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International

All things related to our international coverage, partners, and features.

148 Discussions
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148 Discussions

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kstallsmithFirst activity

asked in International

Billing Question

My account says: Use your device in Mexico and CanadaCall, text, and browse in Mexico & Canada. No setup. No roaming charges. Your phone works the moment you arrive. Not for extended international use. Coverage not available in some areas. I have $90 in charges from my husbands phone. Is there a charge for him while there?

5 hours ago

Franklin-SamFirst activity

asked in International

International travel

In October my wife and I will be in Europe. I don’t suspect that we will be doing a lot of calling but i do expect that we will be texting, downloading data and infrequent calls. What is the best plan?Is it better to just get a burner phone than to do an add on to our existing plan? My existing plan is the Magenta® MAX 55+Thanks

1 day ago

kbmmartinFirst activity

asked in International

International calling and text

Hi,I need some qualified help. I have called support three times on my question and have gotten three different answers. Here is my situation. 1) I have an Alcatel flip phone (Model 4052W w/ KaiOS 2.5.2), a $40/month for 2 lines plan with unlimited talk and text, unlimited texting abroad in 215+ countries. I have NO data plan or internet access.2) I will be traveling to Ireland later this month and want to be able to send and receive calls and text from the U.S.3) From my support conversations, I may be charged $3/call & $1/text or $0.25/call & free texts if I sign up for a $50 plan or it depends on if I have roaming turned on. I am confused and no longer trust what’s told me on the phone. What do I need to do to have $0.25/call and free text. If this already included in my plan if I simply turn on roaming? Are there other potential costs involved with turning on roaming?

3 days ago

magenta9938272First activity

asked in International

Unable to Make International Call

I have Magenta Max and am not able to make an international call from the US to London. I’ve tried every combination using the on-line instructions to use “+4420XXXXXXX”. How do I complete a call? The number I’m calling looks like this - 020 7822 XXXX

3 days ago

Lordman5First activity

asked in International

Nigeria

Will I be able to use my device for data on the T-Mobile network in Nigeria? I am going there on business and want to know in advance.

3 days ago

HelpMePlease1First activity

asked in International

Nowhere to buy the international data pass

Hi, guys! I’m currently on a business trip out of the U.S.. Before the trip, I forgot to buy the international services from T-Mobile and now my sim card is completely out of services, which cannot receive text messages and make phone calls. Fortunately, I can still login to my T-mobile through web. But the problem is that there is not a international data pass option when I try to add on-demand passes. Do you know how to fix this? Or how can I receive the service aboard alternatively? Your help is greatly appreciated!!

5 days ago

KthomasFirst activity

asked in International

international usage

My normal data usage is about 1 Gb a month. When I travelled for 24 days in Italy this month my usage was almost 9 GBs. This happens every time I travel. To conserve, I turn off cellular when I’m not using it, close out apps regularly. Help. What is causing this?

6 days ago

madaFirst activity

asked in International

voicemail

How can I check my voicemail when Im overseas without using my phone?Some users write about using tmobile website etc. , but I can’t find the “phone” icon when Im logged in into my account.thank you

6 days ago

mcpFirst activity

asked in International

International roaming service for a prepaid plan

Hello, I have Magenta prepaid plan (unlimited) and I'll be traveling to Spain soon. I'd like to use my iphone and current plan while I'm there. Do I need to activate any type of international roaming service? Can it be activated for a prepaid plan? thanks in advance!

6 days ago

rstanes71First activity

asked in International

Headed to london

How to use my phone for free in London without incuring overage charges

6 days ago

doodliusFirst activity

asked in International

Simple Global in the UK?

I can’t get a straight answer from the Tmo web site - does Simple Global work for text and data in the UK? It does appear in the list of “215 countries”, but it says “no coverage available” if you search for “United Kingdom” in the search field. Anybody happen to know? Thx.

7 days ago

Nessie3eFirst activity

asked in International

puerto rico coverage

Hi, I'll be visiting Puerto Rico and jaimaca on vacation, will my phone / 5g and wifi work? Ill need to access zoom for work- cam I use my phone.as usual? As if I was at home in San Diego?

