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  • 432 Discussions
  • 1,549 Replies

432 Discussions

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fjdigioiaFirst activity
asked in Other Devices

home internet modem model kvd21

Basically I work nights, so the firmware update happens between 1am to 3am. My problem is the exact moment 1AM rolls around my internet is worthless. It is on ver. 16 the current is ver. 21. My modem will download the update to 100% but when it goes to install  the firmware it hangs at 0% for roughly 1 minute then reboots, never installing the firmware update. Then it just rinses and repeats for about 2 hours until yall try to stop updating it. This is every single night.

0
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56 minutes ago
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thepcwiz101Learner
asked in Other Devices

Feature Request: Home Internet Gateway sms management

I get several sms messages from short codes on my arcadian gateway and i keep getting messages as if i signed up for sms alerts but i never did. My guess is the previous owner of the phone number assigned to me forgot or was unable to get rid of sms alerts from whatever website they used but i would love to be able to reply to texts on the gateway and opt out of them by going to 192.168.12.1 on my pc.

1
J
4 hours ago
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Kurl71Novice
asked in Other Devices

Timex Family Connect Watch issues - display and ring

About 3 months into wearing this watch, all calls go directly into voicemail and won’t ring through and then the display went completely black. I am wondering if anyone has found a solution other than replacement for either of these issues? If not, this is a total lemon. 

0
K
1 day ago
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YarngirlFirst activity
asked in Other Devices

Promo Code for Blink Security Camera

Signed up yesterday for 5G home internet. How long until I receive the promo code to get the Blink Security Camera for free via Amazon?

0
Y
3 days ago
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PetePPFirst activity
asked in Other Devices

Privacy Warning

I am recently receiving “privacy warning” and “no Internet connection”, on my tablets. I can temporarily resolve this by “forgetting the network”, but it happens several times a day,. The Wi-Fi on the phone is fine, just the tablets are giving me issue.  Please advise. Thanks.

0
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5 days ago
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northeast2000Novice
asked in Other Devices

Connecting Brother HL2270DW to T-MOBILE home internet

How do you connect Brother HL2270DW to T-MOBILE home internet?

1
N
5 days ago
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rossgordniaFirst activity
asked in Other Devices

SMS on MY PC

I am a Tmobile user and would ;like ro beable to receive and send messages on my Windows PC deskop ?Has anyone have any experience with that ?-Ross 

6
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Community Manager
6 days ago
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muramasaFirst activity
asked in Other Devices

Regarding the wireless router I am currently contracted with.

We are currently under contract for a wireless router.Our house is a two story building and we currently have the router on the second floor.I have just purchased a TV and when I connect it to the router, the connection speed is slow.If I put the Wi-Fi router on the first floor as well, will that clear up the problem?How much does it cost to rent another one?Please advise me if there is any other way to solve this problem.

3
B
8 days ago
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nclandroverFirst activity
asked in Other Devices

smart plugs and switches compatible with 5G Gateway

Looking to purchase smart plugs and smart wall switches that will work with the 5G gateway.  Anyone found any that actually work with 5G wifi??  Tried Broadlink, but apparently does not recognize the T-Mobile 5G frequency.  Help please!

4
S
10 days ago
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ShivasIronsRookie
asked in Other Devices

Unable to connect Chamberlain garage door opener via 5g internet

Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet.  After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port.  Neither vendor is being responsive with a solution.  

57
T
11 days ago
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nkossFirst activity
asked in Other Devices

email monthly bill

I am on auto pay, but I used to receive a notification email about 2 weeks before the due date. For some reason, these emails have stopped and I can’t figure out why or how to turn them back on. Any help?

2
N
12 days ago
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DRDivelyFirst activity
asked in Other Devices

Bring a Jitterbug Flip Phone to T-Mobile?

Is it possible to bring a Jitterbug flip phone to T-Mobile?  I am unable to find an IMEI number on the phone.  Online search says Jitterbug phones are not locked and therefore can be brought to T-Mobile.

2
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Community Manager
14 days ago
C
CroberFirst activity
asked in Other Devices

Friday harbor wa HOTSPOT keeps turning off

Friday harbor wa HOTSPOT keeps turning off. It was fine two weeks ago

0
C
15 days ago
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wahm2004First activity
asked in Other Devices

503 Error code

For an entire week, every time I try to log into “My account, I’m getting this page: https://www.t-mobile.com/errorpage?code=503. It will not let me login, just comes up the message below. When I click “contact us” it takes me to the page where it has a phone # to call, but then if I click the “bill & pay” tab, they are gladly charging my card on file the payment. If I click on “account” it will take me to a run down of all my lines/services but when I click on the “usage” tab, I’m again getting the same message below. Again, I’ve tried every day to get into the “usage” part or heck even “my account” to no avail. I’ve tried from my desktop, laptop, cell phone, nothing. I’ve tried different browsers, cleaning my cache, history, etc., again nothing. Anyone else??Sorry, something went wrong.We’re working on it. In the meantime, please try again. If you’re still having trouble, please call us at 844-839-5057. contact-us

0
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21 days ago
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magenta2080023First activity
asked in Other Devices

Where did online chat go? I'm unable to call or be called, which is the only option ever available.

