iPhone Unlock Problem (Moved to Another Carrier)

According to the unlock requirements once the phone is eligible to be unlocked you will receive a text letting you know its unlocked.

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

Have you tried contacting Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help you they also are a higher tier of support.

Makes me wonder if the issue is that the account that has met the criteria is no longer active (person is no longer a customer) and the device might have met the unlock requirements after the account was closed.  T-Force on Facebook or Twitter is definitely the best option to try.

I never did receive a text. Mind you, during the time I switched carriers I was only 2 payments away from payoff. I will definitely give it a try. Thank you!  

According to the elligility requirements, the phone was elligible for unlock quite a while ago since prior to changing carriers I only had 2 payments to make. 

iPhone's aren't eligible for automatic unlocks though.  T-Mobile must be contacted to request it.

Heaven said in another thread it will automatically unlock but even if the iPhone is eligible they would receive a text letting them know its eligible.

Heaven said in another thread it will automatically unlock but even if the iPhone is eligible they would receive a text letting them know its eligible.

 

Wow I must fall under the unlucky ones then. I never received any sort of notification regarding unlocking or such. 

I received mine 40 days after purchasing my Pixel 6 telling me my phone was unlocked.

The problem with yours is that you should of paid off the EIP and unlocked the phone before porting. It seams like your request is in limbo.

Hi guys, here to provide an update: 

So I reached out to T-mobile on FB and they requested that I visit a local store, or an authorized user so that the store rep can identify and verify the authorized user and to give customer care a call. So I did that and once the store rep called them, he said they “flagged” my account # & former T-mobile # (that was on the phone) and then I reached out to FB once more and provided my IMEI and it was immediately unlocked. All I had to do was restart my phone.

Thanks for all the suggestions! 

Never try to port your phone without getting it unlocked first.

T-Mobile systems and porting policies (such as porting your number without verifying it is unlocked first, which results in your phone being unusable) are not straightforward and in my situation where my account had other numbers associated, and only one number was ported, resulted in that phone being inoperable, though fully paid.

The only recourse is to call  and in 30 mins or so they will answer (and they will tell you to wait 48 hrs - even heart surgery takes only 1 hr). So I did wait 48 hrs and called again . Another 30 mins, but this time I insisted on waiting on the line until it is manually unlocked by a ‘supervisor’, and am stiff waiting and facing the music..  Will update what happened here.

After another 30 minutes of music and another 5 minutes of talk, the supervisor comes into the call, and another 15 minutes of talk and background noise (no music this time..glad) and the supervisor is going to help (actually very helpful) and hopefully my phone will be unlocked in the hours to come..

iPhones need a token from Apple to unlock.  Carriers don’t have the ability to push the token like other devices.  Apple does have troubleshooting in case your device doesn’t unlock on their Knowledge Base.

If you device is part of the Reflex seller policy(Bought from BestBuy, or even Apple) There’s additional steps as they do not get the IMEI from them.  They only have the IMEI of what was given to them directly.  Have your receipt and Contact T-Mobile Help on X or Facebook and they can help get your IMEI into the system.

If you ever exchanged your device for warranty then you may need to do above as the IMEI of the unit you have may not be in the system.  Contact T-Mobile Help on X of Facebook.

If everything is correct then you may need to Restore to Factory and it may unlock.