been having to contact T-Mobile to get this corrected (which they do), but it’s a convenience to have to call every month. 


Is anyone else experiencing this?  

1 reply

Userlevel 7
Badge +15

It might take a month or two to start showing up.  You can always reach out to Customer Care to get an accurate time as to when your trade-in credits will start appearing on your bill.