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T-Mobile 5G Gateway device

  • 8 March 2024
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Hi,

I just received today the 5G Gateway from T-Mobile.

Going through the setup screen in front of the device, a strange message appeared saying that my Chime account had been updated to phone number 619-974-4254 (which I do not have on my account). And asked me to contact 844-244-6363 if I did NOT request this change. Which I didn’t. I don’t have a Chime account. I did not even know what Chime was!

So, I called the 844 number, and it had nothing to do with T-Mobile. After searching online, it appears to be a bank.

Then I called T-Mobile, their personnel, even 5G Gateway specialists, did not know what his was about. which is worrying. I unplugged the device, and I am returning it. 

Next, I will be checking my credit report. I just hope T-Mobile did not open a Chime account on my behalf when I signed up for this device. 

T-Mobile 5G Gateway strange message

 

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Best answer by nc1037 8 March 2024, 04:37

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The gateway’s phone number probably used to belong to someone with a chime account.  I think you can safely ignore it.  You might get other messages intended for the former number holder.  

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The gateway’s phone number probably used to belong to someone with a chime account.  I think you can safely ignore it.  You might get other messages intended for the former number holder.  

This makes perfect sense, I did see a phone number for this device on my account. Thanks! I will plug it back and send a text message to it. 

So this is nothing more than a very powerful hotspot! similar to my current phone, but with extra cookie. 

I had my doubts that this will work, I explained to the sales rep, and even to technicians over the phone that I have a T-Mobile Cell Spot inside my home, plugged in to my current Internet Provider. Without the home cell spot I get no T-Mobile signal. But they insist that my address is whitelisted for this service. 

I doubt that the 5G Gateway will get signal. But maybe there is something I don’t know regarding the base station. 

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