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Unlocking a Sprint Phone?

  • 13 May 2024
  • 7 replies
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I have an LG V40 ThinQ still on the Sprint network, and I am planning to use it with the TextNow SIM card. but to do that, I need to unlock the phone. Does anyone know how I can do that? Thanks!

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Best answer by syaoran 14 May 2024, 00:13

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Are you a T-Mobile USA customer?  Did you purchase the device directly from T-Mobile, an authorized retailer, or through a third party?  Does your device and account meet all of the SIM Unlock Policy requirements?  

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

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I got my phone from a family member, as they got a new phone from T-Mobile when Sprint moved. When this phone was bought, it was bought directly from Sprint. And yes, I belive it meets all of the requierments.

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Then the person you got it from will have to contact T-Monile, verify their account and device meets all of the SIM Unlock Policy requirements, and request the SIM unlock.  

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Ok. Their T-Mobile account page only shows their current phone, not the old one. I take it whatever T-Mobile Rep. they talk to can find it and unlock it..?

Userlevel 7
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Ok. Their T-Mobile account page only shows their current phone, not the old one. I take it whatever T-Mobile Rep. they talk to can find it and unlock it..?

That's why they need to call 611 or reach out to T-Mobile via DM on Facebook or Twitter.  They will check the IMEI and serial number for the usage and all requirements before the SIM unlock can be processed.

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Alright, Thanks!

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Update: I talked to T-Mobile TWICE, the first time they told me they would call back about the phone being unlocked after a few days, they NEVER called back. The second time, they told me that all sprint phones are already unlocked. 

 

Today I got my TextNow SIM, with the app telling me it can't be activated because MY PHONE IS STILL LOCKED.

 

What the heck T-Mobile???

 

I'll be going to a store and ask a person to get the phone unlocked. Why did they claim the first time that they were unlocking it, and the second that they already were? 

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