Cannot Call U.S. Phones from Mexico, even though I am paying for that

  • 19 January 2024
  • 2 replies


I had a post-pay Magenta plan and my phone worked just fine in Mexico, could call the U.S. no problem

Today I switched to Prepaid because its cheaper and they said I could still use my phone from Mexico, no problem, for an extra $5 /month

The problem is it doesn’t work. I cannot make phone calls to the U.S.

And I can’t even call Tmobile to fix this! The phone just says “this call cannot be made.” 


Best answer by syaoran 19 January 2024, 23:36

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2 replies

Userlevel 7
Badge +15

You more than likely need roaming enabled on your line.  You should still be able to call 611 or *233 and reach someone.


Thank you!! that was it, I needed to have roaming on -- ty!