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334 Discussions
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miya.mengNovice
posted in Devices and orders
我需要付费才能激活帐户吗？

在安卓家庭话机上出现，可视语音信箱未激活。请再哭一次。问题是什么以及如何解决？

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16 hours ago
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ZeeManFirst activity
asked in Plans, Features, and Billing
Autopay discount NOT given even for checking account

So I moved 6 lines to T-Mobile  Sep 2023 and created business account.The store manager said there would be $5/line credit for linking checking account.I did that on the first day of starting the service.For few months I did not realize they were NOT giving me the $5 credit per line.I have been calling T-Mobile for 4 months each time a different excuse is given.1st it was it has to be savings acccount so we switch but it was not that so back to checking account.Few of them credit the month I called for $30.Most recent call I escalated to supervisor and she said I am not eligible because we have 6 lines.So why am I not getting credit for 5 lines?It seems like they keep coming up with excuses not to pay this credit which is listed on their web site.Mind you I never had a credit/debit card on the account it’s always been checking/savings account from day1.We are on Go5G unlimited plan.What are my options, this seems like deceptive business practice…

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2 days ago
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CenovioNovice
asked in Plans, Features, and Billing
is there anyone available that is halfway competent???!!!

I've had a horrendous time talking to customer service reps and supervisors.  I was given the wrong information by a supervisor in regards to restoring my account.  I'm in severe heart failure and got behind on my account due to being sick.  I actually had the money to pay the past due and get on a payment plan.  The supervisor was adamant that I had to pay an amount twice of what I actually had to pay.  That led to my account being canceled.  And my number that I've had for 20 plus years being frozen.  If the supervisor had actually been better informed.  I could've made the past due payment and got on a payment plan for the rest of the amount. Which is what I specifically mentioned to the supervisor.  Her name was Nanet. Id#266921. Now I'm going to a different service.  This is not to mention the fact that I tried to cancel my home internet 3 months ago.  They never canceled it.  Kept billing me.  I've encountered 3 terrible reps.  And a horrendous supervisor who have all been condes

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7 days ago
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w3wilkesRookie
asked in Plans, Features, and Billing
T-Mobile Data Usage When On Home WiFi

Looking at my data usage on my plan and notice that it shows data usage when my phone is on my home wifi network? Is T-Mobile counting this data usage against my account even though it’s through my home internet provider?

12
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14 days ago
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zipclNovice
asked in Plans, Features, and Billing
Primary line does not have sufficient permissions to view bill detail information.

Your line does not have sufficient permissions to view this information. Please contact your primary account holder and ask them to change your permissions. For more info click here.I got above message, but I am the primary account holder, what should I do?

1
syaoran
Pillar
21 days ago
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Chuton Deb NathNovice
asked in Account hub
PIN Inquiry

I forget my newly created account PIN. How Can I have my account PIN?

1
syaoran
Pillar
23 days ago
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Spirited78First activity
asked in Plans, Features, and Billing
Has anyone notice data usage with T-mobile higher than normal?

Ever since T-mobile took over Sprint, I have noticed my data usage skyrocket…and there is no reason for it. Lately, it seems like every time I touch my phone, there goes another gig of data! I have spoken with T-mobile and all they tell me is that I have to turn off my cellular data. Well, never did I have to do that with Sprint. I could stream videos, listen to music for hours, etc., and still barely use any data. Now, with T-mobile, I don’t know what is going. I definitely think something is fishy. I have the same data plan for 6 years and never had a problem until 4 months ago, when Sprint completely switched over to T-mobile. Every month since then, I have exceeded my data limit and I don’t use my phone any more than I ever have in the past. And yes, I’ve gone through my phone, shut of unnecessary apps that may be running in the background, etc. I just don’t get this. I’m so frustrated at this point, I’m ready to leave T-mobile. Does anyone else have this problem? 

3
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24 days ago
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Omen of the SunFirst activity
asked in Devices and orders
two phones

so i was working on upgrading both lines on my account and accidently placed an order twice for the same phone line can i use the second phone that was ordered on the second phone line even though both phones were ordered for one line 

1
syaoran
Pillar
24 days ago
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lamad99Novice
asked in Account hub
How to reset my pin number?

I have forgotten my pin number.  How do I reset it?  I went into my T-Mobile account and I can’t find out where to reset my pin.  Please help.

