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Devices and orders

Devices and orders

Talk about all the T-Mobile devices you are using to make daily business management possible.

70 Discussions
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70 Discussions

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BodydudeFirst activity

asked in Devices and orders

phone A54

Is the A54 5g a reliable phone?

1 day ago

unicorn2023First activity

asked in Devices and orders

TMobile scam to give free device

Be careful with very unethical practice by Tmobile to give you free device and they will tell you it is free and will start charging you a service fee. Anyone have the same issues? When I was at the stores they did this to several customers. I should know better. I’ve been with Tmobile for a long time, after this bad experience, I can’t trust Tmobile anymore. Maybe time to switch to a different company or find customers with similar issues and ask a lawyer to sue this company. It is not about the monthly fee, but it is about big corporation just get a way with unethical business practice by scamming customer.

4 days ago

magenta6695875First activity

posted in Devices and orders

assurant fraudsters

I have been dealing with this ordeal for 3 months. I certainly believe is a scam from Assurant. I filed a claim back in March for a device that broke, immediately after i returned my device. End of March received a message from assurant to send the device, called them they said that they received the device it wasnt scanned. Received a second message on April, called them same thing device was received not scanned , not to worry because they had it. At the end on May $579 charged on my account. I called them back again the device not scanned. I called them back yesterday to verify the status of my refund and now they say that they receive an empty package. i have tracking number and details from USPS where they handed the package to an individual at their location in York Pennsylvania. The internet is full of similar complaints. These insurance companies are scamming consumers. They charged you a monthly fee, they charged you a deductible and then they charge you more than the devic

5 days ago

Shams_23First activity

asked in Devices and orders

How to file a complain if hand research team takes over a month to complete invistagation on two lost phones?

It’s been over a month since we have filed a claim that the two phones that we ordered were not delivered and the hand research team still have our claim in queue!!We have spoken to supervisors many times, they all say that should only take a week and they promise that they will get this resolved for us but the claim doesn’t go anywhere. we have lost trust in tech support and would like to know how to file a complain.

5 days ago

Donmar55First activity

asked in Devices and orders

S pen

Does the s pen have to be returned when trading in a, Galaxy S23 Ultra?

18 days ago

h42jFirst activity

asked in Devices and orders

JonalisaHelper Level 1

asked in Devices and orders

Why am i not getting good service with Pixel phones?

I have a home business and have used a Pixel 2XL and now a Pixel 4a. I get terrible service. I sometimes cannot make calls, send texts, don't receive texts... Yet people can call me, although sometimes the call is dropped. Overall, my service is totally unreliable. However, my husband has a Samsung phone and has perfect service here. My daughter and my friends visit with their non-Google phones and have reliable service here.I buy my Pixel phones directly from Google for the TMobile network. I have been dealing with the issue for 3 to 4 years since starting with T mobile and every timer I have brought up the issue with tech support, I get a different diagnosis. I was pushed into getting a Samsung phone ( TMobile paid half) but I went back to Pixel because I prefer the Pixel phones. Still, I have to deal with sometimes not being able to communicate! Any ideas on why this is happening?

1 month ago

KayCeeFirst activity

asked in Devices and orders

call back option

It’s impossible to get a hold some anyone from T-Mobile! It’s like after signing up, they no longer care. I’ve trying to talk to someone numerous times for the last three days, being on hold for so long, but nothing! The rep signed me up for a wrong phone, and I’m trying to get an upgrade before the 30-days period ends. Does anyone have any idea how to request a call back? TYIA

2 months ago

alandramfireFirst activity

asked in Devices and orders

Kids SyncUp Watch Contact Invitation Issues

I just got the new SyncUp Kids watch for my son, and I was adding in the different contacts for him to be able to have. I clicked on the little pink + button and it allows me to add in the person. i click in the Name box that is there, and it pulls up a little box at the bottom of the screen for me to choose a contact, so I go through my contact manager in my phone, choose the person, and it fills in their information for me in the boxes there. Then I choose the contact type, which in this case I did Friend, and then clicked the pink Next button to the next screen, where I put the name that my child calls this person (in this case it was their grandma), and then I clicked the pink button at the bottom that says Save and Invite. When I click that button, it takes me to my text messages to that person, and auto-fills in an invitation message. In that message it says that I added that person as a Friend contact, and that I’ve also sent my child’s contact info to them so they can call

2 months ago

Jess904First activity

asked in Devices and orders

so confused

so I placed my order from my iPhone 15 Pro Max on September 15 and it’s saying obviously it’s on back order. last night It said my card could not be processed so I called and regave them my card number and it went from processing my iPhone order to now it says “running” what does that mean???

2 months ago

greenjeans234First activity

asked in Devices and orders

Sonim XP3Plus issues: Apps: how to stop direct connect asking me to activate

I have a Sonim XP3Plus and it is incessantly asking me if I want to activate T-Mobile Direct Connect. Though I repeatedly select ‘no’ the alert doesn't go away, and pops up on my flip phone outer screen. How do I stop this annoyance? there is an app on the phone called TCD which i think is the culprit, can it be deleted. I’ve also tried force it to quit but no avail. Can someone please tell me how to silence this alert once and for all? thanksalso, it seems that when I press number keys during calls to respond to prompts (‘press 1 for yes’) etc, it isn’t heard by the other party/automated phone tree system. I can hear the numbers as I enter them, and i can see them appearing on the banner on the screen, but its as if the other end never hears it. its an impossible circumstance given how often one must do this sort of thing. ideas? do i just have a poor connection?

