Billing

Talk about charges, payments, and bill details

  • 119 Discussions
  • 280 Replies

119 Discussions

J
Jdav713First activity
asked in Billing

Anyone else feeling scammed?

We have been customers for over 20 years and in the last 10 weeke we have been threatened, we have been lied to, we have gotten assurances that we have never received, and to top it all off, we got taken for over 700 dollars for a device that was in Tmobiles care for months. So I ask again, anyone else feeling scammed by T-Mobile? 

0
J
11 hours ago
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UsedToBeBetterFirst activity
asked in Billing

AutoPay Change Causes Us to Lose Phone Insurance Benefits

By forcing autopay users to pay with a bank account or debit card we are going to lose the phone insurance provided by our credit cards. In my case I get a $40/month autopay discount. So I have to choose between an extra $480/year or the phone insurance on my credit card.I understand that credit card processing is more expensive than bank or debit, and I’d be happy to pay an extra 3% of my balance to pay by credit card (and thereby keep my credit card insurance benefits), but $40/month is extortionary.Can T-Mobile please reconsider this policy, and perhaps keep the autopay by credit card option for a small surcharge instead of the $40/month that I’d have to pay?Thanks

9
A
1 day ago
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LydjenRookie
posted in Billing

Over Billing

T-Mobile has not been honoring the Ultimate Freedom plan that I have.  I have 4 Voice lines and they all should be included in the plan.  However T-Mobile is charging me $35-40 per 2 of the lines.  This is not on the plan and I have proof including T-Mobile screenshots that indicate that all of my Voice lines are included in the plan.  Why am I being charged?  I see a Class ACTION LAWSUIT coming.  Also T-Mobile does not provide information regarding Legacy Discount expirations.  I was a SPRINT custom for 20+ years and evidently I have Legacy Discounts.  However when those discounts expire (unbeknownst to me) I was charged additional fees but never informed of the removed legacy discounts.

1
gramps28
Pillar
2 days ago
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schoolhouse101First activity
asked in Billing

over charging - not what I was promises online and I have a copy of the "chat"

I am being charged much more than I was quoted . I have a hard copy of the “chat” and I was quoted a price that included all fees and taxes . Yet my bill is higher than that and they also said they waived the $35.00 set up fee...I have that all in the chat

3
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2 days ago
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I've Been Yada Yada'dRookie
posted in Billing

Autopay Change is False Advertising

When I signed up for the service I got a discount for autopay if I provided direct bill to my credit card.  Now T-Mobile changed that.  The commercial says no surprises, no increases, no fine print, no yada, yada, yada. Well, surprise, surprise, surprise, the fine print allows them to change that to just a debit card or direct access to my bank account. Now my monthly bill is 10% more.  That’s false advertising.  That’s the definition of yada, yada, yada.  That’s wrong.  If they want to make a change, do it prospectively and grandfather everyone who was already covered.  I can’t believe that some lawyer hasn’t jumped on this for class action certification.  I would join that class in an instant. 

11
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Community Manager
9 days ago
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dcarlson12First activity
asked in Billing

How to determine how much data I have used?

Have a hotspot to allow data usage for Whatapp in the USA. How do I determine how much data I have used. i.e. to determine if I need a more expensive plan or if I need to go to a higher data plan?

0
D
13 days ago
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wnateb74First activity
asked in Billing

Need to change account to my name due to upcoming divorce

My wife and I share a T-mobile account. On that account, there are also devices for my two kids and my mother in law. The T-mobile account is currently in my wife’s name. However, I’ve been the only one actually paying the bill. I called customer care a few weeks ago and started a conversation about this. I told them that I’d like to stay with T-mobile but I’d need to get my portion of the bill in my name. They told me that a credit check would have to be run (which is fine). My question is: Once I get my portion in my name, can I also take on some of the other accounts such as the kids and my mother in law which are currently in her name? The objective here is to leave her with her portion of the bill to pay herself.

1
gramps28
Pillar
13 days ago
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JchamotFirst activity
asked in Billing

How can we register a complaint via email?

Does anyone know the email address to register a complaint?  I know it may make no difference, but it would be cathartic.  Frustrated about having to shift to autobilll from a bank account -- it's the first time since joining T-Mobile in 2003 that I felt like T-Mobile was turning into Verizon. Was not part of the contract I just signed to add two lines.  

3
gramps28
Pillar
14 days ago
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NSUAAFirst activity
asked in Billing

NSUAA

Yu are still cheating me and I am about to report you to the BBB. This is so wrong for a long time. You have been cheating me for a very long time. I am so disappointed.

