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TMobile locked my AT&T Phone

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Hi,

I newly purchased AT&T Postpaid Iphone week before.

During the activation Instead of AT&T SIM Card by mistake i put TMobile SIM Card into it (Ultra Mobile SIM Card)

So my AT&T Phone got locked by TMobile carrier.

Now i am not able to use my AT&T SIM in AT&T Phone because its been locked my Sprint TMobile carrier.

Initially i worked with Apple support to identify the problem. They only confirmed that TMobile is the one who has to release the lock to use this phone with AT&T.

I have been working with TMobile for a week and did not get a proper response from them.

They initially said that they want to whitelist this IMEI so they sent a request to internal dept.

Then they asked me to go to physical TMobile store to verify my identity, Physical phone and Prrof of purchase --- I completed all these process

Still my phone is locked by TMobile and they are not responding properly.

Let me know what else i can do before TMobile unlock my phone.

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Best answer by gramps28 2 December 2022, 04:41

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gramps28
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Where did you buy the phone. Apple has a flex policy where 3rd party vendors SELL “unlocked” phones that lock to the first sim card carrier.

https://discussions.apple.com/thread/254042796

https://swappa.com/faq/answer/us-reseller-flex-policy

tidbits
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Apples worse policy they came out with. 

gramps28
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And then the customer blames the first carrier they put the sim in that their unlocked phone is now locked.

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I purchased this phone from walmart.com AT&T

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Where did you buy the phone. Apple has a flex policy where 3rd party vendors SELL “unlocked” phones that lock to the first sim card carrier.

https://discussions.apple.com/thread/254042796

https://swappa.com/faq/answer/us-reseller-flex-policy

I purchased it from walmart.com AT&T

gramps28
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Those phones are locked to the first sim inserted. The only truly unlocked Apple phone is sold at Apple stores. So if a Tmobile sim is first inserted you need to meet Tmobile's unlock requirements.

tidbits
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Where did you buy the phone. Apple has a flex policy where 3rd party vendors SELL “unlocked” phones that lock to the first sim card carrier.

https://discussions.apple.com/thread/254042796

https://swappa.com/faq/answer/us-reseller-flex-policy

I purchased it from walmart.com AT&T

Ys that is what the policy is for. Walmart carriers Reseller Flex devices. You need to talk to T-Mobile T-Force with your receipt and they'll confirm it is tied to T-Mobile and then they'll put the IMEI in their database to unlock it. Without doing that it'll forever be locked to T-Mobile. 

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Where did you buy the phone. Apple has a flex policy where 3rd party vendors SELL “unlocked” phones that lock to the first sim card carrier.

https://discussions.apple.com/thread/254042796

https://swappa.com/faq/answer/us-reseller-flex-policy

I purchased it from walmart.com AT&T

Ys that is what the policy is for. Walmart carriers Reseller Flex devices. You need to talk to T-Mobile T-Force with your receipt and they'll confirm it is tied to T-Mobile and then they'll put the IMEI in their database to unlock it. Without doing that it'll forever be locked to T-Mobile. 

Yes i have given all proofs physically at the TMobile store and they confirmed to TMobile customer care to white list the IMEI but since i dont have the TMobile account each time i call them they are creating new request (which is not referred when i call next time) and it is in not resolved status forever.

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Is there someone from TMobile Account & service side here in this forum who can help me?

tidbits
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They don't have authority to input IMEI into the system at that level for security and fraud reasons. 

I am even unsure if Apple will give the all clear if you are on a payment plan on AT&T and put a T-Mobile sim in your device which should have been locked to them. 

tidbits
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Contact T-Mobile help on Twitter or return your device to Walmart if you are in the return period. 

gramps28
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What you're going to need to do to meet the requirements for a unlock code is open a prepaid Tmobile account with a $100 in refills and activate it and after 14 days the phone should automatically unlock.

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

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Contact T-Mobile help on Twitter or return your device to Walmart if you are in the return period. 

I am not int he return period. thats the problem.

tidbits
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Contact T-Mobile help on Twitter or return your device to Walmart if you are in the return period. 

I am not int he return period. thats the problem.

Then you need to contact T-Force on Twitter and see if they can help you. Keep in mind if you are on a payment plan with AT&T you may not get unlocked and may have to deal with Apple directly as a warranty issue. 

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Contact T-Mobile help on Twitter or return your device to Walmart if you are in the return period. 

I am not int he return period. thats the problem.

Then you need to contact T-Force on Twitter and see if they can help you. Keep in mind if you are on a payment plan with AT&T you may not get unlocked and may have to deal with Apple directly as a warranty issue. 

I am on a payment plan with AT&T and i can ready to pay full pending payment to keep it clear. My first month is due in another 20 days so i am planned to pay all the pending amount. However i am afraid even after the payment how this phone is going to be unlocked by the TMobile

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Contact T-Mobile help on Twitter or return your device to Walmart if you are in the return period. 

I am not int he return period. thats the problem.

Then you need to contact T-Force on Twitter and see if they can help you. Keep in mind if you are on a payment plan with AT&T you may not get unlocked and may have to deal with Apple directly as a warranty issue. 

I questioned on T-Mobile help page on twitter

gramps28
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You need to contact Tmobile support because this is basically a user to user forum with some tmobile moderation that don't have account access so no one here can really help. All we can do is point you in a direction that may help.

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You need to contact Tmobile support because this is basically a user to user forum with some tmobile moderation that don't have account access so no one here can really help. All we can do is point you in a direction that may help.

Yeah this make sense. Thanks for all your info.

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