1
syaoran
Pillar
24 days ago
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Clovergirl91First activity
posted in Plans, Features, and Billing
Capitalist extortionists: months of lies

Extremely fed up  I have had billing issues every single month with T-Mobile, and despite their claims of support, the reality has been far from it. Each month, I waste at least two hours on hold, only to speak with a representative who is often disconnected from the actual issues at hand. The additional charges are unjustified, and the customer service I receive is horrible. Many times they told me to change phone plans to save money and only later did I notice they do this to manipulate you into paying double hidden fees. Instead of resolving the issues, T-Mobile consistently adds hidden charges and hikes up prices, all while pushing misleading solutions. It’s clear that their focus is not on customer service but on pressuring sales associates in stores to drive profits, regardless of the impact on customers. Their practices are nothing short of complete fraud, and I’m deeply frustrated by the repeated deception and lack of accountability. What’s worse, T-Mobile’s tactics are not jus

3
gramps28
Pillar
25 days ago
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bross2First activity
posted in Devices and orders
New Business Service - T-Mobile

Apologies in advance as this is a bit long.  I wanted new service with T-mobile and decided to open a business line instead of a personal line.  The T-Mobile Rep at the South Halsted store informed me that someone will reach out in a day or two to begin the process.  I received a call from Adalberto Garcia two days later and we discussed the type of service I wanted.  Adalberto then sent me an email requesting some information. His initial email on July 22nd at 1:17pm:Hello Bruce, It was a pleasure talking with you regarding our current promotions. Per our conversation, we will need your W-9 to verify the business. Can you please send over a copy?I then shared my W9 with Adalberto.  He followed up on July 26th at 9:36am with the following request: Hello Bruce, We received a response from our credit team and they are asking for some additional information before releasing the application. I will list the following steps on how you can proceed forward, as they are asking for additional i

2
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25 days ago
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Tom-the-SailorFirst activity
asked in Plans, Features, and Billing
Control of my business lines

How do you turn on/off call forwarding from the T-Mobile Website or T-Mobile app, not from the device? I have multiple business lines and turned call forwarding on on one of them from the Website before. I now want to turn that off but can’t find the function on the Website anymore. And this is a capability I need as a business owner. I need to be able to control my lines without having access to the physical devices.

3
gramps28
Pillar
25 days ago
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Completely ticked offFirst activity
posted in Plans, Features, and Billing
Is this really the way you want to do business?

I am at my wits end from dealing with your company and am completely disgusted with the way your team had dealt with our issue.  I would like to say handled, but there has been no work whatsoever on your part, so I can’t.My husband and I receive an email that we were eligible for upgrades on our phones.  Upon logging in to our account, we had the little upgrade icon next to all of our devices and the banner per the images below at the top.We proceeded through the process steps to receive our phones and receive a receipt that says “Total Due Monthly” of $138.36 which was roughly $1 more than we were paying which seemed reasonable so we continued.  We received the phones but did not receive the expected “Trade In Shipping Kit” packaging to send back our old phones.  Then we received a bill for $275.45.  When we called, we expected that the issue was that the trade in had not been received since we had not received the “Trade In Shipping Kit,” however we were told that there was no trade

2
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25 days ago
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dst270997RVFirst activity
asked in Account hub
Verify Military Status Website Submit button disabled

I need to verify my military status for my account or I will lose the discounted price. When I put in all the required military information the Submit button is disabled and will not enable. 

1
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25 days ago
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capvaidaNovice
asked in Plans, Features, and Billing
Tmobile not delivering waht was promised when I signed up for the account

I need to contact a complaints department who can resolve the issue with my T Mobile business account. I am tired to call them every month to ask to give the credit that was promised but not applied to my account. Please advise. Thank You!

2
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25 days ago
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alandramfireFirst activity
asked in Devices and orders
Kids SyncUp Watch Contact Invitation Issues

I just got the new SyncUp Kids watch for my son, and I was adding in the different contacts for him to be able to have.  I clicked on the little pink + button and it allows me to add in the person.  i click in the Name box that is there, and it pulls up a little box at the bottom of the screen for me to choose a contact, so I go through my contact manager in my phone, choose the person, and it fills in their information for me in the boxes there. Then I choose the contact type, which in this case I did Friend, and then clicked the pink Next button to the next screen, where I put the name that my child calls this person (in this case it was their grandma), and then I clicked the pink button at the bottom that says Save and Invite.  When I click that button, it takes me to my text messages to that person, and auto-fills in an invitation message.  In that message it says that I added that person as a Friend contact, and that I’ve also sent my child’s contact info to them so they can call

11
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26 days ago
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Jeff BFirst activity
asked in Plans, Features, and Billing
How do I get a copy of my phone conversation with T-Mobile?

