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Plans and Service

New or retired plans and the features that come with them

40 Discussions
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40 Discussions

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dippiFirst activity

asked in Plans and Service

T-Mobile prepaid card as a Non-U.S.-citizen

Hello,I have one question: I’m a German and I’m travelling to the United States in the summer. I want to buy a T-Mobile prepaid card but I’m not sure if I have to give any US-american contact numbers (like it is the case at AT&T and H2O).Is it possible for me to buy the SIM-card without giving any American information? Thank you for participating and helping me!Best regards

1 day ago

Irteza ShamsiHelper Level 1

asked in Plans and Service

Better Deals or Best Deals!

Does T Mobile have better deals or best deals for their phones and on their cell phone plans?

1 day ago

candy191First activity

posted in Plans and Service

Loyal Customer For Years Treated with no care

Just got off the phone with a lady name Chris after asking her a breakdown with the new 5G plan. I wanted to make a comparison as the plan my boyfriend has with Verizon is so much cheaper. I advised her of my concern and asked her to price match it as it was only a $15 difference but instead she was willing for me to leave Tmobile and go with Verizon. No type of sympathy for being a loyal customer for years with T-Mobile. We are just another number to them and it’s absurd that we pay them so much and they don't take care of their customers. I did not want to go through the hassle of leaving tmobile but after that call and realizing that they do not care for us I will move on. What type of customer service is that! Learn to value your customer as if it wasn't for us your company would not be anything!

4 days ago

forests_loverFirst activity

asked in Plans and Service

Activate eSim after purchasing a plan through the Prepaid eSim app

I will visit the US next week for 1 month as a tourist, I purchased the $60 monthly plan through the Prepaid eSim app on my iPhone 12 Pro, I completed the eSim purchase steps successfully, and when the app prompted me to activate the eSim I chose not to activate and dismissed that pop up screen, because I don’t want to start the plan now, I want to start it once I arrive in the US, I couldn’t find a way to start activating the eSim process again without having to call T-Mobile support number, which’s not possible for me, because international calls are too expensive (calling from Saudi Arabia) and I don’t have a different phone with a US number to call them once I arrive (tourists usually don’t have that choice).Is there a possible way to activate the eSim once I arrive in the US ?

4 days ago

mobiusiumFirst activity

asked in Plans and Service

Different plan under same account

Is it possible for an account to have different plans for each line under it? For example, an account of 4 people with 2 Go5G and 2 Essentials.

5 days ago

eduardofariasFirst activity

asked in Plans and Service

Reactivate my canceled line

I live outside the US and travel there several times, but due to the pandemic, it has been a long time since I last visited."I forgot to refill my prepaid line today. Earlier, I received an email informing me that my line has been canceled. To reactivate it, I was instructed to visit the t-mobile.com website or call the 1-800 number. However, I couldn't find a solution on the website, and when I called, I was kept waiting on hold without any assistance. Should I persist and try again, or should I give up and buy another SIM card during my next visit?

9 days ago

Jeff_MarseilleFirst activity

asked in Plans and Service

New to US = No Credit History

Hi everyone,as the title implies, I am moving to the US in a month from France and I do not have yet a US credit history, nor a SSN yet. There are great deals on new phones but do required a credit history check. Is around here anyone working for T-Movile that could help me on this?Thanks in advance,Jeff

12 days ago

HumbilFirst activity

posted in Plans and Service

Debit Card Pin Setup Phone #18663268689

18663268689

13 days ago

DarkOneeFirst activity

asked in Plans and Service

how to re store my service

I was recently incarcerated and due to that I wasn’t able to actively pay my bill/use my phone and I can no longer log into the app because my phone has been deactivated. Can I get my phone number back and return to my service?

17 days ago

PikefisherFirst activity

asked in Plans and Service

How to increase the data limit?

How do I change my plan to increase the "slow down" limit above the current 50G per month? All I see is an international add-iin,

22 days ago

captainronmLearner

asked in Plans and Service

Will a prepaid walmart tmobile phone work by just putting in my existing tmo sim card in it?