3
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Community Manager
14 days ago
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BaitandswitchFirst activity
asked in Billing

How to escalate a complaint

  I received a text from T-mobile.  They said I could buy 2 I phones get $700 off one, and receive a free line.   I called T-mobile, they checked my account and said yes you definitely qualify. I then went into a chat session and asked again and they again said yes I qualify(I have the print out)  So I went into the Store, I again, in front of 2 other live witnesses , asked them to check and see that this promotion was available to my plan before purchasing the 2 I phones. Again, they called spoke to another manager and yes they said all was good.   So we purchased the I phones, received the new sim card for the new line and everything was fine.  Until I got my bill, T-mobile was charging me $10 for the new line plus the other fees( fees which I already knew I would have to pay. I am not opposing those fees.  )   So I chatted with T-Mobile, the rep agreed (I have it from the chat printout) I should not be charged, he took the fee off and said that all was good. Low and behold next mont

1
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Pillar
14 days ago
V
vatzmodiFirst activity
asked in Billing

Urgent: Billing Discrepancies and Miscommunication Issue

Dear T-Mobile Customer Service Team,I hope this email finds you well. I am writing to address a significant issue regarding my recent experiences with T-Mobile, which have left me deeply frustrated and dissatisfied as a customer.Over the past month, I have reached out to T-Mobile more than 60 times to resolve various issues related to my account. One of the primary concerns I wish to bring to your attention is the unexpected prorated charges that have been applied to my account without prior notice or proper explanation.Each time I contacted T-Mobile to inquire about adding new lines to my account, your customer service representatives assured me that there would be no charges associated with these additions. I trusted these assurances and proceeded to add the lines. To my shock, I recently discovered that my bill includes prorated charges amounting to $222, which were never mentioned during these interactions.Had I been informed of these charges upfront, I would have made an informed

1
gramps28
Pillar
16 days ago
M
miami1031First activity
asked in Billing

Prepaid card not enough

I have received the promotional virtual prepaid card to payoff my previous carrier. Only Issue is, its about $200 short. Was this something I did? Is there anything that can be done? Thank you

0
M
16 days ago
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MeoMeowFirst activity
asked in Billing

bill viewing

For the love of Christ. Please and respectfully fix your app or website interface so we all can view a bills. Every other mobile has it yet T-Mobile is behind. What going on T-Mobile? 

0
M
16 days ago
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goinssonya9First activity
asked in Billing

prepaid debit cards not accepted?

I just got home internet and the sales lady said a prepaid visa debit card would be accepted but now I'm trying to pay my bill and its not. Only thing I can figure is because I'm using a non-reloadable one? Although I can use them for anything else, I don't understand the issue here. Any help??

1
G
18 days ago
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Jersey GirlFirst activity
asked in Billing

Charged for services never received

I’ve spoken to several people at T-Mobile but cannot get this situation rectified.1.5 yrs ago purchased Magenta Plan with 2 phones and option for 2 free watches. Within a week realized that 10$ monthly service fee was requited to operate the watches, so we returned them to the store indicating that we did not want them. Without the service they a were of no value to us. As we are shopping around before we renew our plan, visited T-Mobile store and rep showed me how to access bill on-line at which point I saw the charges for 4 lines with 2 phone unrecognizable numbers which are associated with the watches. Evidently, we have been charged an additional 20 a month for 17 months, totaling $340.  Why did I not see this on the bill before you ask?  Well to save $20/month we are required to use auto pay so we never see a bill. I only just realized this error when I visited the store. My contention now is that where I purchased the plan, the store representatives are either unskilled or thieve

0
J
21 days ago
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prof.rperezFirst activity
asked in Billing

WHERE TO FIND THE PDF STATEMENT

TMOBILE REALLY SUCKS BY PROVIDING A USER FRIENDLY INTERFACE, THATS WHY I CAN EVEN FIND WHERE TO DOWNLOAD BY LAST STATEMENT PDF

3
gramps28
Pillar
25 days ago
A
ag0719First activity
asked in Billing

TMobile refunded my past payment and sent me to collections

It was such a pain to cancel my Tmobile account and settle the remaining balance. I was on the phone with a rep for 2 hours (40 minutes waiting to connect). I paid the remaining balance on the account. She refused to email me a receipt and the store clerk didn't want to do it either (told me to continue talking to the person on the phone) I could not remember the pin that was required.It has been over a month now. I never received anything from Tmobile. Today I got a letter from Southwest Credit Systems LP saying I owe 99.05 + 50.62 in fees. I checked my credit card again today and saw that the 99.05 “last charge” that I made a month ago was refunded. Why did they refund it and send me to collections???There is no way customer service is going to resolve this. What is my best option?

