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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

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92 Discussions

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magenta9615439First activity

asked in Plans and Services

Has anyone else been scammed by T-mobile?

When I signed up for T-Mobile internet last year, probably 6 months ago, I was promised 2 promos--a one year free subscription to Paramount Plus and a virtual credit card of $100. To date, May 29, I have received none of these. I thought it was too good to be true and it was. This is a pretty poor way to treat a customer. Not to mention that the service is spotty and inconsistent at best. T-Mobile looks a lot like Xfinity. Unfortunately T-Mobil and Xfinity are the only two providers in town. So, when you think T-Mobile think SCAMMERS!

9 hours ago

Ben_from_MaineFirst activity

asked in Plans and Services

How do you get ID without a T-Mobile phone number (for Home Internet)

I just signed up for Home Internet but can’t get an ID to open an account because I don’t have a T-Mobile phone number. Anyone solved that problem?

10 hours ago

litewavveHelper Level 2

posted in Plans and Services

Time to say good-bye to T-Mobile Internet

After 5 months of subscription, I have no option but to say good-bye to T-Mobile Internet. I have substantial investments in the service, both in time and money with high hope that it would work for me. I bought a Waveform 4x4 antenna that gave me a pretty solid performance until 3 weeks ago when things started to fall apart.It began with speed reduction. I used to get 150mbps up and 25mbps down but it was reduced to 50% or less. If it had been just slower, I would have tried to do something more, such as moving the antenna to get better reception or just lived with it. But it also started to have random disconnects, particularly during the day. I downloaded a network monitoring tool to see how bad the situation is. Yesterday afternoon between 3-4pm, it has 5 disconnects, lasting from 30 seconds to 5 minutes. I am using a VPN to log into my comany’s network to do work. Any interruption of the network, no matter how short the inverval is will result in a reset of the connection. Th

3 days ago

quanrevRookie

posted in Plans and Services

Customer service and network issues are getting worse and worse...

I’ve been on the phone for close to FIVE hours now trying to resolve my watch issue. I am no longer able to call or text for whatever reason and I know it’s not the watch as I’ve got an Identical back up, both of which have worked in the recent past. I’ve talked to multiple overseas supervisors, and tech support personnel, and still not working. They tell you they’ll call you back, too, but not all the time, so I’m left having to call yet again and wait on hold yet another HOUR just to start all over again. It used to be the case I could get domestic support that was quite good at resolving these issues, but apparently, that’s no longer the case. I don’t know what other carriers are like, but after having been with T Mobile for ten years now, I’m seriously considering taking my eight lines elsewhere.

5 days ago

gfcFirst activity

asked in Plans and Services

Home Internet Seasonal Suspension & Security Camera

Hi there. Couple questions about T-Mobile home internet: (1) When I put the home internet on seasonal suspension (for about 2 months), could I still access the wi-fi security camera in my house? (2) My billing cycle is 5/29 to 6/28. If I start the suspension on 6/10, would I still pay the full price of $45 for this billing cycle (i.e., no proration for the $10/month suspension rate)? Thanks.

7 days ago

shuaaalonFirst activity

posted in Plans and Services

PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of

After going through several useless support specialists none were able to help me. However, the after seeing a suggestion from another user to capitalize he first letter of your email address worked. There is a major bug in their system that is not registering emails when the first letter is lowercase. Use this link to set up your ID, make sure its the sign up page that asks for the phone number associated with the account - the home internet sign up page will not work at all. https://account.t-mobile.com/signin/v2/enterPhoneNumber?redirect_uri=https:%2F%2Fwww.t-mobile.com%2Fsignin&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines%20token%20openid%20vault%20role%20consent&client_id=MYTMO&access_type=ONLINE&response_type=code&approval_prompt=auto&prompt=select_account&state=eyJpbnRlbnQiOiJMb2dpbiIsImJvb2ttYXJrVXJsIjoiaHR0cHM6Ly93d3cudC1tb2JpbGUuY29tL2FjY291bnQvZGFzaGJvYXJkIn0&loginId=&fp_clien

11 days ago

T-BassFirst activity

posted in Plans and Services

What happened to 360 protection?

I’ve been using 360 protection since it came out, replaced many damaged phones, 100 dollars, new one in mail. I’ve just upgraded to a Samsung S23 Ultra, which by the way has the cheapest glass, no wonder they did free upgrades. The screen cracked in my pocket, and T-Mobile wants me to go to a store, that’s an hour away, in a bad neighborhood. Now I’m forced to break the phone in pieces so I can do a claim on the whole phone, still will come out cheaper than traveling over an hour, using up a half day, getting robbed, commuting costs, etc. Are T-Mobile Reps not good enough to replace glass? T-Mobile only has 3 locations in a city of more than 7 million people? Plus, those replacement glass they put on in the stores are even 1000 times cheaper than factory, you can tell every single time, and how it cracks again. Now where’s my hammer so I can get this claim done quickest way. Thank you for listening to my rant.

13 days ago

fp20145First activity

asked in Plans and Services

When will 5G home internet be available in Santa Clara?