I would like to know how do I get a copy of my phone conversation with T-Mobile?I was miss led by saleswoman in T-mobile store. When I called customer service they did a 3 way call with the store and sales rep I delt with. I would like to get a transcript or copy of conversation as evidence she lied to us. I thought car salesmen were bad, T-mobile is right up there with them 

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29 days ago
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TannerVoss1231Novice
asked in Plans, Features, and Billing
Business account local representative

I have a business account and was assigned a personal representative that actually resides in my area.It often takes her 48+ hours to respond if I get a response at all. I usually end up having to communicate with T-Mobile’s offshore customer service reps.I have asked customer service multiple times on the phone to please set me up with a new representative so I at least know when I have an issue I have someone that can take care of it.How else can I get this handled?On top of that, I have NEVER gotten a response from texting 611

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1 month ago
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FydorLytkeHelper Level 1
asked in Plans, Features, and Billing
Am I the only person concerned about the T-Mobile Price Increase??

So I have a magenta plan and a few weeks ago I got that nice text telling me price will increase. What really drove me nuts about it was how it was worded I cant remember the exact wording down to letter but it pretty much went like “For the First time in 10 years we have to raise the prices, Your plan will increase x amount”First off you know how insulting that is @T-Mobile?  You tell every one you will never raise the prices, then turn around and do it and brag about how it has been 10 years? Really?  You said you would do not do it so it does not matter 10, 20 ,30 40, 50 years latter  is nothing to brag about it.  ID rather you sent a text saying sorry but we had to increase your plan or please take note plan prices are going up vs your saying well it has been 10 years.  When you say you wont do something then you just do not do it..My issue is a little more depth I qualified for the promotion if you raised the prices I can leave your service worry free and no bills have to be paid

34
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1 month ago
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UNKNovice
asked in Plans, Features, and Billing
T-Mobile RIPPED the bill to account feature WITHOUT my authoration

T-Mobile RIPPED the feature from my account when that feature was ‘grandfathered’ in… Tried to get resolved for 2+ weeks … Reg customer care SUCKS!!!

3
gramps28
Pillar
1 month ago
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KenttangrenFirst activity
asked in Plans, Features, and Billing
PTR Record

Signed up for T-Mobile business internet because the sales person said PTR records are supported now as of June 2024. Called them to enable record and now they know nothing about it. How can they offer business internet without option for a  PTR record? You would think a business would need email servers and can not be setup without PTR.

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1 month ago
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tylerdivenFirst activity
asked in Plans, Features, and Billing
Google One Billing via T-Mobile Issues

Hi, I've spent literally 3 days trying to get this fixed but when I go to start activation for the Google One 2TB + Unlimited Photos it says"You can't activate your plan with this account. To finish activation, switch to the account you used to sign up for Google One."T-Force has no resolution and Google Support says they can't help since it's billed through T-Mobile.Does anyone know how I can get this fixed I definitely do not have any other Google account at all. Google Support was useless and I just get thrown back and forth between T-Mobile & Google Support.

8
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1 month ago
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BaldutraNovice
asked in Plans, Features, and Billing
Line upgrade

I have 6 lines on the Business Unlimited Advanced plan and would like to upgrade to the Business Unlimited Ultimate plan. If I do this, will I lose the promotion I have for the third free line?

1
syaoran
Pillar
1 month ago
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ab5805First activity
asked in Devices and orders
Refunds

So, I bought a phone online on T-Mobile’s website, right? I don’t have an account with them, Im a new customer. Well, it took the money out of my bank account (normal, right? No big deal) but the order didn’t actually process correctly. So, I want my money back immediately. How do I get my money back?

1
syaoran
Pillar
1 month ago
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GfarahFirst activity
asked in Devices and orders
Access point/Mesh not shipped

Hello. I signed up for the Home Internet Plus plan recently. I received the free white gateway today but didn’t receive the mesh discs. Is that shipped separately? Or did I misunderstood what it means by “Access point included” under the Home Internet Plus plan?Thanks,Farah

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1 month ago
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