Devices and orders

Talk about all the T-Mobile devices you are using to make daily business management possible.

  • 39 Discussions
  • 90 Replies

39 Discussions

T
techdadx2First activity
posted in Devices and orders

5G home internet software update

How do I verify my 5G home internet gateway has the lastest software?If it’s not the latest how do I update.  Been running somewhat flacky last few days Did couple factory resets but not confident it’s going to stay running 

1
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6 days ago
F
Foxy24Helper Level 1
asked in Devices and orders

DOES he or she really think they're pulling the wool over ones eyes?

I now have 100% proof he has been hacking into my account. Changing names , passwords adding another Network to make It look like it's what the modem came with.  AND in his phone he has it labeled as Nates Iphone.....Not to mention I just joined but his bills go back many months.  I have screenshots,  plus made it to where I had no choice but to factory reset my phone 

4
H
12 days ago
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AmyW92First activity
asked in Devices and orders

Forgot to include Trade in reciept with my Phone

Hi,  I recently traded in my old iPhone for an upgrade & packaged up my old phone and sent it back to the address with the shipping label provided, however, I forgot to include the reciept that goes in the package with my phone information. (IMEI etc) Will this affect my trade in? Can assurant figure out the phone/account based on the tracking ID or RMA # provided? Thank you, 

2
syaoran
Pillar
15 days ago
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GustavopaFirst activity
asked in Devices and orders

used phones

Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.i am looking for the way to buy used phones from auctions

3
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Pillar
27 days ago
D
DilagafRockzFirst activity
asked in Devices and orders

delivery

Find my ups tracking number 

2
gramps28
Pillar
27 days ago
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tcrawford78First activity
asked in Devices and orders

restrict child's phone

how do i restrict my son’s phone number to only receive incoming calls and not use data 

1
gramps28
Pillar
27 days ago
M
McDaniel7159First activity
asked in Devices and orders

unidentified network

How can i get my computer to identify the wired connection? There is no internet through the wired connection.  

1
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Community Manager
28 days ago
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develop111First activity
posted in Devices and orders

Mobile Auction

Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.Also may I open account and if I have missing requirements, may I take time to get it ?We need to be R2 certified correct?

10
J
1 month ago
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TonyDFSFirst activity
asked in Devices and orders

Syncup Drive on Desktop

Hi,I have a business with a couple trucks.  I installed the drives in the vehicles and it works great with the phone app. I would like to view dashboard, map etc… on my desktop (Mac) and also my front office desktop (PC).Is there a website that log in and dashboard is available?

5
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1 month ago
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sensenFirst activity
asked in Devices and orders

I need help.

Hello, t-moblie, can you do me a favor? I lost myipone12mini I bought on March 9, 2021, and it'sstill on the T-Mobile blacklist. I hope you can help me unlock the carrier lock of this device. This is very important to me. Thank you very much. My mobile phone IMEI is 353008117650594. Thank you from the bottom of my heart. I hope you can get help. Thank you.

1
gramps28
Pillar
1 month ago
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Mrsmoser72721First activity
asked in Devices and orders

signature for delivery

Do I need to be home for the delivery driver that is delivering my new phone to give my signature?   

1
gramps28
Pillar
1 month ago
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Chetta TroinoFirst activity
asked in Devices and orders

App store inssue: : Not getting the most updated app when installing it on my Iphone

Hello. I have a silly question. Let me explain first, so I'm a newb to Instagram and just this month got the app on my iphone. However, despite my just installing it this month,I think it might not be the updated version. I compared it to a friend's instagram app and it's step up differently and they are able to share someone else's post and I am not. Now,I ALREADY have tried everything Google/Instragram suggested to do on the app AND...my iphone and some things can't be done,like it's not set up the same. There is NO current update.  QUESTION: So,it popped in my head to ask, though I think it shouldn't matter, but am I not getting the most updated app/options due to my iphone not being a more updated version/new phone? Thank you. I currently have the Iphone SE

2
syaoran
Pillar
2 months ago
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Tokugawa810First activity
asked in Devices and orders

Suspicious account shipping address in my account

I recently logged into my account and noticed in global settings that there was a shipping address I did not recognize. When I googled the location on google maps, it turned out to be a shopping mall. TMobile could not explain how that address was set as my default account, or whether anything was shipped to that account, including bills. I’d like to contact the fraud department, but there’s no direct link to them. Suggestions on how to proceed here?

2
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Pillar
2 months ago
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Wodson TeacherFirst activity
asked in Devices and orders

Not a group text?

I am looking for a way to send a text to multiple people without sharing contact information or having a “group” messaging environment. Just want to get the information for each number… Any thoughts? I did just start with the DIGITS app to see if there was a way to do it there. I am a virtual teacher and we have work phones that we use to communicate with students and parents. I would like to send out texts to them each week and was hoping there was an easier way to do it rather than copying/paste to each number. It takes up about 2 hours each week to send one notification. Please help. 

2
tidbits
Pillar
3 months ago
J
JeztinFirst activity
asked in Devices and orders

eSim / Montenegro error

Hello all, I am travelling to Montenegro tomorrow, purchased an eSim through T mobile Montenegro website. The money is deducted from the card but haven’t received any mail or details. I didn’t make a login that time but have the proof in bank app. How can I receive my eSim QR code or contact customer service as of sunday today?It would be great help if anyone can direct me

2
J
3 months ago
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DJJereomeeoFirst activity
asked in Devices and orders

Delivery

they are delivering my new phone thru UPS,, but wont let me know what time they are coming, and i have to work 6 days a week ,and i cant wait around for the ups truck to come to my house, is there a way for them to deliver to a store? or let me know what time they are coming? cus i have to work? 

