How do i cancel my old prepaid sim card

  • 19 August 2023
  • 2 replies


So i bought a new phone and a new Telekom sim card but i still have my old prepaid sim card that i want to cancel /deactivate .i dont your it anymore but i still have to pay for it.Is there any way to transfer the prepaidment to my new sim card .Or just simply cancel my old sim card so i dont have to pay for it

2 replies

Userlevel 7
Badge +14

Once funds run out in a prepaid account it will automatically cancel the account after 60 days

Userlevel 7
Badge +15

This forum is for T-Mobile USA, not T-Mobile EU.  If you had the SIM setup on an auto refill.  You can login to your priepaid account to disable that or visit your local T-Mobile store over there and have them deactivate the auto refill for you.