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International

All things related to our international coverage, partners, and features.

329 Discussions
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329 Discussions

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Bolin1214First activity

asked in International

scam call

I whant bock the entire old world numbers because i keep recieving scam calls from there

7 hours ago

Rg10Novice

asked in International

International Travel

Can anyone tell me why I can not make calls or receive data while traveling in Germany? When I do make a call I get a message that the service is restricted or unavailable, thought I can receive a text from T-Mobile. I checked and my data roaming is on.

1 day ago

WFATTAHFirst activity

asked in International

Replace lost mobile phone while abroad while using E-SIM from T-Mobile

I am currently abroad and was worried if I lose my phone, how can I replace it while not in the US. Can I buy a new unlocked phone and sign-in with my T-Mobile account to reactivate it ? Any advice would be welcome :) WFATTAH

2 days ago

jsmedFirst activity

asked in International

Does Magenta Max 55+ plan operate in Puerto Rico same as at home in the mainland US?

So, I seem to come across conflicting info on web searches. Surprise!We will be traveling to Puerto Rico in a couple of weeks. We have Magenta Max 55+ plans that are basically unlimited everything including premium data. I chatted with am agent and the rep first said we had unlimited data “up to” 5g and unlimited text and $0.25/min calls. Later they said we had the same coverage as in the US, but should make sure to turn on roaming. My plan details only say:“Benefit DetailsData and texting while abroadStay connected with unlimited text and data at up to 256Kbps speeds in 215+ countries and destinations.”Does T-Mobile consider Puerto Rico as “abroad” for US customers even though it is a US territory? It looks to be included on the coverage map here (https://www.t-mobile.com/coverage/coverage-map), but that may just be coverage-specific and not plan-specific.At https://www.t-mobile.com/support/coverage/international-roaming-services, it says“A data pass not only gives you access to the h

4 days ago

Lynda AustinFirst activity

asked in International

Coverage Question

I will be on a cruise for 4 days, will I have roaming charges in Bahamas? What do I need to do. When I went to Mexico, I was covered.

4 days ago

echaniotFirst activity

asked in International

I cannot call international calls in France?

Hi, since today I cannot call several French phone numbers from the US. Does anyone knows what is going on and what I should do? Thank you

7 days ago

JoshmaliFirst activity

asked in International

Disconnected while abroad

I tried to chat with customer service to request cancellation of my service at the end of the current cycle, on 16 December. They instead tried to sell me a new subscription which I declined. They went ahead an cancelled my service immediately, and now I can’t access certain services, including my multi-factor authentification. My mobile app has also been disconnected, and i have no means of asking them to correct this mistake.

8 days ago

wcjfanFirst activity

asked in International

why I am no longer getting good quality of international call to Taiwan after daylight saving ended.

hi, I am no longer to get good quality of international call to Taiwan after daylight saving ended. My usual time to call my parents in Taiwan, usually around 9p-10p( central time) in the States. Before daylight saving time ended, I did not have issues. But after that, huge issues every time I tried to call. It has been for at least 2 weeks now and did not get any better. thanks,w.c. Jessica

14 days ago

tmn153Rookie

asked in International

"SCL UNL TT FAM 4 Lines incl"

We have Simple Choice plan. My son bought a 15GB International Data Pass but could not use it. I noticed “"SCL UNL TT FAM 4 Lines incl" $100/mo in the Add-Ons.

14 days ago

nebeeFirst activity

asked in International

Which plan ?

Hello, I want to get a phone plan for my company in the USA, I don't want data, it is enough to call and receive sms in international . Which plan would you recommend for this.

16 days ago

magenta10015225First activity

asked in International

High Billing Amount

I am travelling out of the USA and installed a local SIM using a local service provider. I have already disabled my T Mobile E-Sim before installing this local SIM. My bill amount has increased substantially. ON checking I find that T-Mobile has billed me for calls made with the local SIM. Is there a way to chat with customer service

16 days ago

Johnsmo66First activity

asked in International

International Roaming on or off??

