I have recently switched carriers and ported my number over. I had purchased an iPhone 12 Pro Max from T-mobile and have recently paid off the final bill, which includes the remaining balance on the phone. This is after I have switched carriers and ported my number to the new carrier.
I realized, unfortunately, that I am unable to login to my T-mobile account because the associated number(s) is no longer with T-mobile. I reached out to a rep regarding this issue and was told that I would receive a confirmation around 24-48 hours via email regarding the unlock request. This did not happen.
I reached out to support via chat and basically after an hour of talking, nothing can be done online. All I got was just to a generic link provided on how to unlock the phone, which brings me to the page on to login to my T-mobile account, which is not possible.
I had my account PIN stored away in my notes but it seems to be lost. I was told by the agent on chat I would need to visit a store nearby and bring the phone that needs to be unlocked. The dilemma is that my work hours conflicts with the store hours.
- Any way to do this online, like at all?
- Are authorized users able to bring to store to get it to be unlocked?
- How long does unlocking take?
Thank you for any advice! Happy holidays