How do I request customer service call on billing escalated

  • 7 November 2023
  • 1 reply


I have been on the phone to customer service agent for over 30 minutes, placed on hold and keeps repeating the same storyline as per the bill statement for 1 line charges. Refused to escalate my concerns to her supervisor or next level of support. Recently transfered two of the lines to another carrier, leaving my line intact with t-mobile. However, I am being charged $37.48 for 1 line, $34.90 for other services that I am not aware off. I would like a billing specialist to contact me and resolve this issue. Thanks.

1 reply

Userlevel 7
Badge +16

you’ll need to contact them. if able you might opt to contact TMO through either Facebook or Twitter. this starts you with tier 2 support over the call in tier 1 support agents.