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Question

Suspicious account shipping address in my account

  • 14 March 2023
  • 2 replies
  • 96 views

I recently logged into my account and noticed in global settings that there was a shipping address I did not recognize. When I googled the location on google maps, it turned out to be a shopping mall. TMobile could not explain how that address was set as my default account, or whether anything was shipped to that account, including bills. I’d like to contact the fraud department, but there’s no direct link to them. Suggestions on how to proceed here?

2 replies

syaoran
Rank
Userlevel 7
Badge +15

Reach out to the T-Force Team by DM'ing T-Mobile on Facebook or Twitter.

Syaoran - I am not a T-Mobile Employee but I could use a new job!
F
Rank
Userlevel 7
Badge +16

is the shopping mall the closest store to your billed location?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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