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Talk about charges, payments, and bill details

  • 285 Discussions
  • 774 Replies
285 Discussions
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Iamtariq96Novice
asked in Billing
needs to speak ro excutives or legal action - scammed

Does anyone have a way to contact TMobile corporate offices?I need to file a complaint already went through all the supervisors with zero help. If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB.I am going to the small claims court ! The fcc and the consumer protections office .  bill is almost 500$ for last 2 month when it should be 271$ or lower but they trapped me and refused to honor the promo I should of had day one - after me spending close to 2000$  I got nothing from these guys ! Smoke to all supervisors who says kill bill is over but refuses to help or accommodate me - at this point this is very criminal and something will be done - pls contact me direct and let it be with a fix to this situation - lady was fire who was in store - had pones for over a month with no promo (that was agreed we go in store) - I said no insurance it was changed without my agreement  (both my promo , plan, and insurance ) - free equipment light glass scree

0
I
1 day ago
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joejoehoeFirst activity
posted in Billing
deception

Phone was supposed to be free when I signed up. I was deceived and there is nothing that can be done now. Anyone else being deceived?

7
M
2 days ago
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dyen100First activity
asked in Billing
How to file complain

I replaced a line to my plan and was told that I can trade my old Iphone to a new one without any charge. First, Tmobile increase my month charge (even though I was told repeat the month charge should be same, yet they increase without my consent. A nice rep finally fixed the problem. Tmobile also charge me addition fee for the new phone (again I was told it is a even trade in). Now they refuse to resolve the issue. I have been with tmobile for 20 plus years and now I am really angary being lied to. I plan to file a complain with consume protection agency. Anyone else experience similar problem?

0
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2 days ago
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dyen100First activity
asked in Billing
How to file complain against Tmobile

I replaced a line to my plan and was told that I can trade my old Iphone to a new one without any charge. First, Tmobile increase my month charge (even though I was told repeat the month charge should be same, yet they increase without my consent. A nice rep finally fixed the problem. Tmobile also charge me addition fee for the new phone (again I was told it is a even trade in). Now they refuse to resolve the issue. I have been with tmobile for 20 plus years and now I am really angary being lied to. I plan to file a complain with consume protection agency. Anyone else experience similar problem?

0
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2 days ago
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CrabbyAbbeFirst activity
asked in Billing
reactivation fee!

I check my Internet bill on the first of every month, unless it says I have a credit the month before. (Sometime I prepay a month or so in advance) July, it said I had a credit and this month... September, it said I owed a reactivation fee of 24 bucks! That's close to half my bill! I went through all my bills again with a fine tooth comb only to see that they take the money from the credit on the 19th, so me checking on the first was pointless!

0
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6 days ago
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amandartjFirst activity
asked in Billing
Recurring activation fees?

I signed up for TMobile internet and mobile services a couple of months ago, and have been thrilled with the service thus far.When I was in the store, the associate told me my bill would be a little higher in the first month, as there were some activation fees that could not be waived.But I just received my second bill, which is for the same amount as my first bill. I was expecting it to be ~$30 less than my first bill.I didn’t see any activation fees in my first bill, so I’m a little confused as to why my second bill is the same price? Has anyone else seen an activation fee on their billing statement?Feeling a little regretful now, as TMobile is costing me more than my separate phone/internet bills were before I switched. Hopefully someone can make this right...

2
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6 days ago
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debgarRookie
posted in Billing
FREE PHONE PROMOTION IS A SCAM!!!

I AM SO FURIOUS WITH BEING RIPPED OFF AND LIED TO AGAIN AND AGAIN!!! Call every bill cycle and it never gets corrected!!! I traded in my iPhone for a free iPhone.  Nothing was ever said about getting only so much for my phone. Free is free. The store manager scammed me and the reps continue to lie to me. They promise to credit me and it doesn’t happen. I CANNOT BELIEVE A BUSINESS LIES TO CUSTOMERS!! Disgusting!!! 

4
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7 days ago
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IneedhelpFirst activity
asked in Billing
Wrong bills, every T mobile representative gives a different answer, how to get a person in T-Mobile who can solve problems

I have been receiving incorrect bills for a few months. I called 611 every time after I received a text message or a bill. Some representatives told me that they would correct the wrong charges, but next month the bill is still incorrect, same mistake. The bill becomes more and more strange and confusing. Many “onetime charges” without any explanation. There was even a charge of $15 for “Google One Cloud Storage” which I have never used and have not heard about it. I called 611, the representative could not explain it and did not want to correct it. I have been struggling to correct the mistakes every month. Now T-Mobile do not give call back option, I waited 45 minutes, then 1.5 hours over the phone last Sunday. Nobody answers the phone. Monday, called again, waited for 1 hour, a representative answered the call and made me more confused. I have been driven crazy by the wrong bills. Is there anyone in T-Mobil who can solve the problem and end this nightmare for me?   

