Please read customer! I will start from the beginning!
I bought a iPhone 12 from T-Mobile did an installments plan.. 2 months into owning the phone the there was networking issues. So I went to apple and they replaced the whole phone….
So I paid off the phone… I went to try to sell the phone the buyer realized there was a sim lock… so I called T-Mobile in front of him. T-Mobile basically told me that since I bought the phone through someone else they couldn’t unlock it.. that’s when my problem started.. i never step foot in anyones else careers store.. basically due to me replacing the phone through apple because T-Mobile was gonna charge me for a faulty phone that I got 2 months ago.. that’s crazy right? Yeah… so when I replaced the phone through apple I still had T-Mobile. What ended up happening that apple locked the sim to T-Mobile due to it still being locked throug T-Mobile because I didn’t pay off the phone which is understandable.. back to me paying off the phone and selling it.. apple won’t remove the sim lock nor will T-Mobile… T-Mobile lied to me told me that I purchased the phone through someone else so they couldn’t unlock the iphone 3 days later fighting to get my phone unlocked they find out the since its a replacement phone through apple that’s why they couldn’t unlock the phone or saying it was purchased someone where.. due to that I still have a sim locked phone. They aren’t willing to give me compensation for the 4 days I fought to get my phone unlocked.. they still can’t take the sim locked phone off. I have a fully paid off phone that I paid for with my hard earned money that I didn’t have in the beginning to pay off left me with the phone told me there’s just nothing they can do to unlock the phone… I have a daughter I was going to use the money to buy her gifts….. all I can afford is a 67$ tablet for her…. This hurts me so much because as a customer they lied to me and left me with a sim locked phone that I just can’t sell… all because I went to apple to replace a phone… you know T-Mobile I looked forward to selling the phone… to give my daughter a Christmas.. I just want to say thank you for ruining my 2 year old daughter Christmas. Yes I’m out of work that’s why I was looking forward to selling the phone… this just hurts so much…because I replaced the phone through Apple neither one of you can unlock sim on the phone..
