Don’t waste your time calling there’s no real supervisors ,or president's office. You have to write to Mexico. This maybe to discourage you and they won’t help with any issues.
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Do you mean New Mexico? If you use social media you can use messenger on one of Tmobile’s social media platforms.
You can also do a Google search for the Tmobile’s CEO’s email address, he may not monitor it but he has people who do
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