I have been asking to have a network unlock on my phone that I bought from Samsung for over 2 weeks!!! All I get from the reps and managers is they put in a request and escalated it and wait 24 to 48 hrs. I have and nothing…… I really need to use my phone out of country and don’t know what to do!!
Why is it so hard to get my phone network unlocked??
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Does it meet all the criteria listed at the top of this forum? been on an active account for at least 40 days if its on a postpaid plan or $100 in refils if its on a prepaid plan?
I bought this phone through Samsung outright!! I've had it for 20 months!
The imei# most likely isn't in the system so Tmobile can't unlock it.
I bought this phone through Samsung outright!! I've had it for 20 months!
if you have your receipt contact T-Mobile Help on Facebook or Twitter. They will contact Samsung to makes sure the device isn’t stolen and Samsung didn’t give them the IMEI to allow T-Mobile to unlock it. No basic customer rep will be able to contact the proper channels to get the IMEI into the database.
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