I just got my 5G Mifi Hotspot from Tmobile today and am having the same issue. All other devices including a Ring Flood Light connect, but the Ring Doorbell 3 errors while trying to connect. it flashes the left side lights after trying to connect to the wifi. so it’s not authentication or lack of signal. I’m not sure what the issue is.
i’ve tried setting up 2.4 and 5.0 separately. I tried DMZ and assigning an IP to the doorbell. i tried connecting to guest hoping it’s less firewall security. I tried disabling IPV6. I tried assigning channels to both 2.4 and 5.0. Nothing works. I have no issues having the doorbell connect to an ATT hotspot that I have for work without having to configure or change any settings.
I’ve made sure both the ring doorbell and tmobile 5G hotspot have latest software installed.
Any ideas on what the issue could be? Thanks in advance
Best answer by tmo_mike_c
Ah, this is no good. I haven’t seen any reported issues with setting up this Ring device and I’d image the set up was done properly if this other devices are connected. Have you contacted Ring support to see if they have a solution? Other folks from their support team may have some ideas. We can have our Tech Care team file Trouble Ticket to look into your network connect as well.