Question

I contacted Tmobile to cancel my phone insurance in Feburary but they did not cancel

  • 13 June 2024
  • 0 replies
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Hi,

I have been using T-Mobile since 2020. Had a lot of ups and downs. Today this recently, i got a new 15 iphone pro max and added insurance to be safe as I was traveling out of country. I came back on February and called them to cancel but apparently they did not. I have jobs and college and my family maintains that bill so they did not get the time to check now I just realized they did not cancel the insurance. The operator was like “ok it was your job to check bills every month and make sure they removed it correctly”. So now its my “part time to check if they did their billing correctly?” Just because its money its no their responsibility? Help please! 🙏 


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