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Billing

Talk about features and charges showing on your bill.

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43 Discussions

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wvonFirst activity

asked in Billing

New rate increase

It was my understanding that as a former Sprint customer, that during the merger that T-Mobile said they would never increase the former Sprint customers rate, but they now say they are raising the rate.

18 hours ago

darkkcop1234Novice

asked in Billing

Is Magenta plan prepaid or postpaid?

Anyone know how the billing cycle for Magenta plan works (pre vs post)?I am going to cancel my service soon and trying to figure out whether my bill that is due on the 24th is for my current cycle or the next cycle. If it is for the next cycle, I will not have to pay as long as I cancel before the 24th, correct?

1 day ago

cesco01First activity

asked in Billing

T-mobile removing autopay discount for credit cards

This is terrible. I feel discriminated, I do not have a bank account and I am not open to have a debit card at all, I use my available cash for food and medicines only, the rest I pay with credit card, I was offered the discount for enrolling/using my card in autopay and I agreed to that deal years ago, I have not broken my autopay agreement, this should not be taken away. I have had my account for decades and have never been late on any payments, have used my card with no issues. Plus, my credit card gives me insurance on my phones, Is T-Mobile going to give us all free insurance? I am scared to use a bank or any debit card with this hacking technology that we live in now days, it is also known that T-Mobile has had security breaches. This is illegal Please help. I don't know if the BBB or FCC or FTC or the CFPB can help us. forcing consumers into making personal financial changes is not acceptable.

1 day ago

awackFirst activity

asked in Billing

my bill

I want to know why my bill has gone up from 149.00 to 225.42 a month?!

2 days ago

Barbie1722First activity

asked in Billing

hello can you please waive late fee

Hello can you waive late payment fee

2 days ago

rabarryFirst activity

asked in Billing

Price Lock

On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to my price lock GUARANTEE? You can charge more to new customers, but do not change the terms of our contract!! Eventually we will age out….

287

2 days ago

DAZZAFirst activity

posted in Billing

T-Mobile Legacy Perk

I tried to order a new phone from T-Mobile back in February of 2024. I noticed the following day that my plan had changed and I was given an additional line, a line I did not ask for; and all of my promotions were removed. I immediately called customer care to request that my account be returned to its original setting. All of my promotions came back except for my legacy perk. One thing I forgot to mention is that I was a Sprint customer before the merger. Customer care assured me that my $5 legacy perk will return to my account on its next billing cycle because they have put out a ticket for it. Since February of 2024, I’ve been calling every month for my legacy perk discount and all I’ve been getting is an additional credit of $5 on my account. I appreciate it, but I would rather not have to call every month for a credit that was erroneously taken away from me. If anyone knows of any assistance that they can provide, I would appreciate your input. Thanks.

2 days ago

Sunnyvale1Novice

asked in Billing

Customer Service

I called T mobile on Thursday. I asked the customer service lady, how can I lower my monthly bills? Do you still have the discount for people over 50? She asked me to hold on , I guess she thought she put me on hold, I listened to her talk about me to her coworker. I was pissed! Is that what you do at Tmobile, polite on the phone then get off and discuss the customer. I recorded the conversation. I’m having my daughter post it on social media when she comes over so customers will know.

3 days ago

I AmSpeaker

posted in Billing

T-Mobile ONE "Un-Contract" Price Lock Guarantee | "Re" Carrier - June 2024 Increase Price Increase

I don’t know how T-Mobile thinks this is ok. I Am more irritated by their response. Don’t insult my intelligence. We kept our plan, the price should not change - it’s just that simple. Yes, I rather pay substantially more to another carrier because it’s BS of T-Mobile to do this, counting on people to just accept it and be “ok” with the “inflation” - playing on your lack of intelligence, this is GREED pure & simple, there are NO additional associated costs in giving you the service you have already been paying for. https://ibb.co/s3sjDgY This “infinite growth” mindset of Capitalism is the fail of the pyramid scheme. It’s delusional. I don’t know who I want to fail more, Reddit, or T-Mobile. At least Verizon and AT&T don’t “pretend” to care. Don’t tell me you won’t change my price as long as I keep my plan, and then you turn around and change my price and then communicate with me as if I Am talking out the side of my neck, out of thin air, like you don’t see the same thing that

4 days ago

magenta8086511Novice

asked in Billing

I was charged after I switched my service and now my bill has been sent to collection.

I was a T-Mobile customer for 12 years. I swtiched to Verizon in June of 2023. I called T-Moble to port over my numbers and disconnect the service. I kep getting automatically charged for the service that I was not using. A T-Mobile customer service rep helped me clear the charges until October of 2023, she assured me that the account was closed. I returned all the equipment that I had from previous years. I got the bill for november and it was sent to collection recently. I called TMoble and spoke with a rep. called Mitch. She did not resolve my issue. Can you please guide me onhow to resolve the charges that I incurred for service that I did not use? Thanks

6 days ago

shahid emdadNovice

asked in Billing

I contacted Tmobile to cancel my phone insurance in Feburary but they did not cancel

Hi,I have been using T-Mobile since 2020. Had a lot of ups and downs. Today this recently, i got a new 15 iphone pro max and added insurance to be safe as I was traveling out of country. I came back on February and called them to cancel but apparently they did not. I have jobs and college and my family maintains that bill so they did not get the time to check now I just realized they did not cancel the insurance. The operator was like “ok it was your job to check bills every month and make sure they removed it correctly”. So now its my “part time to check if they did their billing correctly?” Just because its money its no their responsibility? Help please! 🙏

7 days ago

DebMkNovice

asked in Billing

cost skyrockets in one month

I received a leter that is increasing my cost an additional $5 per line. A friend just signed up for tmobile because of my recommendation & their cost willbe half of my new cost. So am I paying for her promotion? I understand costs go up & tmobile has not increased costs for several years, but over a 20% increase in one month!!! Really???