My son is traveling in the Mediterranean on a Navy Supply ship. It's not a cruise ship with it's own network. He could pick up different countries as he goes, but let's say Greece and Italy. Both of them are in the 215 country list. He has the Global Plus 15 GB travel plan that should be 15 GB data and unlimited calls and text messages. Does Data Roaming have to be on or off? I've gotten multiple different answers when calling T-Mobile! Very frustrating! Thank you for the help!

16 days ago

wrkhtdkthdkFirst activity

asked in International

Port forwarding for multiple IPs

Hi, I want to set up port forwarding for my minecraft server. I put the external port and internal port correctly, in internal host I put the IPv4 of the host machine and in external host I want it to be ALL possible IPs. I can’t make multiple port forwarding rules because it gives me a port conflict error. I also dont know what to put in the service box. I tried setting up a DMZ but it didnt change anything.

17 days ago

DrZFirst activity

asked in International

international data

I am in a country where I have GB of high-speed data. However, my hotel room does not have wireless internet so I want to tether my phone to my laptop. The T-Mobile web page on international data says I can use my 5 GB for data on my phone but I cannot share with other devices by tethering through a smartphone mobile hotspot. I want to tether my phone to my laptop through a USB cable. Is that the same as a mobile hotspot or can I do that without any extra charges?

17 days ago

BakersbudFirst activity

asked in International

free international texting

I have the Magenta plan. How do I set up free international texting on a cruise ship?

17 days ago

JMYDFWFirst activity

asked in International

Excessive roaming

I have the One plan military plan and travel to Europe about once a week for my job (airline pilot). I have had the global 15gb plan added for an extra $50 a month for the last 3 years. I went on vacation to Sicily for 3 weeks this September. I used google maps on cellular and received a couple of text messages about excessive roaming. I apparently went over the limit and now I have zero international data because T-mobile put a block on my account. I was told there is no way to remove this. I cancelled my global plan and am still blocked even though I get a text when I get to Europe saying I have unlimited data at 256kbps. I was just informed after talking to a representative that in a few weeks time they are going to cancel my phone line! Unreal that it is one strike and you are out. This is going to make me cancel 6 lines with Tmobile and moving on to Verizon. Nothing that anyone can do. Beware of exceeding this limit. I was under the impression that I had 15GB like my plan said, bu

20 days ago

jameselkindFirst activity

asked in International

Excessive Roaming

My family and I are traveling in Europe for about 2 months. We have the Magenta Max plan which says that there is unlimited international data roaming, however, the fine print states that data usage might be blocked or charged for ‘significant roaming’. Last summer on a similar trip, we ended up with a huge bill for data roaming. What is considered excessive roaming? And how can we keep track?

22 days ago

GQuad73First activity

asked in International

Plan Sharing

I have 2 numbers on my plan. I pay monthly for International Calling and Data. Does that share over to the other number on my plan as well?

24 days ago

Dr_lafterFirst activity

asked in International

receiving international calls from home while traveling - cost to caller

I am traveling abroad and have the international pass. I know I can call home with that plan, but if someone from home calls me, do they still have to pay for their call?Thanks-:Doc

25 days ago

JanaiFirst activity

posted in International

International Pass

Be very careful when purchasing an international pass. It’s a bit of a scam when it comes to cruises. They don’t apply. Be sure not to waste your money because they charges are astronomical compared to international. Nowhere on the contract does it warn you about it not apply to cruise, SO THIS IS YOUR WARNING. I was not only charged for the pass but also for whatever the cruise ship charged T-mobile, though my contract was not with the cruise ship nor did any of the paperwork tell me this information.

27 days ago

rxmfloresFirst activity

asked in International

MicaponFirst activity

asked in International

How I TAKE OFF the E SIM card? (i'm back to Argentina)

Hello, I take a prepaid service of 20 usd, I'm not sure, to take a USA number to talk w my friends meanwhile I was visiting Miami, Brickell. NOW I turned back to my country (Argentina) and I can't use my Physical real sim card of my contry company (called "claro") . Since March that I do not pay and the service still there, I can't even make calls because obviously I'm on Argentina. I have motorola g60s

1 month ago

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