Question

Why is it so hard to get my phone network unlocked??

  • 19 September 2023
  • 4 replies
  • 128 views

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I have been asking to have a network unlock on my phone that I bought from Samsung for over 2 weeks!!! All I get from the reps and managers is they put in a request and escalated it and wait 24 to 48 hrs. I have and nothing…… I really need to use my phone out of country and don’t know what to do!! 


4 replies

Userlevel 6
Badge +12

I bought this phone through Samsung outright!! I've had it for 20 months! 

if you have your receipt contact T-Mobile Help on Facebook or Twitter.  They will contact Samsung to makes sure the device isn’t stolen and Samsung didn’t give them the IMEI to allow T-Mobile to unlock it.  No basic customer rep will be able to contact the proper channels to get the IMEI into the database.

Userlevel 7
Badge +14

The imei# most likely isn't in the system so Tmobile can't unlock it.

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I bought this phone through Samsung outright!! I've had it for 20 months! 

Userlevel 7
Badge +16

Does it meet all the criteria listed at the top of this forum? been on an active account for at least 40 days if its on a postpaid plan or $100 in refils if its on a prepaid plan?

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