2 months ago

TonyDFSFirst activity

asked in Devices and orders

Syncup Drive on Desktop

Hi,I have a business with a couple trucks. I installed the drives in the vehicles and it works great with the phone app. I would like to view dashboard, map etc… on my desktop (Mac) and also my front office desktop (PC).Is there a website that log in and dashboard is available?

2 months ago

develop111First activity

posted in Devices and orders

Mobile Auction

Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.Also may I open account and if I have missing requirements, may I take time to get it ?We need to be R2 certified correct?

2 months ago

micelFirst activity

asked in Devices and orders

unlock 5G Hotspot

is there a way to unlock the 5G hotspot ?

2 months ago

JayCFirst activity

posted in Devices and orders

Unable to Locate Returned Device

UNREAL! I had originally purchased a new phone from T-Mobile in store on 7/26/2023 as my previous phone stopped working. I was charged $113.69 that included taxes on the device(Samsung S23 +) of $859.99 and a charge to activate the device paid in 24 installments with 23 installments of $35.84 and one installment of $35.67. The device that was sent was the S23 non-plus seems that the gentleman at the store selected the wrong device. We called T-mobile to send us the correct device in which they initiated a return and sent me the return shipping label to send the wrong device back. We shipped the device back with the return label that the customer care line created with a tracking number. The UPS proof of delivery states that T-Mobile warehouse received the shipment on 8/7/2023, however my account was never credited back the $113.69 as when I called customer care line they stated that they did not scan the device in as they could not find the device or the package. They stated until th

2 months ago

Mark and KimFirst activity

asked in Devices and orders

keep and switch question

I’m doing Keep and Switch. The T-mobile account is in my name and the switch from (Spectrum) account is in my husbands name. Will there be a problem getting this approved for reimbursetment?

2 months ago

BhavyaFirst activity

posted in Devices and orders

About new apple watch SE

Recently, I've ordered iphone 14 pro and it's going to be delivered by sept 5th and now I'm looking at this great deal of T-mobile that i can get watch SE with new iphone with a price 30 bucks. So would you please help me out with this, how will this works?

3 months ago

Krayburn02First activity

asked in Devices and orders

ordering offline phones

When you order a phone offline…. How do you activate it? To have it turned on? Do you need to go to a T-Mobile store? Also if I’m doing it as an upgrade does it give me an option to pay the phone monthly?

3 months ago

RamakrishnaFirst activity

asked in Devices and orders

tmobile created return label to return 4g equipment, i doped at ups store and ups lost thenpackage

T-Mobile created a label to return 4g lte cell spot, I droped it at the ups store but ups lost the package. T-Mobile charged me for the equipment and I found out that the equipment is lost by ups and T-Mobile does it want to file a claim and they are saying it is my responsible to get the equipment to them. i spoke to ups and opened a claim. Now the claim is approved but since T-Mobile is the one who created return label they wanted T-Mobile to provide documentation for the value of lost equipment so that they will pay them. No one at T-Mobile is addressing this and I am not sure who to reach out now.

3 months ago

HouseofdoubtFirst activity

asked in Devices and orders

Types of Payment accepted when upgrading device

Im eligible for a phone upgrade; once i get to the payment section (i chose to make monthly payments on the phone) it wouldnt accept my card…. Can someone tell me any and all forms of payment they accept?

3 months ago

LindaoberleFirst activity

asked in Devices and orders

Why are there people working at tmobile that cannot do their job?

I have ordered two iphone 14’s this week. I received my son’s Iphone 14 pro and could not set it up. Could not activate the eSim and could not get help. I have to go to a store to get that done. I wanted to get him a new phone number, they cannot do that unless I pay $15 for the new phone number, PLEASE!I ordered myself an Iphone 14 pro max, to be delivered today. I get notice from UPS that the address is wrong. I try to change the address with UPS, that is not possible. I called customer service and this girl that repeats every thing I said, would summarize what I said wrong and in the end told me that I would have to wait for UPS to try to deliver two times and return it to them before I would get it sent to the right address. UPS is saying that they cannot deliver to the address given because it is an improper address. So where does it lie. UPS will not allow me to have it returned to sender, Sender (tmobile) refuses to contact UPS to correct the address. I have never had

3 months ago

Gidget75First activity

asked in Devices and orders

Releasing a Line or Transfer of a Line

If the Account Holder releases my line so I can transfer it to my own account does my line or devices finace charges remain with my line?

4 months ago

vitaminLearner

asked in Devices and orders

WiFi App Not Working

Is anyone having issues with the T-Mobile wifi app for iOS?After opening up to manage the router, the app doesn’t connect … it just tries and tries (spinning wheel).I’ve uninstalled and reinstalled the app … didn’t help.Home WiFi works fine.I’m using the 5G Gateway S1

4 months ago

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