Plans and Service

New or retired plans and the features that come with them

  • 112 Discussions
  • 327 Replies

112 Discussions

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dforman79First activity
asked in Plans and Service

First Responder Plan

Are police/fire dispatchers eligible for the first responder plan? I haven’t been able to get a definitive answer. Dispatchers are specifically listed in the connecting heroes plan.

4
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5 days ago
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marlinFirst activity
asked in Plans and Service

4 weeks tourist plan

Does T-Mobile US still offer a 4 week tourist plan or is there something similar?

1
syaoran
Pillar
7 days ago
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Traveler2020First activity
asked in Plans and Service

Have I been scammedon the $830 promotional credit?

Can anyone explain to me how the $830 trade in credit works when you upgrade your plan to the new 5G?  Surprisingly, T Mobile can not and I still don’t know what they gave me for my trade in value but it wasn’t $830.  The man in the store broke it down this way… pay taxes and fees on any phone, trade in eligible device, sign up for the New 5G rate plan and we deduct the $830 from your new phone choice.  You pay the difference for 24 months.  So for an iPhone 14 pro max with tax and activation paid up front, That leaves a $1099 for the phone minus 830 is 269.   That is roughly $11 month for 24 months for the phone.  So why is the monthly $20???

1
M
8 days ago
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RickochetFirst activity
asked in Plans and Service

Bait and switch pricing

I have a similar issue with switching to T-Mobile that they are not honoring. I was told by three separate T-Mobile care specialists I would receive not only reimbursement for balance of my equipment up to 800 per line and additionally $200 per line and I have four lines…..Now after I have switched they are saying its one or the other...That's  Bait and switch!! I would not have switched knowing this company operates this way!! This was a go 5g plus offer and I even questioned the offer above with my local store. They said they could not combine the two offers so I again verified with “Pedro” the customer care specialist and he said they cant but we can… I again asked if this was for sure that I would receive both promotion and he replied YES! As well as he gave me his 20 percent employee discount for as long as I stayed with T-Mobile!! Called in today and was talking with customer care specialist located in the Philippines and said they would not honor the 3  fellow customer care spec

1
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9 days ago
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asanchez1987First activity
asked in Plans and Service

T-Mobile US Pre-paid eSIM purchase via app error 505

I just attempted to purchase a prepaid eSIM via the official T-Mobile Prepaid eSIM US app, and after entering the mail address, selected plan, payment card information, I got the following error:  “There is an issue completing your order…..(error 505) (cart id ...)”Now I’m stuck and don’t know:Whether the payment really went through as I’m using a company card. Whether the eSIM plan has been properly installed on my device. Whether I’d be able to activate it once I land in the US (I’ve not travelled yet but wanted to purchase ahead of travel time and activate it upon arrival).Can you help me solve this situation?Thank you.

0
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19 days ago
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sten.vkmFirst activity
asked in Plans and Service

cancellation of prepaid esim not possible

Hello, I have been on a trip to the US and now came back to Germany. Unfortunately, cancelling my t-mobile US prepaid plan (60$ monthly) is made really really difficult, actually I am shocked cause I wonder how people who are not firm using the internet could find help. I also cannot change from autopay, I cannot find any contact email from t-mobile, but of course I dont want to make expensive phone calls to the US now just to get something cancelled that should be possible very easily.Can you please tell me what to do, as I really do not intend to pay another 60 dollars for absolutely nothing.  

0
S
20 days ago
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Sparty66First activity
asked in Plans and Service

Tmobile 2 yr contract

On t-mobile.com how do I find out if my 2 year contract is done?

1
gramps28
Pillar
21 days ago
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KhanFirst activity
asked in Plans and Service

how do i change plans online or through the app

Everytime I try to change my plan from my current one, all it says underneath the new plan is "contact us". Do I have to call just to change my plan now? 

4
tidbits
Pillar
21 days ago
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nolionFirst activity
asked in Plans and Service

Tourist from Europe - Reactivate prepaid card after a year of being inactive?

