Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 95 Discussions
  • 545 Replies

95 Discussions

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buzz0x0000First activity
asked in Plans and Services

Does plan change if I upgrade phones?

We have Apple iPhones - 6s and 6s Plus. We are planning on upgrading to 14 Pro and 14 Pro Max. Will this change the pricing of our current plan? If so, how. We pay $125.00 per month for unlimited data/text/talk, and $10.00 per month per line.

2
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1 hour ago
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Ben_from_MaineFirst activity
asked in Plans and Services

How do you get ID without a T-Mobile phone number (for Home Internet)

I just signed up for Home Internet but can’t get an ID to open an account because I don’t have a T-Mobile phone number. Anyone solved that problem?

20
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2 hours ago
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mrobrianRookie
asked in Plans and Services

A LOT of T-Mobile ID issues as a Home Internet customer

I’ve been dealing with this for several hours now, so forgive the rant…It seems that T-Mobile has no concept of Home Internet users not having a T-Mobile phone. I don’t know why that is so hard to understand. However, if you only have Home Internet, and not phone, it’s IMPOSSIBLE to get a working T-Mobile ID. The form to create one will tell you your email is wrong when it’s not. In the forums I found a message saying to just create a forum account then link your phone number, so I tried that and when I log in it won’t let me do anything without linking my phone number, but entering my phone number gives me a Service Unavailable error.So, I used the online support chat to try to get this resolved. The first person was completely clueless and told me I had to call customer service. Not sure what the point of the online chat is if they’re just going to tell you to call. So then I call, sit on hold for a VERY long time, and then hung up. For some reason, when you call the Home Internet su

21
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18 hours ago
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Darrien wigginsFirst activity
asked in Plans and Services

recovering deleted messages

How can I recover my messages

1
syaoran
Pillar
2 days ago
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AF2023First activity
asked in Plans and Services

Netflix/T Mobile/Magenta Plan Issues

Hello,In early 2023 I got the T Mobile Magenta Max plan, which had the option of either free Netflix (basic plan I guess) OR upgraded Netflix for $7 added to one’s T Mobile bill. In Feb of 2023, I spent time on the phone with an Agent doing other things for this plan (added a line, did the Apple TV thing, etc.). I wanted to upgrade my Netflix (as I’ve been a Netflix customer for 10 years or so) - so I did everything the Agent told me to do (which was something like log in to Netflix, put in some code, etc.). Now I have the upgraded Netflix, T-Mobile charging me an extra $7 on my bill, AND Netflix charging me my original $20.95 a month. Has anyone else experienced this? Netflix refuses to refund me, because apparently, instead of upgrading my account, I created a second account (thanks T Mobile Customer Service Agent!)Also, does anyone have a really good direct line to a helpful Netflix Customer Service department (I know that the person I chatted with isn’t the actual Manager - there h

0
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3 days ago
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litewavveHelper Level 2
posted in Plans and Services

Time to say good-bye to T-Mobile Internet

After 5 months of subscription, I have no option but to say good-bye to T-Mobile Internet. I have substantial investments in the service, both in time and money with high hope that it would work for me. I bought a Waveform 4x4 antenna that gave me a pretty solid performance until 3 weeks ago when things started to fall apart.It began with speed reduction. I used to get 150mbps up and 25mbps down but it was reduced to 50% or less.  If it had been just slower, I would have tried to do something more, such as moving the antenna to get better reception or just lived with it.  But it also started to have random disconnects, particularly during the day.  I downloaded a network monitoring tool to see how bad the situation is.  Yesterday afternoon between 3-4pm, it has 5 disconnects, lasting from 30 seconds to 5 minutes.  I am using a VPN to log into my comany’s network to do work. Any interruption of the network, no matter how short the inverval is will result in a reset of the connection. Th

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6 days ago
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magenta9615439First activity
asked in Plans and Services

Has anyone else been scammed by T-mobile?

When I signed up for T-Mobile internet last year, probably 6 months ago, I was promised 2 promos--a one year free subscription to Paramount Plus and a virtual credit card of $100.  To date, May 29, I have received none of these.  I thought it was too good to be true and it was.  This is a pretty poor way to treat a customer.  Not to mention that the service is spotty and inconsistent at best.  T-Mobile looks a lot like Xfinity. Unfortunately T-Mobil and Xfinity are the only two providers in town.  So, when you think T-Mobile think SCAMMERS!

2
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7 days ago
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quanrevRookie
posted in Plans and Services

Customer service and network issues are getting worse and worse...

