My son passed away unexpectedly, and I have his phone on my TMobile account. TMobile did a factory reset but I cannot get back into it because I don’t know his gmail password. Can someone provide me with the solution. The phone is not paid for yet & I’d like to use it as a se4cond phone.
Best answer by tidbits
View original
+14
Have you tried signing in to the phone with a different Gmail account?
+15
Have you tried signing in to the phone with a different Gmail account?
Google’s Factory Reset Protection has probably kicked in. When devices are unexpectedly reset, you must sign in with the Google Account that was previously setup on the device to be able to complete the setup and setup another Google account on the device.
Unfortunately, it is illegal in most places to bypass Google’s Factory Reset Protection.
+12
IF your son set up the in case of death option. After a certain time period of inactivity it will assume the person has passed. It will send the email and password to the person of your choosing. If not Google will not give the password to anyone. You can get the data potentially however it is not promised.
https://support.google.com/accounts/troubleshooter/6357590?hl=en
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