I'm finding it impossible to get help from T-mobile. Where is online chat? Every contact option available is useless in my current situation. ER05 invalid sim card has completely disabled the calling and message functionality of my phone, and with the T-mobile app requiring data connection instead of wifi, I'm a sitting duck here without support. Online chat is supposed to be the solution to the problem of not being able to call support. I'm unable to visit a physical store, so I'm essentially paying for a useless device. Is there simply no other option for support for your phone than to actually use it's data connection? If so, that is just stupid.

17
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Pillar
21 days ago
D
DAVEHALL14
asked in Other Devices

Google Digits Importing Contacts Missing Records

I am trying to use the Google Digits app on my laptop.  I registered my phone number and tried a few test text messages, and everything seemed fine.  Then, I imported all of my Google Contacts into the Google Digits app.  However, it is missing many records.  I have 249 records in my Google Contacts, and only 152 in my Digits Contacts.  I looked at all the missing records in my Google Contacts, and I don’t see anything distinguishing them from the records that were imported successfully.  I tried deleting them all and logging out, and starting over, several times.  It is the same result every time.  Maybe a bug in Google Digits?  Is this a new app?  It seems like it.  It is VERY slow to load even text messages.  Please let me know what you think.  Thank you.

1
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23 days ago
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JZMatrixFirst activity
asked in Other Devices

T-Mobile 5G Hotspot keeps resetting hotspot settings

I have a T-Mobile 5G Hotspot in my car and at least weekly the hotspot settings (SSID settings) are changed (reverted to what seems like factory defaults).   I have a SSID configured for both the 2.4 and 5Ghz radios, with custom names.  However, during this ‘revert’ the 2.4Ghz radio is disabled and the 5Ghz SSSID reverts to factory default name and password.  The admin password doesn’t change and is still the one it’s set to, so it doesn’t seem like the entire unit is reverting it’s configuration, only the SSID settings.  

0
J
28 days ago
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KKreaFirst activity
asked in Other Devices

Very frustrating

Very frustrating dealing with customer service…….my family and I were with Sprint 20 years, and now with T Mobil since buy out…..simple request to T Mobil...that all of my 7 lines (kids and spouse) be accessible on one account….one log in…..since I am the primary……. however, it sems too complicated for T Mobil associates….Asking the community….any ideas to avoid 7 different log ins any time that I want to check the bill, etc…... 

1
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Pillar
29 days ago
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LakronkFirst activity
asked in Other Devices

Old Timer Question

My old iPhone is about done, so all I really do is talk/sms. Can I put my sim card into an unlocked Nokia 2780 4G and use for talk/text?

1
gramps28
Pillar
1 month ago
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parmoFirst activity
asked in Other Devices

wifi connection

have a new hd10 fire tablet, trying to connect to tmobile gateway wifi and can’t do it. Can anyone help? Thanks !

2
G
1 month ago
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RHinPNWFirst activity
asked in Other Devices

Verifying devices connected to the T-Mobile Internet Gateway

Is there no way to view details about the individual wireless devices connected to the Gateway?

6
M
1 month ago
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magenta6809072First activity
asked in Other Devices

connecting car in garage

How do I connect my car to download vehicle software uploads? It finds the network but does not accept my password. 

0
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1 month ago
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mr_l84Speaker
asked in Other Devices

How do I unlock my ZTE Cymbal Z320?

I got a friend who’s phone died and he sent it off to be repaired. It looks like it’s going to be a while before he gets it back. I told him he could borrow my flip phone, but he has another carrier and the phone needs to be unlocked. How do I do that? Any suggestions? It’s a:ZTE Cymbal Z-320.

1
gramps28
Pillar
1 month ago
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RixchtFirst activity
asked in Other Devices

home internet device

i have T Movile home internet and i did a web using 192. etc and it is giving me a limited viewing and option compare on the smartphone on my pc and is there a way to get in the router and check and settings and devices connected.

0
R
1 month ago
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disilveFirst activity
asked in Other Devices

inactive devices live on ....

I returned the jetpack device yet i still see it on my account. being deaf CALLINHG is NOT an option.  TMobile needs a way for deaf to get help! the chat on your site is sales.

1
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Pillar
1 month ago
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