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106 Discussions

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tattooLearner

published in Just for fun

tarheel6279Helper Level 1

posted in Just for fun

T-Mobile's Top Executives Attend Morgan Stanley, Telecom Conferences, meanwhile 50m USA Customers Try To Sort Through Yet Another Data Hack?!

Correct me if I'm wrong, but I've been with them since 2010, and this obvious downplayed data breach puts the count at #5. The rub on this one, for me, is right out of the box (literally) the morning after, they already have their side of the story posted, every place you look online as if to say to it's affected/violated users, "hey folks, no worries, nothing to see here, we're on top of it, we've got you"!? But with that, no individual emails or sms notifications were sent to everyone hit by this attack on our data and privacy, and no update since their "opening statement"? What's it been like 3 weeks now since t-mobile's most-recent Allowed B & E (on our data & privacy) and the cat must've got their tongue or something, cuz they've been tight-lipped, and ain't sayin' shi# to us about money or legal recourse, or who to contact and how to submit a claim forms. Does this concern anyone else? My fiance' has been with AT&T longer than my t-mobile tour (almost 15 yrs.), and

2 months ago

mr_l84Speaker

asked in Just for fun

Is the Sonim XP3plus the only phone with FM radio available from T-Mobile right now?

I decided to go back to using my Google Pixel 5a recently after using my ol’ flip phone ZTC Cymbal Z320 for a whole year. But I’m really missing that FM radio again as I don’t get any Wi-Fi or data at work. That, and I’m paranoid and want an FM radio on me, but I haven’t found any portable radio that fits in my pocket along with my phone, wallet, keys and everything else in those pockets.Is there any new Android phone (or iPhone, but I know there’s no iPhone) with an FM (and AM and Shortwave and ATSC) tuner right now from T-Mobile?

2 months ago

mr_l84Speaker

asked in Just for fun

Trade in our phones or carry a separate FM Radio?

Finally my wife and I both made the jump into buying our first brand new smartphones (before we always had used ones). In 2019 we got a Pixel 3a XL for the wife and then in 2020 I got a Pixel 4a. The plan was to take care of these for at least 3 years and then change them out for something else after they’re worn out or something else becomes a must-have.But we’ve come to the realization that there’s one feature that these phones don’t have and now we see as important… FM Radio. The valley where we live is fed by a single data cable that feeds all internet, all cellular towers and even all home phones across all service providers, not just T-Mobile. And during the past year this data line has been cut twice rendering our town out of communication for several days. Depending on where you’re at in the valley, it’s 60 to 100 miles over treacherous mountain passes (especially in the winter) to the next place where there’s a connection.When that has happened the only way to get any informat

3 months ago

ninjarobotassassinNovice

asked in Just for fun

Is it too good to be true?

I got two calls in two days about “50% off your bill” with a call back number. It sounded like the official T-Mobile call tree when I called back. I was offered a promotion with a one-time payment of $600 I would not owe another payment this year. The following two years would be $100/mo which is about half my usual bill. I know if it sounds too good to be true that it most often is too good to be true. Is this a thing? Am I being gullible?

3 months ago

debbie4u14First activity

asked in Just for fun

Commendation for an excellent customer service

I would like to do a recommendation to this girl named Maria of your Slidell La location. I have never experienced such great customer service til I visited your store and asked how I could back up my files and have it transferred to my new device. She took time to assist me, explain how its done and talked about your newest promo for the all in, no taxes and fees. I was on a 35 plan, no data and she informed me that I can upgrade my plan to 40 and have data, since I am not much into internet but is starting to like the idea of being able to do so anywhere. I will be upgrading to unlimited data once I feel the need for it. She asked for a referral and I would be very happy to refer your store to my family and friends with this kind of experience. She valued me as a customer and your company is valuable to me having such a great employee like her. Keep up the good work.

3 months ago

TrailAddictLearner

asked in Just for fun

Unable to shop on tmobile site

For the past 18 hours I have been unable to shop for a new phone on the tmobile.com site. When I go to the site, both on my laptop and phone, I get the following message when I click Shop now on the main page: {"code": "General-1004", "userMessage": "Gateway Timeout", "systemMessage": "Gateway Timeout", "detailLink": ""} This has been happening for the last 18 hours. To be clear, this is the only site I am having this issue with. I’ve tested access to many other sites, and no issues whatsoever. As a new customer, I am stunned by this. I tried to initiate a chat with customer service, to alert them to a potential system problem, but they seem unable to discuss or understand the matter. They began asking a series of elementary questions, clearly reading off a list, that had nothing to do with this. Has anyone else experienced this inability to shop recetly? To be clear, other areas of the site seem to behave normally. This is only happening when I click Shop now.

