Plans and Service
New or retired plans and the features that come with them
- 40 Discussions
- 177 Replies
T-Mobile prepaid card as a Non-U.S.-citizen
Hello,I have one question: I’m a German and I’m travelling to the United States in the summer. I want to buy a T-Mobile prepaid card but I’m not sure if I have to give any US-american contact numbers (like it is the case at AT&T and H2O).Is it possible for me to buy the SIM-card without giving any American information? Thank you for participating and helping me!Best regards
Loyal Customer For Years Treated with no care
Just got off the phone with a lady name Chris after asking her a breakdown with the new 5G plan. I wanted to make a comparison as the plan my boyfriend has with Verizon is so much cheaper. I advised her of my concern and asked her to price match it as it was only a $15 difference but instead she was willing for me to leave Tmobile and go with Verizon. No type of sympathy for being a loyal customer for years with T-Mobile. We are just another number to them and it’s absurd that we pay them so much and they don't take care of their customers. I did not want to go through the hassle of leaving tmobile but after that call and realizing that they do not care for us I will move on. What type of customer service is that! Learn to value your customer as if it wasn't for us your company would not be anything!
Activate eSim after purchasing a plan through the Prepaid eSim app
I will visit the US next week for 1 month as a tourist, I purchased the $60 monthly plan through the Prepaid eSim app on my iPhone 12 Pro, I completed the eSim purchase steps successfully, and when the app prompted me to activate the eSim I chose not to activate and dismissed that pop up screen, because I don’t want to start the plan now, I want to start it once I arrive in the US, I couldn’t find a way to start activating the eSim process again without having to call T-Mobile support number, which’s not possible for me, because international calls are too expensive (calling from Saudi Arabia) and I don’t have a different phone with a US number to call them once I arrive (tourists usually don’t have that choice).Is there a possible way to activate the eSim once I arrive in the US ?
Reactivate my canceled line
I live outside the US and travel there several times, but due to the pandemic, it has been a long time since I last visited."I forgot to refill my prepaid line today. Earlier, I received an email informing me that my line has been canceled. To reactivate it, I was instructed to visit the t-mobile.com website or call the 1-800 number. However, I couldn't find a solution on the website, and when I called, I was kept waiting on hold without any assistance. Should I persist and try again, or should I give up and buy another SIM card during my next visit?
New to US = No Credit History
Hi everyone,as the title implies, I am moving to the US in a month from France and I do not have yet a US credit history, nor a SSN yet. There are great deals on new phones but do required a credit history check. Is around here anyone working for T-Movile that could help me on this?Thanks in advance,Jeff
Will a prepaid walmart tmobile phone work by just putting in my existing tmo sim card in it?
My android moto phone is getting old and isn’t updating so I found a prepaid tmo samsung A13 at Walmart. Is this new phone “locked” into having to start a new prepaid plan or can I just simply put my existing postpaid sim card into it and turn it on and i’ll have my same service? Thanks!
How can I treat the event?
I received a personalized offer with a special discount for over 55s.The T Mobile branch told me it was for new customers only.What is this:-fraud- lack of staff training-mistake (I am a T mobile customer and the offer is addressed to me)- employee misconduct- the mediocrity of the companyOne of them is valid.
T-Mobile Prepaid eSim Plan
Hi, I wanted to sign up for a T-Mobile Prepaid eSim plan for my iPhone 13 via the app. This is for my upcoming trip to the US. I am in Singapore. However when it comes to the payment page, I do not see my country Singapore listed. Does it mean I am unable to buy this plan? I only have Visa/MasterCard issued by banks in Singapore
Starting date prepaid plan - eSIM app
Hi everyone,I’m looking to buy a prepaid plan via the eSim app for a six month stay in the US.I would like to purchase the plan ahead of time, so it activates on the arrival date and is ready to use when I land. As far as I can tell there is no way to set a starting date when purchasing the plan and it would be activated straight away. Is this the case or am I missing something? Other providers (like for example simly) provide the option to set an activation date. Otherwise I would have to deal with this upon arrival, when i have other things to do and need a working connection right away. Also i would like to know if there is a plan, which includes a flat for calls to Europe (Germany) or at least reduced international rates? As far as I can tell, there are only plans with flats for US calls only. Thanks for any help, best.
Primary number cancelled by T-Mobile
Primary phone number (prepaid) got cancelled by T-Mobile. No reason given. It still has fund, as far as I know, but since it is removed, there is no way I can check.Definitely not authorized by me, but unable to call T-Mobile since not in US at the moment.Can someone from T-Mobile help me out here ? At least let me know why it got cancelled.Thanks.
Porting Number Nightmare
I’ve been trying to port in a number into my tmobile prepaid account for over a month. Apparently there there is a glitch in T-Mobile’s system where my current number is stuck so it never even tries to initiate the port-in process. I’ve talked to support on the phone multiple times, I’ve been told it’s been escalated to engineering, and then that engineering is still working on it. Now I haven’t heard anything in over a week. Is there anyway to escalate this to someone who can actually fix the issue. This is getting beyond ridiculous.
Prepaid Plan: Whitelisted vs Data
Hello. I apologize if this question has already been asked and answered--I just couldn’t find a satisfactory answer through a quick search or when calling T-Mobile customer service.I just signed up for a $10 Connect prepaid plan with 1GB of data. On the usage details (under data), I see both categories called “whitelisted” and “data” under category for the service of internet access (a copy of the usage detail is attached).Can anyone give me an easy to understand explanation of why there is two categories of “whitelisted” and “data,” both of which really reduces the overall data anyway?One site (https://techshift.net/what-is-t-mobile-whitelist-and-regular-usage/) seems to indicate that “whitelisted” “doesn’t count towards a plan’s data bucket.” I’m not sure what that really means or if it is even accurate since there aren’t many similar explanations that I could find.Any assistance would be appreciated.
Not able to view Cellular Data usage (iPhone 13)
Hello, I have a prepaid T-Mobile Connect plan and I’m not able to view how much Data I’ve used on my iPhone 13...under Settings-→ Cellular Data there is supposed to be an option to view ‘This Billing Period’ and/or ‘Last Billing Period’ but those options are not there for meUnder Settings→ Cellular Data all I can see is ‘System Services’ which shows the various apps and how much data they use...I can view my Data usage if I log into my T-Mobile online account but I would like to be able to also view that on my phone
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