Hello,
I am a big fan of T-Mobile wireless and am now incurring my first month of charges for their Home Internet since the 15 day test drive ended two days ago. Because I installed the gateway at a vacation home, I have not been able to spend enough time there yet to know if it will meet my needs although I am hopeful.
Here’s my small gripe. T-Mobile is up front about the fact that your first month’s charges start on THE DAY YOU ORDERED THE GATEWAY. This of course makes no sense. My gateway arrived 4 days after I ordered it. Why should I or anyone be charged for the time it took for the order to be processed and for the gateway to arrive. Other internet companies like Verizon and Spectrum don’t start charging until you ‘activate’ your service after their modem arrives.
Like I said, it’s a small gripe but still seems unethical to me to be charged for the time you couldn’t possibly be using their internet service. It disappoints me that a company I always trusted would do this.