4 months ago

magenta10332809First activity

asked in Just for fun

New phone does not recognize SIM card

I got an upgraded phone and put my old SIM in, but it only recognizes the card about half the time. I either get an invalid SIM error message or no SIM detected at all. The door is all the way shut, there is no carrier update pending, and restarting my phone only works sometimes. Do I have to link my new phone to my account somehow, or is this a hardware issue? The new phone is an iPhone 8. Thank you!

4 months ago

jacyFirst activity

posted in Just for fun

Experience with T-Mobile customer service

Hello Matthew Staneff, Callie Field,For those reading this post it is important for them to know the executives behind the poor customer service you are all receiving.Please contact the below listed persons concerning your experience with T-Mobile customer service.I am emailing you today to inform you of the experience I have with T-Mobile.I was a 30+ year Verizon customer.I transferred to T-Mobile with 3 lines for $90.00 including Netflix on us (Veteran Plan).Shortly after switching we went for a road trip 5 minutes away from our house my wife informed me she had no service.My wife returned to Verizon and my Aunt (3rd) line could not operate her phone because of her age.I contacted customer service and was told they could give me a plan for $45.00 and included Netflix if I were to stay with T-Mobile.Every month I have to call customer service to get the $45.00 honored and beg for the Netflix. They just take $5.00 each month.This past time they tried to get me to settle for a lower pla

5 months ago

3flightsrecordsFirst activity

posted in Just for fun

Problems connecting with Roblox?

Has anyone else had issues connecting to Roblox via the 5G home internet recently? We had no issues for the first week but two nights ago starting having problems. My son connects to the Roblox app on an iPad running the latest IOS (15 something).

5 months ago

fitzNovice

posted in Just for fun

looking for someone working here

looking for jennica

5 months ago

MimitraceyFirst activity

posted in Just for fun

ipad

Can you receive txt or face time using the number on iPad and not my iPhone phone number?

5 months ago

bellbuttonNovice

asked in Just for fun

scam or no?

Hi did anyone just get a text from this number 347-990-5263 saying Hi good day wonderful T-Mobile user! T-mobile network is giving out 700$ to all users! as a compensation of the bad network during the covid 19 crisis. Please text Mr. Cole at (805) 429-8992 to claim your funds now! ????I’m not responding especially because it came in at 2:26 am thanks

6 months ago

rjlivingNovice

posted in Just for fun

Vaccine mandate

I see you are forcing a medical mandate that is unconstitutional deemed by SCOTUS…. I will not do business with a company that forces their employees to loose their jobs over A Vaccine….That does not work . Your company only gets 75 dollars a month out of me . That will be 75 dollars to someone else now...

6 months ago

ltran24First activity

asked in Just for fun

How do we leave positive feedback for a T-Mobile employee?

I worked with someone from the line transfer dept and I wanted to thank them. Is there a way I can leave positive feedback for them?

6 months ago

MBYNovice

asked in Just for fun

missing phone numbers in messages and calls on usage data

Can anyone help. When some of my friends call or text and some of their numbers or texts are not appearing on my usage logs. Is this possible if the phone or number is encrypted?

6 months ago

firefox111Rookie

posted in Just for fun

T-Mobile App useless

I have two accounts which are linked to my T-Mobile login: 1 postpaid with 3 lines and 2 prepaid. When I log in to my T-Mobile account (web or on the App), I have to choose which account I want to manage. On my T-Mobile app, when I select one of the prepaid accounts, it goes to another screen which asks me to Login! I think I asked this issue with a T-Mo prepaid representative and I believe he said that the App does NOT work for prepaid accounts! What the heck does the App bother to show the two prepaid accounts to select from if it does not work on those prepaid accounts? This is stupid app.

6 months ago

Amina GNovice

posted in Just for fun

T Mobile Experts Rock!

I went to the T Mobile store in Fall River Massachusetts on pleasant st.Paul Sauvageau was the expert that helped me with my many issues, and he was amazing. He was able to support other members in the process, which I thought was awesome because he was always pleasant, professional, and respectful. I just wanted to say thank you to paul for being their and being great.

7 months ago

lovewins7

posted in Just for fun

sidekick 5g 💗

I would really Love T-Mobile to bring out a new Sidekick 5g for all of there sidekick fans!

7 months ago

TLD110166First activity

asked in Just for fun

On Hold Too Damn Long!

I called to take care of a problem that only affects my phone when I’m at home, and was on hold for over an hour! Calls should be answered in 5 minutes or less!

8 months ago

magenta8412365First activity

asked in Just for fun

AJALBU

How can I retrieve my 2 lines from a prepaid plan after t mobile disconnected them without any apparent reason.My wife opened a two line account and we wanted to transfer these lines to our new account. how do I retrieve those lines

8 months ago

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