0
A
25 days ago
J
JHAdamsFirst activity
asked in Billing

$5 autopay discount was taken away

I don't allow any company to withdraw from my checking account. I don't think any company has the best security to have me load my bank info. They need to allow a debit card or charge card again. So they said I would not receive a price increase for life but in less than a year, I'm paying $5 more a month for my T-Mobile Internet.

5
gramps28
Pillar
26 days ago
J
jackitheripper
asked in Billing

Scam?

As of the past four days, I have been receiving numerous phone calls from 1-844-796-0648. I looked up the number and it seems to say on multiple websites that this is a scam claiming to be T-Mobile, so I have been ignoring the calls since.As of yesterday, I received a letter in the mail saying that I have an outstanding balance. I checked my account and there is no outstanding balance. The letter looked suspicious to me considering it does not look like any other letter I have received in the past from T-Mobile (the paper is different, there is no color to the paper, etc.). I looked up the phone number provided in this letter as well which states it is the financial service department (1-888-310-8471). I found that this also seems to be a scam number as well. I guess my questions are: is anyone else dealing with this? is this actually a scam? if this is a scam, how did they receive my information (phone number and address)? 

10
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26 days ago
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RayBranchFirst activity
asked in Billing

Device Trade in Credit Not Applied

I traded in my old iPhone before Sprint’s old page merged with TMobile, circa December 2022. Once we were migrated to T-Mobile’s account, my trade in credit no longer appears on my bills. Every month I’ve been having to contact T-Mobile to get this corrected (which they do), but it’s a convenience to have to call every month.  Is anyone else experiencing this?  

1
syaoran
Pillar
1 month ago
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good2btlgFirst activity
asked in Billing

No refund for phone after changing carrier

Not sure if anyone out there can help, but here goes.I recently changed carriers, leaving T-Mobile.  When I called to close my account, T-Mobile customer service rep was awesome, walked me through shutting down my account, stopping autopay, and help me set up a “quick and easy” return of my Apple iPhone.  He generated a return label and packing slip for me.  I followed the directions to the last detail and returned my phone.My phone was received in the T-Mobile warehouse on 7/25/23.  T-Mobile confirmed that yesterday via phone when I called them to verify they’d received the phone.  Why did I call to verify that?  Because I got a bill from T-Mobile for $675.00!!!  T-Mobile is saying I am outside the “Buyer’s Remorse” window and they owe me NOTHING!  Okay, this is not a case of buyer’s remorse.  I was a T-Mobile customer for probably 15 years!  I simply wanted to change carriers.  When I closed my account, the customer service rep never mentioned anything about buyer’s remorse, never in

2
syaoran
Pillar
1 month ago
O
Onnie3First activity
posted in Billing

billing question

Does anyone know why bill can’t be activated on bill pay? 

0
O
1 month ago
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The champFirst activity
asked in Billing

newb questions

Why can't i link my phone number to see my Bill? 

0
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1 month ago
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HarstarFirst activity
asked in Billing

Overcharged for internet....twice!

Why am I being charged more for my internet than quoted? I was told it was 30 dollars a month and am being charged 50 dollars. I got an email for the price lock guarantee of 30 dollars a month and bought another one for my second home. I’m being charged 50 dollars for that one, too! I have the senior plan for being over 55.

0
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1 month ago
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jeffdkimFirst activity
asked in Billing

problem with the last bill

How can I contact T-Mobile's upper division customer service? I have called five times and visited the store, but they were unable to resolve my issue. I cancelled my services about two month ago, and I found I’m charged after the cancellation before the date of the payment. So I tried to figure out why it is charged but couldn’t. I call multiple times and even went to the physical store but no one could answer about this bill. They only asked about the PIN number which I’ve never knew one. Finally I went to the store and said if you don’t know I’m going to dispute the payment and she said yes. I’ve disputed the payment then I got another bill. Kind of confusing what exactly happened. Can somebody explain why I was charged after cancellation, even though It was cancelled before the new payment cycle, and why I still have to pay that amount as shown on the bill. I don’t wanna pay the late fee unfairly, since it is very hard to connect with your service team. So, please let me know what

3
gramps28
Pillar
1 month ago
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