I am dying to get off comcast, when can Santa Clara, CA 95050 hope to see service availability? I see it’s in Sunnyvale now which isn’t too far! Wondering how I might influence T-Mobile to expand in our area, it’s a desert of choice here :(

15 days ago

dmfuller5First activity

posted in Plans and Services

T-mobile bricked my home internet gateway, then UPS lost the return, now T-mobile is charging me $236 for it

I was one of the 34,000 Tmobile home internet customers who had their Gateways bricked by an over the air update. I did nothing to bring this upon myself, 100% T-mobile’s fault. I followed T-mobile’s instructions. I was without home internet for several days and when the replacement gateway arrived, I packed it up and used the label they sent me to send it back. I have a UPS shipping receipt that proves I shipped the gateway back. UPS appears to have lost the return and now I’ve been charged $236 by T-mobile. This is incredibly frustrating. I called customer support and spent a lot of time arguing with someone who claimed I wasn’t being charged even though I can clearly see on my account where I have been charged. Was basically given a run around and assured the charge would not go through. Of course a few days later it did. It adds insult to injury when this entire problem is 100% T-mobile’s fault and I followed their directions exactly. The audacity of them to charge me $236

21 days ago

CancelasapFirst activity

posted in Plans and Services

Tmobile Sales Rep Accessories SCAM

Tmobile Sales rep on the phone scammed me and added extra accessories to my account without my knowledge and now Tmobile is forcing me to keep these products that I did not ask for!!! I've called Tmobile several times to complain about this without a resolution. I will seek legal action if this is not taken care of. Now I'm finding out this is a common practice at Tmobile where these reps add extra accessories for commission. Tmobile is supporting this scam too by not doing anything about it!!! I'm reporting this to the BBB.

21 days ago

Spooky cookieFirst activity

asked in Plans and Services

upgrade

If I change to go plus, can I also upgrade my phone also at same time

21 days ago

GAMountaingirlFirst activity

asked in Plans and Services

Support chat call-back

I went thru an entire order for t-mobile on the computer and had to pause since it required getting all the numbers off our phones, etc. The entire script was emailed to me and we set up a phone call, but she hasn’t called back. How to pick that up and move forward with it?

22 days ago

timurceFirst activity

asked in Plans and Services

Is it worth switching from retired “one” plan?

I’m with t-mobile since 2013 and during the years being adding lines to my account with various promotions. Currently I have 8 lines paying $210 total with autopay and I’m still on retired plan “one”.Is there a real benefit switching to a new t-mobile plan Go5G or it’s essentially the same?If I switch, will I keep my price with all my promos?also for 100GB premium data that comes with Go5G plan, is it per line or it’s per account for all lines? Thanks

24 days ago

momma3First activity

asked in Plans and Services

switch to att?

I was offered a great deal to switch over to ATT -- called T mobile hoping for a match but got nowhere. Is T Mobile ok with losing customers ( been loyal for 10 years)? Anyone wish they stayed with att?

25 days ago

cpeersHelper Level 1

asked in Plans and Services

USA prepaid e-SIM. Can you add Canada/Mexico option? Where do you do that?

Looking into using a T-mobile e-SIM again for a trip to USA. This time I’ll also be visiting Canada for a little while. I see that it is possible to get a prepaid SIM with an added Canada/Mexico plan, but is this available for e-SIMs? I did not see it as an option in the eSIM app. Is there a way to add it pre or post purchase? If so, where is that done?

27 days ago

mpittierFirst activity

asked in Plans and Services

How long before I loose my prepaid number

If I have a prepaid number, how long can it be inactive before I loose it?

28 days ago

intelFirst activity

posted in Plans and Services

Home internet service IPv6 traffic is all filtered even when using a Netgear LTE router. No port forwarding. Plz fix!

My background is in IT / networking and I started using Tmo Home Internet for the past 2 weeks. The router being shipped today to customers is missing very important features for power users - it actually broke my ability to remotely access my home via direct-connection using public IPv6 and IPv4 that I used on comcast. Contacting support for help is pretty much useless, although I have raised a few tickets regarding the major issues affecting me since switching ISPs, namely:Unable to ping my IPv6 WAN address given by T-mobile (to remotely monitor my internet connection) Unable to remotely access my home via my VPN server which listens to connections on the WAN IPv6 address (again, T-mobile is filtering ALL my incoming traffic - comcast, att fiber, other major players in the market don’t do this filtering to endpoints except for spam port 25) Connecting to a VPN server hosted on the internet is unreliable and unstable. T-mobile does not offer IPv6 Prefix Delegation (comcast has it, att

1 month ago

eeeyowFirst activity

asked in Plans and Services

tfdfirern1First activity

asked in Plans and Services

No service and still paying

How can this provider continue to shut down service at 2200 and remain off untill 0600 every night and bill for a month service. If they are only going to provide half the service they offer why should customers pay monthly. Either cut the bill in half or bill every other month. It is illegal to steal in the United States. Stealing is exactly what is happening when you take money for something you are not providing. Do you understand tort lawsuits and criminal proceedings?

1 month ago

magenta8345035First activity

published in Plans and Services

Hulu + Live TV won't work on my TV

I recently tried a trial subscription of Hulu + Live TV through my T-Mobile Home Internet Service. It won't work due to their security measures. I signed in using my laptop and that worked fine. I managed my account and added my Samsung TV. Went to my TV to activate it and I got an error message. Chatted with tech support and they said my IP address for the TV was in the wrong zip code area. My IP is likely generated from a router in Somerville, MA whereas I live in Wells, ME.The laptop works because they expect a laptop to move around but they can't buy that my TV in Wells has a Somerville IP address. Tech offered no work around other than to cast it to my TV.Just an observation in case anyone is contemplating the Hulu + Live TV service, it may not work.

663627

1 month ago

Mzghost66First activity

asked in Plans and Services

bill

Haven't even set up my internet yet and says it was used and I've already been charged and suspended wth if I haven't even used it yet that makes no since

1 month ago

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