Plans and Services
Explore the plans and features available for T-Mobile Internet and what services are available
- 169 Discussions
- 731 Replies
Is it possible to switch from EIP promotional device to a different device of my choice without loosing the promotional bill credits towards the EIP?
I have just joined T-mobile and bought iphone-13 from them with promotional bill credit towards the phone’s payment. Now, I want to switch the sim into an iphone 14 pro max. If I do the switch, would that void my bill credit promotion? Thanks.
How do I find the trade in values of my phones.I have iphone 13 pro and 2 iphone pro max on my account. Don’t think it’s giving me the forever upgrade vaalue of up to $800. The website currently says may phones are worth $650 each for trade in value. I am on the Magenta Max 55 plan.
Is it possible for me to get one or more static IP addresses if i sign up for either T-Moble home internet or T-Mobile busness internet?Ideally, I need 2 or 3 static IP addresses.Also, if I move to a different location where T-Mobile home or business internet is offered, would I get to keep the same static IP addresses?Thank you very much.
I was with Sprint for 2 years. Switch to T-Mobile. Within a year T-Mobile gobbled up Sprint. Other than Sprint I believe I've been with T-Mobile for 5 years or more. My average monthly bill runs $300 with four phones and two wireless camera systems with their own data packages. All my bills have been on time for the entire 5 years I've been with T-Mobile.Out of the blue my wife 22 ultra started heating up real bad and the screen would turn off and turn on randomly. No physical damage to device whatsoever. I called to see what I could do about it and I was told there was a four to six week back order to replace the 22 ultra. I told them I can't wait that long because it's a business line. And that I would just run it through my insurance instead of warranty. I was put on hold 10 minutes later they were sending me out a new phone to my house and it was an upgrade to a 23 ultra. And I was just requested to mail the 22 ultra back with no return package or anything. So I returned it. 4 week
Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I
since after 9 months of being on waiting list unlimited TMobile internet is still not available, they convinced me to try the 100 GB a month plan. Anyone else finding they are being lied to about the data being used?? It said I went through 100 GB in under a week and I was only watching shows on Netflix and Crunchyroll, only 1 device connected, no additional downloads... and according to T-Mobile texts from the time it texted me I was at 95% to the time it texted me I used 100% data was only 20 minutes.. there is no way I watched 5 gigs worth of movie/show in 20 minutes, even HD 4k takes about 1 hours per GB used... and then I go to the data usage section on T-Mobile it says I used all 100 GB, but further down the page it shows only 96 GB was used.. and now that I'm using low speed, it's even slower then low speed tethering from my phone.. (TMobile internet low speed is 2G .. TMobile phone tethering low speed is 3G ... 3 G you can still watch Netflix and amazon video, 2G you can't even
I use the Digits web client on my Windows PC while working. I used to be able to login and stay logged in for days. Something has changed in the last couple of weeks, or so. Now, it randomly logs me out and I have to go through the full login / 2fa / line registration again to get back in. There’s no rhyme or reason to it that I can see. I was using the web client this morning. I stepped away for 30 minutes, and I was logged out when I returned. But it didn’t log me out overnight. Getting back in is a bit of a hassle and I wanted to know if I’m missing anything that would alleviate at least some of it. Other services have options such as “remember this device” for 2fa, for example. At the very least, it’d be helpful if the app remembered preferences for line registration, appearance and notifications, instead of having to reset those each time, too.This doesn’t seem to happen with my Android phone or the iPad, only the web client for Windows PC. (I couldn’t be bothered using
I accidentally pushed the wrong button on my gateway and discovered a bunch of text messages. They are apparently to someone named Arron who is a grandpa, recently had a roof replaced, is a part-time bartender, poker player, apparently trying to sell a truck and has some dental issues. And more...I’ve had the gateway for 6 months and these texts are time stamped March thru the present. I reported to T-Mobile and asked why a gateway receives texts at all. T-Mobile wasn’t concerned that I was receiving the texts but said gateways receive texts strictly so T-Mobile can communicate to internet customers who don’t have a phone plan. Said the texts were probably related to number reuse, but that didn’t really make sense.As an experiment, I texted a message to the phone number associated with my gateway on my bill but that text didn’t make it to the gateway, but didn’t really think it would.I know I would be pretty upset if my texts were also going to some random T-Mobile home internet gatewa
When I signed up five new lines with T-Mobile, I was told by Deaven, the phone agent, that he could give me $400 off a new iphone “now” or if I go into a T-Mobile store that would give me $800 off. I went to the store and was told that the information was not correct and they could only give me $400. I then called costumer supports again, and was told that I misunderstood what Deaven told me. I then called back again and was told that not only was I not getting $800, or $400 of I was only going to get $175, I then asked to speak with a manager. She told me that I was eligible for “Keep and Switch” promotion, in which I would be able to get $800 for each phone line I have. She sent me the link to sign up, and said she’d call me back in an hour. I read the terms of “Keep and Switch” and she was incorrect it only pays for remaining balances from my previous carrier, so she lied as well, and never called back. I received a text asking how was my experience, and I gave 0 out of 10, so today
13 year our business has been with T-Mobile but this latest problem has us on the verge of moving. So this is a last hail Mary to see if we can find a fix.Over the last month two lines get the same problem “ unsent txt... change to SMS or RCS...”. It will come in 10 to 15 minutes after sending a txt. Some times the txt will send but take two or three hours before it is received. This problem happens randomly, so not all the time. And it happens with full bars or not full bars, It happens on Wi-Fi or not What has been tried: 5 times and hours on the phone with T-Mobile tech support. uninstall txt AP, tried a different AP, cleared cashes, reset network settings on both phones.Any thoughts?
