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Reactivate my canceled line

  • 26 May 2023
  • 6 replies
  • 1546 views
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I live outside the US and travel there several times, but due to the pandemic, it has been a long time since I last visited.

"I forgot to refill my prepaid line today. Earlier, I received an email informing me that my line has been canceled. To reactivate it, I was instructed to visit the t-mobile.com website or call the 1-800 number. However, I couldn't find a solution on the website, and when I called, I was kept waiting on hold without any assistance. Should I persist and try again, or should I give up and buy another SIM card during my next visit?

 

 

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Best answer by fireguy_6364 26 May 2023, 22:29

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6 replies

syaoran
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Userlevel 7
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If your prepaid line has been inactive for more than 60 days, the number has more than likely been placed in the pool of available numbers to be assigned to another customer.  Unfortunately, the wait times for Customer Care can be lengthy.  Can you still sign in to your account online?  If so, you should be able to reload it from there or try *211 from your prepaid device to see if it allows you to add funds and reactivate your number.

Syaoran - I am not a T-Mobile Employee but I could use a new job!
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Unfortunately, when I try to log in, they attempt to send me a text message to validate my account.

I felt hopeless when I tried to request a refund as a guest, but I couldn't proceed.

F
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Userlevel 7
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you might be able to contact TMO through Facebook or Twitter and see if they can assist.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
gramps28
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Userlevel 7
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Unfortunately, when I try to log in, they attempt to send me a text message to validate my account.

I felt hopeless when I tried to request a refund as a guest, but I couldn't proceed.

What type of refund since prepaid plans are nonrefundable.

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What type of refund since prepaid plans are nonrefundable.

I'm sorry, I mean “refill”, not “refund”

gramps28
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Userlevel 7
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The easiest way to find out if the number is available is to call it. If someone answers it or there's a voicemail greeting the phone number has a new user.

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