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Unlock Motorola 5G

  • 30 October 2023
  • 5 replies
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2 years ago I bought my Motorola phone at a T-Mobile store. Couple of months later I switched to prepaid and repaid the phone in full. T-Mobile has not unlocked the device since then even after calling customer service twice. What to do? Can't find any place to put a complaint.

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Best answer by gramps28 31 October 2023, 00:20

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Userlevel 7
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were you on a prepaid plan or postpaid? you might not have met the criteria needed in order to have it unlocked.

 

T-Mobile’s approach to device unlocking

Once a device becomes eligible for unlocking (eligibility criteria are described below), T-Mobile will automatically and remotely unlock the device within two business days if device supports remote unlock. You can check your device’s unlock status in your my T-Mobile account.

Some devices cannot be remotely unlocked by T-Mobile. In these cases, T-Mobile will send a notification to the device within two business days of it becoming eligible, with next steps to complete the unlock process.

 

Unlock eligibility requirements

We unlock mobile devices that meet the following eligibility criteria free of charge.

Device eligibility is determined as follows:

  • The device must be sold by T-Mobile.
  • The device must not be reported as lost, stolen or blocked.
  • The account associated with the device must be in good standing.
  • The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

Unlock eligibility for mobile devices on Postpaid plans

  • The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
  • If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
  • If the device is associated with a canceled account, then the account balance must be zero.
  • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

Unlock eligibility for mobile devices on Prepaid plans

  • At least  365 days  must have passed since the device was activated on the T Mobile network.
  • If the device was activated less than 365 days ago, then the   Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In   addition, more than 14 days must have passed since the device was purchased.
  • No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
  • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

 

 

 

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I bought the device to T-Mobile when I contracted the Postpaid service. And held for 4 months.

Then again, as I mentioned above, before switching to prepaid, I was charged the full price of the device. And I’ve been on prepaid for the last 2 years.

Last month I needed to travel, so I requested to unlock the device. And now I find that customer service says it will be unlocked in 48 hours, but nothing happens. And there is no other way to scale the complaint for the time lost and the extra charges I had to pay when travelling because T-Mobile has not unlocked my fully paid device. 

Userlevel 7
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Contact Tmobile support using messenger on one of Tmobile’s social media accounts.

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Contact Tmobile support using messenger on one of Tmobile’s social media accounts.

Thanks. It worked.

I do unlock moto 5G device lock I can't use my device how unlock

 

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