I have had this device just a few days and I must reboot it about three times a day as the WIFI will fail and knock out ethernet as well. Sometime I have to reboot it twice in a row. When can I expect a hotfix for this issue?I cannot afford to work like this and I will have to drop service is not fix ASAP.I will like to also request credit on my bill until the issue is 100% resolved. I see several topics for the exact same issue I am having and it need to be fixed across the board!!!
Hi, I am trying to order t-mobile internet online. I entered the address and it tells me it’s available, but it won’t let me enter an apartment number, and won’t ship to an apartment number. How do I get around it? I am logged into my account, but it only recognizes the addresses it can autocomplete.
Charging me for a phone I own not owe*****. I joined T- mobile last year. I purchased a Samsung from their store on a payment plan. For Christmas I received an Apple iPhone unlocked and fully paid as a gift. I just tried to switch to a different company with that iPhone but it is locked. I check my billing and it says it’s locked because I owe 300.00 on it. My question is how can they lock my iPhone that I own out right? Also why does it say I owe 300.00 instead of the Samsung?
Hi, I have domain name kvirginia.com and when I tried to send text message to clients using our website. Whenever I include my domain website non of my clients told me they never received text message from us. how do i fix this problem?
PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of
After going through several useless support specialists none were able to help me. However, the after seeing a suggestion from another user to capitalize he first letter of your email address worked. There is a major bug in their system that is not registering emails when the first letter is lowercase. Use this link to set up your ID, make sure its the sign up page that asks for the phone number associated with the account - the home internet sign up page will not work at all. https://account.t-mobile.com/signin/v2/enterPhoneNumber?redirect_uri=https:%2F%2Fwww.t-mobile.com%2Fsignin&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines%20token%20openid%20vault%20role%20consent&client_id=MYTMO&access_type=ONLINE&response_type=code&approval_prompt=auto&prompt=select_account&state=eyJpbnRlbnQiOiJMb2dpbiIsImJvb2ttYXJrVXJsIjoiaHR0cHM6Ly93d3cudC1tb2JpbGUuY29tL2FjY291bnQvZGFzaGJvYXJkIn0&loginId=&fp_clien
T-mobile states the message “T-Mobile is proud to participate in the new federal Affordable Connectivity Program (ACP)” on their website, and I applied for and was approved for the program. However, when I called T-mobile customer service, I was told that T-mobile does not support this program. Why are you displaying this program on your site if you don’t support it?
Hello to all. First off I am am ex T-Mobile customer service employee. Secondly when I worked there every year they got a trophy or plaque from JD Powers. I don't know what they are being taught or if they are being taught at all. First off there is nooooooooo empathy anymore. The floor supervisors telling the reps on the phone to avoid answering questions. Like I said I know how things should go. I stayed calm I also said thank you when warrantied. The rep that I had was Great. I mean fantastic. I started off explaining what was wrong and that I wanted my bill credited. The rep looked through my account and saw everything I talked about that had happened even me losing my storage because of the same issue. Now it's been two months and I was repeatedly told it was correct. So since it wasn't and I was on the phone over an hour I thought that was the least they could do seeing how I lost more but stayed with T-Mobile because I like the service or did rather. Now the supervisor kept poin
Got the following email from T-Mobile for my T-Mobile Home Internet payment. Oh no! Your payment didn't go through We weren't able to process your recurring electronic payment from your account XXXX. Because of the failed payment, you have been un‑enrolled from AutoPay. Please make a one‑time payment today at t‑mo.co/pay and update AutoPay settings to avoid late fees and suspension and keep your AutoPay discount, if applicable. Thank you, Your T-Mobile Team Last month the payment was processed using the same card (without an issue) and there are ample funds in the account (the account is a debt card account). I logged into my account selected the payment option and the payment processed immediately. Even though I like T-Mobile issues like this make me very wary of their service.
I noticed that when I will FINALLY be able to set up 2FA, I am restricted to using low security methods save for app based, and then I can only use Google Authenticator. What I am asking is if this could be changed so that we can use other apps like Authy, Proton Pass, and better yet, hardware based methods like YubiKey? If ye want to BE the best, then do the things that MAKE ye the best.
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