6
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10 days ago
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jekarayanFirst activity
asked in Billing
"Moving Forward" mode to view next month's bill

I just received 5 texts from t mobile talking about promotional discounts.  1 said I qualified;  4 said I didn’t. I call customer care, and the agent said my bill was going down, and I could view my next month’s bill in the  “moving forward” mode.  I cannot find this mode.  Any ideas?

6
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Community Manager
12 days ago
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WFREYVOGELRookie
posted in Billing
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life.  This incentive was a primary reason that I switched from AT&T to T-Mobile.  Now, T-Mobile is trying to raise my monthly rate by $10.00.  When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem.  I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account.  We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust.  If we do nothing, they will raise our rates again in the future.  Let’s fight back.  Thanks for listening.

139
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14 days ago
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HarstarFirst activity
asked in Billing
Overcharged for internet....twice!

Why am I being charged more for my internet than quoted? I was told it was 30 dollars a month and am being charged 50 dollars. I got an email for the price lock guarantee of 30 dollars a month and bought another one for my second home. I’m being charged 50 dollars for that one, too! I have the senior plan for being over 55.

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syaoran
Pillar
17 days ago
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candrew8Rookie
posted in Billing
WARNING: DO NOT TRUST T-MOBILE ON WARRANTY PHONES

Since switching to T-Mobile from Verizon, we have had issues with my wife’s phone not receiving calls or text.  After calling multiple times and working with Customer Support, she was told that the phone was under warranty, therefore they would send her a new phone to switch out and she could send back the original.  What they didn’t make clear was that they signed her up for a new insurance plan for the line. She received the new phone and called and received help setting it up.  The agent told her to give it a week and that they would call back and check in with her.  She used the new phone for a week, but still had intermittent issues, but never was called back. I finally told her she need to just send back the original phone as they had given her a return label and we’d just see if things got better. When I received my next bill, I notice and increase and when I looked closely, I saw that insurance was added.  I asked my wife if she had signed up for it, but she didn’t remember doi

5
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17 days ago
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janetschLearner
asked in Billing
Bill is the same after paying off phone

When I went with T mobile, I had the price of my phone for 2 years on my bill. Now after 2 years and my phone is unlocked, my bill is still the same. It’s not making sense to me. Can anyone elaborate on this?

4
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19 days ago
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Sol8402Novice
asked in Billing
2300 Mauritius

Why am I seeing the following “2300 Mauritius” on the text section of my bill. Its on multiple dates and times. I have looked back on previous bills and have not noticed this? What is causing it and how do i get rid of this?

2
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20 days ago
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BaitandswitchFirst activity
asked in Billing
How to escalate a complaint

  I received a text from T-mobile.  They said I could buy 2 I phones get $700 off one, and receive a free line.   I called T-mobile, they checked my account and said yes you definitely qualify. I then went into a chat session and asked again and they again said yes I qualify(I have the print out)  So I went into the Store, I again, in front of 2 other live witnesses , asked them to check and see that this promotion was available to my plan before purchasing the 2 I phones. Again, they called spoke to another manager and yes they said all was good.   So we purchased the I phones, received the new sim card for the new line and everything was fine.  Until I got my bill, T-mobile was charging me $10 for the new line plus the other fees( fees which I already knew I would have to pay. I am not opposing those fees.  )   So I chatted with T-Mobile, the rep agreed (I have it from the chat printout) I should not be charged, he took the fee off and said that all was good. Low and behold next mont

25
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20 days ago
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hermeticallyopenFirst activity
asked in Billing
Connect wants to charge me twice a month 3 days apart

On Friday August the 9th I spoke with a representative to port my number from Google Fi to Connect by T-mobile, I gave him my acc # and the pin # to proceed with the transaction, I also paid $45 dollars he did NOT give a temporary #, throughout the weekend and Monday morning the 12th I had service provided by Google Fi, at around noon I called back to find out where the process of porting the number was.As I was talking to a representative on Monday the 12th at noon, she transferred my number to Connect, (I had asked for a physical SIM which was on the way) Google Fi immediately sent me an email telling me my acc was canceled, I protested that I would not have service till the SIM card would be delivered, she then proceeded to set up a temporary E-SIM card in my phone. I was sent a Legacy SIM card that couldn’t be set up, the following Monday another SIM card arrived and finally it worked. NOW Connect wants to charge me $15 on the 9th and also on the 12th of each month, I have one repr

0
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23 days ago
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chris213Novice
asked in Billing
Regularly charged for undelivered text messages from T-Mobile short code 2519

Hi there, I am losing money from my T-Mobile prepaid service because T-Mobile sends automated text messages from short code 2519 every month, sometimes even twice a month.I have an old $3 pay by the day plan, where I am charged only on days I use my phone. I understand that receiving a text message is considered as “using” my phone. But in my case, the phone is turned off most of the time and I even selected the option to block incoming text messages for my line in blocking controls of my account to avoid being charged for unwanted text messages. Every day T-Mobile sends this automated message to my (switched off) phone (which I’ll never receive), $3 are deducted from my prepaid balance. That drained at least $18 out of my balance so far. For a long time I was not sure what causes this money loss and suspected a fault in the prepaid billing system.Then i noticed in the activity log of line details on my account, that text messages from 12519 were sent to my number and obvisiously cause