7 days ago

seadaveFirst activity

posted in International

International Internet Throttled to Rediculous Slow Speed

In past trips to Québec and to Europe, I do remember receiving a message from T-Mobile that my allowed high-speed data had reached its limit, and speed was being cut. I don’t remember to what speed, but I never noticed any difference. In a very recent trip to Québec I received a message after there 5 days that my 5GB of high speed data had been used up and I was being throttled back to 2G speed. 2G SPEED!!!! This quickly became useless as my navigation app couldn’t even keep up. In frustration I paid for an extra 5GB, but that was used up in less than 24 hours. Is this a change with T-Mobile?? If so it really sucks eggs!! Cutting back to 3G would still be workable, but 2G?? VERY unhappy!!

7 days ago

mverriottoFirst activity

asked in International

Under-appreciated Service Member

My brother is currently deployed with the Army for 9 months in Poland, and we have the T-Mobile military plan. It’s very disappointing and disheartening that we are receiving bills over $500 for international charges associated with my brother just trying to call his family back home. I would think T-Mobile would have more respect and less greed for my brother being deployed and wanting to call home. 😞😞😞

11 days ago

rkent54First activity

asked in International

Travel to SE Asia

I am traveling to Singapore. I have an iPhone 13 and want to use Singapore’s extensive WiFi network while we walk around the city. What do I need to do with my phone to have access?

11 days ago

SlimjimmyFirst activity

asked in International

Why isnt my tmobile internet back on yet?

I had autopay on but I guess it was only for a couple months? I paid my outstanding bill and it's been 5+ hours now and my gateway has not been reconnected.

12 days ago

ljvLearner

posted in International

T-mobile unable to fix SMS problems with Greece

Here is an update on the previous thread of being able to receive SMS from any Greek carrier. I literally had 12 tickets opened with Tforce on twitter and 611. They promised they would escalate it. They never did. First, they said it was the sender. I gave them multiple numbers with the problem. I told them that when I switch the network from automatic to AT&T, even on wifi, messages did come through. When I told them more than one line had the problem, they asked for the second line. Their conclusion: it was the device. I used Verizon as a trial esim on my device and my friend used AT&T. No problem. And yet, T-mobile comes back with "ask the sender to check their network," "it's your device," and "line is provisioned correctly for SMS." I am horrified both at the bad customer service that refused to really escalate it to a level where it could be solved, and at myself for allowing this to happen when they kept running me around in circles.

14 days ago

lulu55First activity

asked in International

Former Sprint customer - international roaming and data

I had a Sprint Unlimited My Way account, where I was never charged for data or calls in Europe (Sprint would connect to Vodaphone). I don’t know what I have now since this merger - I did notice that it says Canada and Mexico included but is Europe no longer included? I cannot get one single solitary soul on the phone at TMobile to answer this question.

14 days ago

BennyCFirst activity

asked in International

In flight eligibility

Does the senior 55+ plan eligible for the in-flight wifi access?

14 days ago

JoeddliveFirst activity

asked in International

International roaming is not working even with 10 day pass.

I’m overseas and the connection accepts, but no internet or phone…. I got the message it’s started yesterday, but no luck.

14 days ago

cnarber2First activity

asked in International

Using current T-Mobile phone number on e-sim

I understand that it should be possible to activate one’s current t-mobile phone number on an e-sim. Is there a way I can do so without calling t-mobile to port my phone number?

15 days ago

ssen2First activity

asked in International

International call failing

I am trying to call India from my phone. I have T-mobile’s Magenta plan. I don’t have the unlimited international plan and really don’t want that plan.+91-xxxxx-yyyyyAccording to their documentation, this should work, but it keeps failing. Any ideas why? Thanks

15 days ago

CSFNYCFirst activity

asked in International

How to activate iphone cellular connection while in Greece

I have an iPhone 14 and arrived in Greece yesterday. It doesn't connect to cellular. How do I activate my eSim? I have no restrictions, and T-Mobile isn't answering their 24-hour care line.

16 days ago

MaxcatFirst activity

asked in International

international Calling within Costa Rica

I have the Simple Global Plan which covers free text, data, and $.25 per minute calling from Costa Rica to U.S. However, can someone confirm that I can make domestic calls for $.25 per minute I.e., calls within Costa Rica while travelling there? I don’t want to be surprised when returning that these calls made while travelling to local Costa Rican land lines are $3.00 a minute. Thank you.

17 days ago

magenta10030538Rookie

asked in International

International free text and data

I have a Simple Choice North America plan that comes with free text and data in 210+ countries … but I cannot find a single country in T-Mobile’s coverage page (https://www.t-mobile.com/cell-phone-plans/international-roaming-plans) that is included.Is the coverage page broken, or are the 210+ countries just a mirage?

20 days ago

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