10 days ago

SimtrickNovice

asked in Billing

I would like to redo my review of customer service, they blatantly lied to me.

I chatted with T-Mobile customer service two days ago. I found out that I had a bill that didn't go through my checking account. I asked the CS rep Mary Rose what to do about it. She said, don't worry, I'll take care of it. If you pay 47.13 on the 8th then redo your payment arrangement, you'll be fine. You won't be charged and they won't suspend your service. So, I paid the 57.13, it was not 47 as she stated, all in text which I have. Guess what happened? My line was suspended and I was charged 20.00. Unbelievable. I gave her a glowing 5 star review. Id like to change this and look for another service.

10 days ago

girlfranFirst activity

asked in Billing

Jewels1270First activity

asked in Billing

paperless

Hello,Will there a discount on my bill for going paperless?

1 month ago

Jenjen76First activity

posted in Billing

Regarding discount for first responders

I think it’s ridiculous. That police officers EMTs and firefighters are the only ones who can receive discounts for the phone plan. It should also include nurses medical assistance. In fact anyone that works in the medical field. They won’t give me a discount because I’m not one of the three above!!!!! I was there for Covid in the hospital working my butt off to help anybody and everybody who needed help at that time. I feel like I’m being discriminated against.

2 months ago

Ima-SmakyaFirst activity

posted in Billing

Charges

After years as a T-Mobile (and previously Sprint) customer, I realized that my card is double charged EVERY SINGLE time I pay online.For the last 3 months I've been paying cash in-store to combat this shady, underhanded practice.This new $5.00 fee is just the kick in the butt I needed to switch carriers.So, thank you greedy !

2 months ago

talbayedFirst activity

asked in Billing

Inquiry Regarding Unlocking iPhone 15 Pro Max and Monthly Bill Credit

Dear T-Mobile Customer Support,I am writing to inquire about the process of unlocking my iPhone 15 Pro Max, which was purchased on September 15, 2023, through a 24-month installment plan with a monthly credit.Due to frequent travel to Europe, I am interested in unlocking my phone for international use. I am aware that, in order to unlock the device, I need to pay off the remaining balance in full. I am willing to settle the full amount to proceed with the unlocking process.However, I have received conflicting information from different sources within T-Mobile regarding the continuation of the monthly bill credit that was part of the original offer. When I visited a local T-Mobile retail shop, I was informed that paying off the remaining amount would result in the loss of the monthly credit for the phone. On the contrary, when I contacted Customer Support, they assured me that the monthly credit would still be applicable even after the remaining balance is paid off.To clarify my underst

3 months ago

TroimuaFirst activity

asked in Billing

how do i get my credit balance back since i closed my acct. for several months.

5 months ago

RhynoFirst activity

posted in Billing

I need help with my account

I had an unfortunate event occur and I do not know what to do, the light company pulled a double payment out of my account and has caused alot of issues with myself and I was trying to set up an arrangement but it selected the wrong dates also my phone has broken and I am working on trying to buy another one but right now I have limited access to it as it turns off periodically, please is there any way to reset my arrangement as I will not get this situated till the 15th which is friday please let me know.

6 months ago

DrOFirst activity

posted in Billing

Fraudulent Outgoing International Calls from U.S.

On my current 4/2/23 T-Mobile bill, there are THREE outgoing calls from 3/14/23 to Malaysia (10:46, 10:47, & 10:58 am). These calls were allegedly made FROM my 82 Y/O mom’s iPhone (in the U.S.) and she doesn’t know anyone in Malaysia. Having seen other complaints on this Community forum website, I am wondering if this is an ongoing fraud/spoofing issue that is a direct result of the recent T-Mobile data breach, or some type of phishing scam and U.S. T-Mobile customers are being targeted? I have asked my mom to review her iPhone’s “Recent” calls list (outgoing) on this date for ANY proof we can present to T-Mobile to support our claim. I think at this point, a class action law suit maybe necessary.

6 months ago

rsvp89First activity

asked in Billing

Why T-Mobile still charged me after i paid payment arrangement before its due ?

Hi !So, I setup a payment arrangement and then I paid the first,half before the due date and TMOBILE still charged me ? Does the company not understand that people are living paycheck-to-paycheck. Life happens ! Having a phone is mandatory in today's world because every service demands it ? ANYWAYS!!! I did call customer service and the rep said " it's best not to make partial payments /pay anything , if you set up a payment plan because the system will not cancel it. " And THEY DID NOT REFUND ME EITHER FOR THE DOUBLE CHARGE. They just applied it to what I owed. Mad slick . Then also, Even tho I put a block on TMOBILE they still somehow got around and finesse their way to double charge me. I remember when , any payment made would cancel a payment arrangement.

6 months ago

stj366First activity

asked in Billing

payment arrangement

Need help changing payment arrangement can't get ahold of anyone

8 months ago

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