0
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24 days ago
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cocoleavesRookie
posted in Billing
Dispute

TMobile has intentionally and knowingly refused to cancel my account despite dozens of hours on phone calls, 3 visits to stores, unknown chat requests, social media posts, etc.  Despite all the mentioned avenues, TMobile claims I never cancelled my account, though they have the phone records proving I did (not to mention the returned equipment - meaning I cannot use the 5G internet).   Now I cannot even receive a simple detail like a legal mailing address or email to file a dispute.  I’m sharing what I have finally discovered through hours of work:Legal Department12920 S. East 38th St.Bellevue WA 98006-1350

0
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25 days ago
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jay343556Novice
asked in Billing
payment arrangement late

My first payment for my arrangement is due tomorrow but I don’t get paid until the day after. Will my service shut off immediately or will I have until Wednesday to pay it?

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gramps28
Pillar
26 days ago
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AMIRALI631Novice
posted in Billing
GETTING OVER CHARGED AND NO HELP!!!!

I recently checked my account and found out I’ve been paying for “lease” option on a phone I own so I called customer service and explained and they agreed it’s a mistake and put me on hold, after 15 minutes she came back and said because I haven’t been looking at my bills theyre only going to refund 2 months back and wont be able to do anything else. I found it ridicules and asked for a manager, I waited 1 hour and 32 minutes until they hung up the phone. The rep basically told me they wont do anything and their manager wont do anything else too. This is absolutely ridicules and the fact that no manager was available to talk to me made me more upset. They made me wait 1 hour and 30 minutes to just hang up on me. T Mobile you suck and I will continue talk about how terrible you guys treated me. Switching to AT&T ASAP. 

1
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28 days ago
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ShaneHennessyNovice
asked in Billing
Prepaid top up with Irish card not accepted, but a random list of countries are accepted?

Hi, in the past I was able to use my Irish credit/debit cards to top up my T-Mobile prepaid account. This seems to have disappeared, and now there is a random list of countries whose cards are accepted for payment. My country, Ireland, is not on this list, although other Eurozone countries (Finland, France, Germany, Italy) are. Does anyone know why this changed, and is there any way for me top up using one of my own Irish cards, rather than asking a friend in one of the accepted countries to top up for me?Thanks in advance.  

0
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28 days ago
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Frustrated t mobile customerFirst activity
asked in Billing
home internet line getting added without requesting for it

When we added new accounts to my line 2 years ago, T-Mobile added home internet line for 30$. When asked they said it was an accident and they will remove it. I trusted them they would remove it. Since it was on autopay I did not check. Now that I identified that home internet line is still there for 2 years I called them and asked about it. They are now saying it’s too long and we can only refund for 2 months. And more frustrating part is they sent me a email to return the device which we never got for a service which we never asked for and never used.the rep was saying it was my responsibility to check the bill and notify them of any discrepancies.as a customer am I responsible to check their work. How can this even be ethical. Looks like I am not the only one this is happening with. Does anyone on T-Mobile management even know this. Are they doing it in on purpose to meet their numbers for commission? 

0
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28 days ago
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NurseNayNayFirst activity
asked in Billing
Extra $15.00 monthly fee

I have had a plan with T-Mobile since 2017.  They started charging me an extra $15.00 a month because I won’t give them access to my checking account for my monthly bill.  Does anyone else have this same charge?  It seems crazy to me.  Wondering what others are thinking about this. 

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gramps28
Pillar
1 month ago
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anto.docFirst activity
asked in Billing
T-Mobile’s deceptive practices—attention needed from the legal department.

I submitted a request for a device replacement but have received a broken device more than five times. I was charged $5 each time a device was sent, and I had to return each broken device. To date, I still have not received a proper replacement. During the investigation, my account was suspended twice, and I have repeatedly engaged in chats and phone calls. Despite this, there have been consistent failures in maintaining proper notes, requiring me to explain everything from the beginning after six months. I am forced to recall every detail of my requests, and agents have repeatedly made false promises to follow up, which they never did. When they failed to provide answers, they claimed to have tried to reach me but only left voicemails, without proper information or resolution. I have endured these issues and false assurances and have gathered evidence of how poorly this team has handled my situation, causing significant mental stress. Additionally, I have incurred a financial loss of

2
gramps28
Pillar
1 month ago
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sungjin KimFirst activity
asked in Billing
My monthly Internet bill was incorrectly charged.

Why was I charged $55 even though I provided my payment account information and applied for autopay when I first opened my home internet service?I first opened a new Internet connection through T-Mobile Home Internet Chat, and if you look at the records, you will see that I applied for Autopay and provided my payment account information. Please check and return $5.

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1 month ago
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