My android moto phone is getting old and isn’t updating so I found a prepaid tmo samsung A13 at Walmart. Is this new phone “locked” into having to start a new prepaid plan or can I just simply put my existing postpaid sim card into it and turn it on and i’ll have my same service? Thanks!

22 days ago

Irteza ShamsiHelper Level 1

asked in Plans and Service

T Mobile Magenta cell phone plans or rate plans!

Is T Mobile retiring Magenta cell phone plans or rate plans? Why is T Mobile retiring Magenta cell phone plans or rate plans?

23 days ago

Seungsu HaFirst activity

asked in Plans and Service

pre-paid purchase error

I purchased pre-paid e-sim in the app, my credit card is approved but finally 505 error appeared and didn’t work. Is there any option I can refund about this error?

23 days ago

Jerry22022First activity

asked in Plans and Service

How can I treat the event?

I received a personalized offer with a special discount for over 55s.The T Mobile branch told me it was for new customers only.What is this:-fraud- lack of staff training-mistake (I am a T mobile customer and the offer is addressed to me)- employee misconduct- the mediocrity of the companyOne of them is valid.

24 days ago

naiaFirst activity

posted in Plans and Service

int

internet

25 days ago

DanialYZFirst activity

asked in Plans and Service

nhowRookie

asked in Plans and Service

How to activate a 14 day prepaid sim

I bought a 14 day prepaid sim for my unlocked android phone to use in the US next month. How far in advance can I activate and how to do this? I live in the UK. Thanks for your help.

7 months ago

tony_nycFirst activity

asked in Plans and Service

Porting Number Nightmare

I’ve been trying to port in a number into my tmobile prepaid account for over a month. Apparently there there is a glitch in T-Mobile’s system where my current number is stuck so it never even tries to initiate the port-in process. I’ve talked to support on the phone multiple times, I’ve been told it’s been escalated to engineering, and then that engineering is still working on it. Now I haven’t heard anything in over a week. Is there anyway to escalate this to someone who can actually fix the issue. This is getting beyond ridiculous.

7 months ago

fatherluRookie

asked in Plans and Service

Prepaid Plan: Whitelisted vs Data

Hello. I apologize if this question has already been asked and answered--I just couldn’t find a satisfactory answer through a quick search or when calling T-Mobile customer service.I just signed up for a $10 Connect prepaid plan with 1GB of data. On the usage details (under data), I see both categories called “whitelisted” and “data” under category for the service of internet access (a copy of the usage detail is attached).Can anyone give me an easy to understand explanation of why there is two categories of “whitelisted” and “data,” both of which really reduces the overall data anyway?One site (https://techshift.net/what-is-t-mobile-whitelist-and-regular-usage/) seems to indicate that “whitelisted” “doesn’t count towards a plan’s data bucket.” I’m not sure what that really means or if it is even accurate since there aren’t many similar explanations that I could find.Any assistance would be appreciated.

8 months ago

ArseniFirst activity

asked in Plans and Service

Reactivate my old number

Hello,I have an T-Mobile prepaid number which I used it 2 years ago.And now I want to reactivate that number again.Is it possible? And if yes, what should I do?

9 months ago

nhowRookie

asked in Plans and Service

Activating prepaid sim

Just got a 15 day prepaid Sim. We will be in the US in November. How far in advance can I activate the Sim to start in mid November?

9 months ago

SK22First activity

asked in Plans and Service

Not able to view Cellular Data usage (iPhone 13)

Hello, I have a prepaid T-Mobile Connect plan and I’m not able to view how much Data I’ve used on my iPhone 13...under Settings-→ Cellular Data there is supposed to be an option to view ‘This Billing Period’ and/or ‘Last Billing Period’ but those options are not there for meUnder Settings→ Cellular Data all I can see is ‘System Services’ which shows the various apps and how much data they use...I can view my Data usage if I log into my T-Mobile online account but I would like to be able to also view that on my phone

10 months ago

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