I’ve been on the phone for close to FIVE hours now trying to resolve my watch issue. I am no longer able to call or text for whatever reason and I know it’s not the watch as I’ve got an Identical back up, both of which have worked in the recent past. I’ve talked to multiple overseas supervisors, and tech support personnel, and still not working. They tell you they’ll call you back, too, but not all the time, so I’m left having to call yet again and wait on hold yet another HOUR just to start all over again. It used to be the case I could get domestic support that was quite good at resolving these issues, but apparently, that’s no longer the case. I don’t know what other carriers are like, but after having been with T Mobile for ten years now, I’m seriously considering taking my eight lines elsewhere. 

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8 days ago
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gfcFirst activity
asked in Plans and Services

Home Internet Seasonal Suspension & Security Camera

Hi there. Couple questions about T-Mobile home internet: (1) When I put the home internet on seasonal suspension (for about 2 months), could I still access the wi-fi security camera in my house? (2) My billing cycle is 5/29 to 6/28. If I start the suspension on 6/10, would I still pay the full price of $45 for this billing cycle (i.e., no proration for the $10/month suspension rate)? Thanks.

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10 days ago
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shuaaalonFirst activity
posted in Plans and Services

PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of

After going through several useless support specialists none were able to help me. However, the after seeing a suggestion from another user to capitalize he first letter of your email address worked. There is a major bug in their system that is not registering emails when the first letter is lowercase. Use this link to set up your ID, make sure its the sign up page that asks for the phone number associated with the account - the home internet sign up page will not work at all. https://account.t-mobile.com/signin/v2/enterPhoneNumber?redirect_uri=https:%2F%2Fwww.t-mobile.com%2Fsignin&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines%20token%20openid%20vault%20role%20consent&client_id=MYTMO&access_type=ONLINE&response_type=code&approval_prompt=auto&prompt=select_account&state=eyJpbnRlbnQiOiJMb2dpbiIsImJvb2ttYXJrVXJsIjoiaHR0cHM6Ly93d3cudC1tb2JpbGUuY29tL2FjY291bnQvZGFzaGJvYXJkIn0&loginId=&fp_clien

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14 days ago
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T-BassFirst activity
posted in Plans and Services

What happened to 360 protection?

I’ve been using 360 protection since it came out, replaced many damaged phones, 100 dollars, new one in mail.  I’ve just upgraded to a Samsung S23 Ultra, which by the way has the cheapest glass, no wonder they did free upgrades.  The screen cracked in my pocket, and T-Mobile wants me to go to a store, that’s an hour away, in a bad neighborhood.  Now I’m forced to break the phone in pieces so I can do a claim on the whole phone, still will come out cheaper than traveling over an hour, using up a half day, getting robbed, commuting costs, etc. Are T-Mobile Reps not good enough to replace glass? T-Mobile only has 3 locations in a city of more than 7 million people? Plus, those replacement glass they put on in the stores are even 1000 times cheaper than factory, you can tell every single time, and how it cracks again. Now where’s my hammer so I can get this claim done quickest way. Thank you for listening to my rant. 

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gramps28
Pillar
17 days ago
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fp20145First activity
asked in Plans and Services

When will 5G home internet be available in Santa Clara?

I am dying to get off comcast, when can Santa Clara, CA 95050 hope to see service availability? I see it’s in Sunnyvale now which isn’t too far! Wondering how I might influence T-Mobile to expand in our area, it’s a desert of choice here :( 

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19 days ago
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dmfuller5First activity
posted in Plans and Services

T-mobile bricked my home internet gateway, then UPS lost the return, now T-mobile is charging me $236 for it

I was one of the 34,000 Tmobile home internet customers who had their Gateways bricked by an over the air update.  I did nothing to bring this upon myself, 100% T-mobile’s fault. I followed T-mobile’s instructions.  I was without home internet for several days and when the replacement gateway arrived, I packed it up and used the label they sent me to send it back.  I have a UPS shipping receipt that proves I shipped the gateway back. UPS appears to have lost the return and now I’ve been charged $236 by T-mobile. This is incredibly frustrating.  I called customer support and spent a lot of time arguing with someone who claimed I wasn’t being charged even though I can clearly see on my account where I have been charged.  Was basically given a run around and assured the charge would not go through.  Of course a few days later it did. It adds insult to injury when this entire problem is 100% T-mobile’s fault and I followed their directions exactly.   The audacity of them to charge me $236

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24 days ago
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CancelasapFirst activity
posted in Plans and Services

Tmobile Sales Rep Accessories SCAM

Tmobile Sales rep on the phone scammed me and added extra accessories to my account without my knowledge and now Tmobile is forcing me to keep these products that I did not ask for!!! I've called Tmobile several times to complain about this without a resolution. I will seek legal action if this is not taken care of. Now I'm finding out this is a common practice at Tmobile where these reps add extra accessories for commission. Tmobile is supporting this scam too by not doing anything about it!!! I'm reporting this to the BBB.

