Sir IMEI: 990015970384731 My phone is locked and I can't use other operators. I don't speak English and I went to the Irvine business office and they couldn't communicate. hope to help me unlock.

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You need to be a customer of Tmobile USA and meet the requirements in the link below if you aren't a Tmobile USA customer they can't unlock it.

https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device

“if eligible”

which you will find out if you are or not by using the link that was already provided for you.

Follow the instructions in the link below.

https://community.t-mobile.com/device-unlock-30/need-to-unlock-a-device-here-s-some-information-to-get-you-started-49213

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