On 09/15/2023 i called tmobile representative and talked to the guy. He helped me out to trade in the phone and add another line . He told me this line is free for lifetime. 3 lines total should be $70 with auto pay that he promised to me but when i check that line is not free . And I called tmobile customer service talked to them 5 or 6 already, they told me they corrected it already and don’t worry it no more. But now I check back the still haven’t fix it. Then i called Joshua from CEO and explained everything to him . He told me to wait 24 to 48 hr to investigate. And then he called me back for couple time but I can’t pick up my phone . He leaves a message that he said on that day didn’t have any promotion for free line. That’s not right because on that day asked the guy helped me out 3 times and he told that line is free for lifetime and he promised too. im so upset and mad i call him back but he didn’t pick up the phone. Im so headache about this problem.
Best answer by syaoran
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