1
gramps28
Pillar
3 months ago
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greenjeans234First activity
asked in Devices and orders

Sonim XP3Plus issues: Apps: how to stop direct connect asking me to activate

I have a Sonim XP3Plus and it is incessantly asking me if I want to activate T-Mobile Direct Connect. Though I repeatedly select ‘no’ the alert doesn't go away, and pops up on my flip phone outer screen. How do I stop this annoyance? there is an app on the phone called TCD which i think is the culprit, can it be deleted. I’ve also tried force it to quit but no avail. Can someone please tell me how to silence this alert once and for all? thanksalso, it seems that when I press number keys during calls to respond to prompts (‘press 1 for yes’) etc, it isn’t heard by the other party/automated phone tree system. I can hear the numbers as I enter them, and i can see them appearing on the banner on the screen, but its as if the other end never hears it. its an impossible circumstance given how often one must do this sort of thing. ideas? do i just have a poor connection? 

0
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4 months ago
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magenta6723566First activity
asked in Devices and orders

ERROR = YOUR SIM IS NOT SUPPORTED. iphone 12 pro max transfer to 14 plus

Have an unlocked iphone 12 pro max. Bought a 14 plus and successfully transferred all data from the 12 to the 14 EXCEPT the e-sim. When I attempt to do this, I receive an error that states “Your SIM is NOT Supported - The SIM in your old iphone does not support eSIM transfer. Contact T-Mobile for assistance… Called business tech support and was told to put my # in and I’d get a call back in 15 minutes. An hour goes by - nothing. I call tech again and the system recognizes that I have a call back cancels it and says will connect you with the next rep in a moment. That was 1.75 HOURS AGO!!!!!!!!!!!! Still on hold…While I hold I go thru the DIY help and the instructions are incorrect. Did this 3x. Now I’m trying the community help. Anyone know what I need to do? I’m about to cancel ALL LINES  on my business account over this.

0
M
5 months ago
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usiqllcFirst activity
asked in Devices and orders

T-Mobile Auction buyer

Dear Sir/Madam,This is USIQ LLC located in Nashville Tennessee we are doing wholesale electronic wholesale and export our question how could we become a buyer from the T-Mobile auction? Please confirm receipt of this e-mail and advise if further information is required.Regards,Izzat CholoCEOMob: +1-615-877-0050E-mail: usiq.llc@yahoo.com  USIQ LLC2913 Iona Dr. SmyrnaTN 37167

3
gramps28
Pillar
5 months ago
R
rbeeFirst activity
posted in Devices and orders

T-Mobile + buying a phone x Buyer Remorse = Ripoff!

Bought a phone was told I need to come back and pick up my iPhone 14 pro (128 GB). The phone was for my son when I picked it up I never opened it the employee opened it when she was programmed it and when I gave him the phone he said this is the right phone what they did was switch out the 14 pro with a regular iPhone 14 but made it 256 GB so the price will remain the same when I took the phone back and let them know what happened I was told my son made the decision and I'm the one who bought that phone my son's 16 and he has no authority of Rights and that never happened but it was told I have to play $70 restocking fee for a phone I never ordered or even wanted and when I expressed that in more colorful words because the joke and a ripoff I called customer care I went to a different store less than 3 miles away that that store gets more complaints and it's not the first time that has happened it won't be the last and I informed T-Mobile customer care no one thing about anything I hav

2
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5 months ago
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RichardAFirst activity
asked in Devices and orders

FX2000 with Static IP Address

I had a data hotspot and static IP for many years with Sprint.  I’ve been trying since June to get there on T-Mobile.  Has anyone succeeded in implementing a TM business line, an FX2000. a static IP and port forwarding?  Latest problem was the TM “business filter”.  Still having FX2000 connection problems and I’m not to the port forwarding stuff yet.Any experience out there?

0
R
6 months ago
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jeffballmaineFirst activity
asked in Devices and orders

trying to get a delivery of my phone to a new address

trying to get a delivery of my phone to a new address because no one is at home address during the day…   

2
syaoran
Pillar
6 months ago
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maxowonoFirst activity
asked in Devices and orders

My site is not shown responsive on iphone 14 safari

My problem is my site is not shown responsive on only iPhone 14 safari please anyone in the community guide me about how to I fix this errorsite: https://pressublimation.com/thanks

2
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7 months ago
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SmallBusinessCustomer5GFirst activity
asked in Devices and orders

5G Small Business Internet - Blocking Ports for Dialpad Phone System

We have recently discovered that either the T-Mobile 5 G Business Internet or T-Mobile's cell towers are blocking some of the following ports. We are a small business and use T-Mobile for both internet for our POS system and for our phone (through dialpad.com).  This physical handset worked for about 14 months and then a couple of weeks ago, it stopped receiving incoming calls.  We can call out, but all incoming calls do not ring the handset. We switched the Internet temporarily back to Spectrum and it worked flawlessly. T-Mobile sent us out another one of the grey nokia 5 G towers for our Internet, and we are still experiencing the same problem. Does anyone know how to get either the T-Mobile 5G firewall to unblock these ports or to get their towers to unblock it?   Nov 2, 2022, 16:50 PDT Hi,   Good day!!   Thank you for reaching out to Dialpad. This is Clarice from Dialpad Support. Dialpad is a cloud-based business phone system that allows you to make and receive cal

3
iTinkeralot
Pillar
7 months ago
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Powersanna40First activity
asked in Devices and orders

How many ports are supposed to be ooen on my tmobile internet modem and if only a few there r like 50 open on mine and i want to know how to close them off

I have a hacking b$_&- that won't leave me alone and she has opened over 50 ports on my TMobile internet modem and I'm wanting to know how can I close all of them except for the necessary one I absolutely need

2
iTinkeralot
Pillar
7 months ago
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