During my last visit in early 2022, we went straight to a T-Mobile store and bought a pre-paid SIM card to cover my mobile data use during the stay. They gave me a physical SIM and removed the PIN code requirement and that was it - it was ready to be used, however this turned out to be troublesome as I can’t seem to reactivate my prepaid card for my upcoming visit next month, as it requires SIM information I’m unable to provide. I still have the chip, but that’s about it..Is there anyway I can remotely activate my SIM card that I still have from my previous visit, or do I need to visit a T-Mobile store once more to purchase a new SIM card?Much appreciated! :) PS: I’m unable to call T-Mobile directly, so I’m a bit lost to be fair

2
gramps28
Pillar
23 days ago
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jiaoFirst activity
asked in Plans and Service

Can I have a limited time prepaid plan?

I am a foreigner. I will travel to US in September. I plan to buy a T-mobile prepaid sim card. I see all prepaid plans are monthly plans. Can I ask the store staff only open a month for me? Or it has to be an auto renew monthly plan and I can only cancel it myself at the end of the first month? Or can I suspend the number without any fee and re-activate the number when I travel back to US in the future?

6
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24 days ago
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jamjaminFirst activity
asked in Plans and Service

Google One upgrade from 500 GB to 2 TB not showin up

Hi. I upgraded my Google One add-on from 500 GB to 2 TB, and it still does not show up on my phone. It has been almost 30 days now. How long does it take?

2
tidbits
Pillar
27 days ago
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soaringpilot51Rookie
asked in Plans and Service

Landline Change to T-Mobile

I want to change my Verizon landline to a T-Mobile service.  I currently have a T-mobile cell phone service and 5G Internet.  Has anyone obtain a landline with T-Mobile and how/what did you do.I also want to retain my home phone number.Thanks

9
S
28 days ago
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Eric0MindenFirst activity
asked in Plans and Service

Please restore the plan I authorized

TMobile changed my Sprint legacy Unlimited data plan with 100 MB of hotspot on each of my two lines to about half that without my permission - I never agreed to that contract change. Please restore my legacy plan from Sprint now.

3
F
Pillar
1 month ago
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Samiam6821First activity
asked in Plans and Service

accidentally purchased top up card

I purchased two 100 dollar top up cards from dollar general and didn’t realize they were for prepaid. What are my options???

1
gramps28
Pillar
1 month ago
Z
Zhou
asked in Plans and Service

about Prepaid Card Availability and Coverage

We will travel to Hawai from Japan. Could anyone tell me if I can buy T-Mobile Prepaid SIM cards at the Honolulu International Airport? If so can the T-Mobile Prepaid SIM card also be used in San Francisco and Los Angeles.Thanks, 

4
Z
1 month ago
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Janicka50First activity
asked in Plans and Service

How do i cancel my old prepaid sim card

So i bought a new phone and a new Telekom sim card but i still have my old prepaid sim card that i want to cancel /deactivate .i dont your it anymore but i still have to pay for it.Is there any way to transfer the prepaidment to my new sim card .Or just simply cancel my old sim card so i dont have to pay for it

2
gramps28
Pillar
1 month ago
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dizozzaFirst activity
asked in Plans and Service

How do I receive a fax?

I call voice mail, it says I have a fax message, it requests a fax number, then says the service is not available.   

0
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1 month ago
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Hallettjb1First activity
asked in Plans and Service

Status of our debit cards?

We signed up for T-mobile service 3 months ago. How can I check the status of the debit cards that we were promised? 