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24 days ago
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Spooky cookieFirst activity
asked in Plans and Services

upgrade

If I change to go plus, can I also upgrade my phone also at same time 

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gramps28
Pillar
25 days ago
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GAMountaingirlFirst activity
asked in Plans and Services

Support chat call-back

I went thru an entire order for t-mobile on the computer and had to pause since it required getting all the numbers off our phones, etc.  The entire script was emailed to me and we set up a phone call, but she hasn’t called back.  How to pick that up and move forward with it?

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26 days ago
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timurceFirst activity
asked in Plans and Services

Is it worth switching from retired “one” plan?

I’m with t-mobile since 2013 and during the years being adding lines to my account with various promotions. Currently I have 8 lines paying $210 total with autopay and I’m still on retired plan “one”.Is there a real benefit switching to a new t-mobile plan Go5G or it’s essentially the same?If I switch, will I keep my price with all my promos?also for 100GB premium data that comes with Go5G plan, is it per line or it’s per account for all lines? Thanks

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gramps28
Pillar
28 days ago
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momma3First activity
asked in Plans and Services

switch to att?

I was offered a great deal to switch over to ATT -- called T mobile hoping for a match but got nowhere.  Is T Mobile ok with losing customers ( been loyal for 10 years)?  Anyone wish they stayed with att?

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Pillar
29 days ago
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cpeersHelper Level 1
asked in Plans and Services

USA prepaid e-SIM. Can you add Canada/Mexico option? Where do you do that?

Looking into using a T-mobile e-SIM again for a trip to USA. This time I’ll also be visiting Canada for a little while. I see that it is possible to get a prepaid SIM with an added Canada/Mexico plan, but is this available for e-SIMs? I did not see it as an option in the eSIM app. Is there a way to add it pre or post purchase? If so, where is that done?

3
syaoran
Pillar
1 month ago
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mpittierFirst activity
asked in Plans and Services

How long before I loose my prepaid number

If I have a prepaid number, how long can it be inactive before I loose it?

1
syaoran
Pillar
1 month ago
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intelFirst activity
posted in Plans and Services

Home internet service IPv6 traffic is all filtered even when using a Netgear LTE router. No port forwarding. Plz fix!

My background is in IT / networking and I started using Tmo Home Internet for the past 2 weeks. The router being shipped today to customers is missing very important features for power users - it actually broke my ability to remotely access my home via direct-connection using public IPv6 and IPv4 that I used on comcast. Contacting support for help is pretty much useless, although I have raised a few tickets regarding the major issues affecting me since switching ISPs, namely:Unable to ping my IPv6 WAN address given by T-mobile (to remotely monitor my internet connection) Unable to remotely access my home via my VPN server which listens to connections on the WAN IPv6 address (again, T-mobile is filtering ALL my incoming traffic - comcast, att fiber, other major players in the market don’t do this filtering to endpoints except for spam port 25) Connecting to a VPN server hosted on the internet is unreliable and unstable. T-mobile does not offer IPv6 Prefix Delegation (comcast has it, att

56
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1 month ago
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eeeyowFirst activity
asked in Plans and Services

Inseego FW2000e activation - how?

Hi - I have been going round in circles with various TMobile online and instore reps for the past few days over something that I thought would be simple. I own an Inseego FW2000e. It is currently SIM-less. I had one TMobile rep confirm, via its IMEI, that it is eligible for TMobile activation. I would like to use it as my TMobile 5G home internet gateway. Is this something TMobile can and will do.? If it is possible, who in Tmobile should I be contacting and what should I be asking for.So far I’ve been sold a number of things that have not come close to solving this.  Thanks for any pointers.-mick

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1 month ago
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magenta9717501Rookie
asked in Plans and Services

Home internet down….again….and again….

My infamous Tmobile Home Internet service is down…AGAIN!Anyone considering Tmobile for Home Internet should inly get it based on price.  It is not reliable.  Only get it if you don’t mind regular and consistent service drops.  2 - 3 times per week.  It is not slow.  It just stips transmitting data to the towers despite a strong signal. And don’t bother with customer service.  They are nice and polite, but the only solution is to reboot your gateway and cross your fingers. Again, if you are looking for semi-reliable but cheap price, go Tmobile.  If you want reliability, go with another provider.

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1 month ago
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CommitteesouthFirst activity
posted in Plans and Services

Forced to Change Plan

Hello

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tidbits
Pillar
1 month ago
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jimkimdoddsfamily@gmail.comFirst activity
asked in Plans and Services

T-Mobile internet app change device name

I'd like to be able to change the device names for my T-Mobile internet. Is there instructions on how to do that so that all the device names are not unknown? I have no idea whose phone is who's and who's laptop is who's. Please help. 

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1 month ago
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