My family and I switched phone carriers, we were able to port phone numbers. 1 phone however was paid off and we are not able to unlock and getting error 116.
My parents have been in tmobile locations in MI 3 times for over a hour each to get told we can’t help you.
It was purchased as unlocked direct from Samsung (a14) and now it shows status locked but Tmobile says they aren’t locking it.
Any ideas on resolution as I am 1 thousand miles away from my parents to try and force unlock.