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Voicemail just... gone?

  • 13 September 2023
  • 3 replies
  • 193 views

Ever since June or earlier my voice mail box has been missing. I don’t mean deactivated or inactive, the voicemail box just doesn’t exist anymore. It worked fine for 6+ years but ever since T-Mobile and Sprint (i think) merged my box is just gone.  Calling support and troubleshooting the problem a couple of times did not help. Anyone else have the same problem and have a solution?

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Best answer by fireguy_6364 14 September 2023, 16:04

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Userlevel 7
Badge +16

the VM app itself or the call in VM?

Sorry, to be clear, the actual voicemail box and voicemail answering service are gone. No one can leave me a voicemail, and when I dial the system (ie my own number or holding down 1 when calling) there is no record of me having voicemail activated even though I had it for years.

Userlevel 7
Badge +16

call in to TMO or contact them through one of their social media platforms like Facebook or Twitter (recommended) and have them remove it from your account then re add it back on.

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