iPhone 11 Pro Max only e-Sim Carrier lock

My iPhone is only blocked e-sim by Sprint and on the general → about it appears that there is no carrier lock.

Help-me please

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Are you a customer of Tmobile USA and the original owner of the phone?

I bought it from a friend here in Brazil and I can use the physical SIM from any operator but I can't use the e-sim stuck with Sprint

Since your not a Tmobile customer there's nothing they can do to help you.

Also it sounds like the phone is jail broke not unlocked.

but sprint was bought by T-Mobile

And you're not a customer. Tmobile had no obligation to help you.

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