I just switched to TM. So far, so good, except for the billing.
At the store, the customer rep seemed to have blinders on and not listen to everything I was saying. They seemed to be in their own world and needed a supervisor to help.
I showed them their own web-site stating the plan I joined is supposed to come with Apple TV, AAA, and Netflix. None of that was honored. I also told them I was paying by credit card. I’m now finding out the discount per line is only with debit cards.
Are the stores supposed to honor the deals that exist on their web-site?
Should the rep have halted me when I stated, multiple times, I was using a credit card?
Right now, TM is getting only a 3/5 star. Worse, there’s no Feedback or Chat section I’ve been able to find. Its extremely frustrating for a senior to have to deal with such companies.
At this point, I am not impressed. I’m sure this will fall on deaf ears as most big companies don’t care about seniors just as the customer rep at the store made me feel, but, I’m at the point with this lying, or so it feels, that I’ll see what happens in a couple months. But, I’m ready to go back to Consumer Cellular where the customer service and reps were amazing.