0
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1 month ago
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thefamilyhistorianRookie
asked in Plans and Service

No Chat Available and Payment Arrangement Question

Boy oh boy has it been a ride since T-Mobile bought out Sprint. First, we used to have fabulous service in our home (in the middle of nowhere) but the minute everything switched from Sprint to T-Mobile our service tanked. We now have to go outside or sit in exactly the right place to have any service inside. I’ve asked about it multiple times and they swear nothing has changed but clearly it has. Anyone else having this issue? Second, where on earth is the chat option? This is definitely my preferred communication method but it seems to rarely be available. I’m not sure why since often questions regarding cell phone accounts are pressing and need an answer quickly but I hardly ever have the chat option pop up. And last but not least, whew. We were definitely unprepared for the drop in customer service since the changeover. We’ve had Sprint/T-Mobile since 2006 and were, in general, pretty happy. We always had great customer service with Sprint. But with T-Mobile? Nope. Long story short,

4
F
Pillar
1 month ago
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tountounRookie
asked in Plans and Service

esim activation from france

Hello we are going on a trip to the united states next month we want to order an unlimited prepay esim on your site but is it possible to activate it 1 day before departure from france.How does the activation of the esim work from a foreign country.Because it is more advantageous to take directly on your site than to take operator specialized in tourism which uses your networks but which charges much more for less service

5
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1 month ago
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CherylGLearner
asked in Plans and Service

Prepaid Autopay and Text Reminders/Alerts

Hello.  We are worried about why my son received a text today to refill his account, instead of a text that autopay was going to refill. He and I both have the same refill date. My text was: "Your T-Mobile AutoPay is scheduled to make a refill payment of $25 on 08/15/2023." His was : "T-Mobile: Reminder: Please refill your plan by 08/14 to ensure continued wireless service at t-mo.co/refill24 or call us at 611. Please disregard if you've already paid for next month's service." His autopay is set up and shows as enrolled. I asked t-force on Facebook, and they said they see it set up and believe it will still go through tomorrow. But they didn’t know why he received that text. We have been dealing with a ticket for months to resolve why he wasn’t receiving any texts at all about autopay, and I’m worried they did something that caused this. There is also an alert when he logs in saying "Your payment is due. Please add service to your account now for uninterrupted service." when i log into

0
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1 month ago
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wags57First activity
asked in Plans and Service

Can't buy prepaid sims or plan online?

Just got T-Mobile home internet and set up My T-Mobile account. Want to purchase prepaid sims for our unlocked iPhones but when I try to shop through my account it will only offer unlimited plans.  Don’t need 5G or unlimited data on our phones and their 6GB a month plan would work for us but I’m unable to buy it online...whats the deal with this?  

0
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1 month ago
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txcamdFirst activity
asked in Plans and Service

T-Mobile AAA Year on Us Promotion Code: Not Working for Me

Anyone know the secret to get the T-mobile AAA Year on Us” promotion (one year AAA membership free) to work?   I have Magenta 55+, so appear to be eligible for the offer.  I used the link provided https://promotions.t-mobile.com/thanks but clicking on it simply generated for me an error message “code invalid” (see below).  A call to the T-mobile number provided took me to their call center (Philippines) but the nice person there had no clue how to fix the problem, beyond texting me a link that when clicked generated the same error message. Frustrating!     

7
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1 month ago
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mobilingFirst activity
asked in Plans and Service

$250 Virtual Prepaid Mastercard

On 4/27/23 I went to https://promotions.t-mobile.com/ to redeem a $250 Virtual Prepaid Mastercard.A few hours ago I found Welcome to T-Mobile paper I saved and a link to 2 emails I received from T-Mobile.One shows a submission date of 5/6/23 and a tracking #other shows a tracking ID and a pin # dated 4/19/2023Days between 4/27/23 and today 08/09/2023 is fast approaching 4 months.Where is redemption?

0
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1 month ago
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Kahlons210First activity
posted in Plans and Service

misleading sales reps, please spot scamming customers

Sales representative gave me wrong information and made me switch from AT&T and now I am stuck with t-mobile for 2 years contact, the company that gave me wrong information to sign contract. I am so unhappy with t-mobile , how can such a big company have these sales people who are giving wrong information to the customers over the phones and giving all the misinformation so that consumers switch over with t-mobile. I feel like I got scammed by t-mobile and now I am stuck with them for 2 years. I will never buy t-mobile again in my life, very disappointed and unhappy. Please someone send me number to corporate, Member services or someone where I officially complain about this, so that it doesn’t happen to anybody else. Thanks 

0
K
1 month ago
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