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Plans, Features, and Billing

Plans, Features, and Billing

Let's talk about the plans and features that T-Mobile has that help your business be successful.

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90 Discussions

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Jeff BFirst activity

asked in Plans, Features, and Billing

How do I get a copy of my phone conversation with T-Mobile?

I would like to know how do I get a copy of my phone conversation with T-Mobile?I was miss led by saleswoman in T-mobile store. When I called customer service they did a 3 way call with the store and sales rep I delt with. I would like to get a transcript or copy of conversation as evidence she lied to us. I thought car salesmen were bad, T-mobile is right up there with them

7 hours ago

NDemo8688First activity

posted in Plans, Features, and Billing

Early termination

If I choose to leave T Mobile before my phone is paid, am I required to pay for it if I am willing to give it back?

4 days ago

Alex3738First activity

asked in Plans, Features, and Billing

What is the procedure for getting to the Voice Mail menu, I need to change the language to English

if i want to change the language how can i change it plz guide me. I explore settings but can’t find language settings.

5 days ago

tag1First activity

asked in Plans, Features, and Billing

website constantly frozen

I haven’t been able to access my Bills to download them Since March - for three months when I click on “view bill” is just churns and churns for hours on end - anyone else having this issue?

6 days ago

JTJ009First activity

asked in Plans, Features, and Billing

Giftcard promotion?

I signed up for T-Mobile 5G home internet in November 2022 responding to an email offer that promised a $100 gift card promotion. The agent rapidly sent out gear and set us up with internet and said nothing about the promo. I asked him about it and was assured we’d receive it in “a couple of months”. Now it’s 7 months later, no gift card and the phone agent after a long wait told me to go to the nearest T-Mobile location to sort it out. Anybody else being forced to work this hard to receive a promised promotion?

7 days ago

RennFirst activity

asked in Plans, Features, and Billing

Balance Forward?

I payed $100 instead of $50 for may on accident. And saw that the balance was -50. So I thought it was cool and I just won't have to pay it next month? Now it says 0 again and that it will charge me on the 17th next month and it says I have a Balance forward of $50? What does that mean?

8 days ago

Jhollis3422First activity

asked in Plans, Features, and Billing

third party purchase limit increase

Hello,I would like to increase the third-party purchase limit. How would I go about doing that?Thanks!

16 days ago

sangsonFirst activity

asked in Plans, Features, and Billing

International 1 day pass in Vietnam not working

Hi, will international 1 day pass automaticaly reset the next day? (I mean do i have to pay $5 the next day?), if it’ll, how can i cancel it? Sorry for my broke English

17 days ago

TenPace78First activity

asked in Plans, Features, and Billing

family where app settings

Can I not go back farther than a week on my history in my family wheres app? And if so how do I change settings?

18 days ago

yanoFirst activity

asked in Plans, Features, and Billing

Why is Tidal data being recognize as hotspot data?

Hi!I’ve called support a few times about this, and they opened a ticket with a higher level tech support.Basically, what is happening is that data for my Tidal music app is being counted against my Hotspot data and then I’m being rate limited when I hit the monthly limit. It is a pain.I have the Magenta MAX plan, if that matters.I’ve followed the basic trouble shooting via T-Mobile support to reset my network settings.Tech support said that the data usage is showing up as hotspot usage “in one system but not another,” and that’s why they opened a ticket.I have heard back from tech support regarding the status of the ticket and they say there is “no provisioning errors” on the backend.Anyways, I want to be able to use Tidal with my unlimited data and not have it count again my hotspot allotment.And, I’ve verified that no external device is connected via the Wi-Fi hotspot. The hotspot feature has been off all month.I’ve also cleared the cache/local data, uninstalled the app, and reinstal

21 days ago

geiner305First activity

asked in Plans, Features, and Billing

iphone question

does anyone know if t mobile have any deals for trading in a oneplus 9 pro for a iphone?

21 days ago

kebral55First activity

asked in Plans, Features, and Billing

Promotional gift card

I just changed from Verizon to T-Mobil, after decades, although I am still waiting for my $200. gift card and wondering when it will be getting here !!?

22 days ago

Loventy16First activity

asked in Plans, Features, and Billing

question

Why is my mobile hot spot not working?

26 days ago

porvidatxFirst activity

posted in Plans, Features, and Billing

Charged twice

I paid my phone bill at the end of last month, yet a few days ago I was charged again, why is that?

27 days ago

ultracapFirst activity

asked in Plans, Features, and Billing

How can I get negative balance back?

I have been a T-Mobile customer since 2014 until last November when I switched to another service provider. I really loved the service but I had no choice other than moving to another provider as there is no cell phone signals in my home. This is really a surprise that my phone is located in the same city where T-Mobile headquater is, Bellevue, Washington. My monthly payment was $100 for two lines, old One Plan, with one free third line. I received a final bill in January that surprised me a lot because prorated charge was a way more than I thought. My charge was for less than a week but I got charged $16 for two lines and $36 for free line. How can this be $36 for the free line? I talked to customer service a couple of times and my disaster began after an agent credited it back to my account. The agent took a shortcut instead of handling the issue properly to avoid hasstle. The agent told me to wait for check to be mailed as my account is closed. I trusted this and waited for a month

27 days ago

siri999First activity

asked in Plans, Features, and Billing

customer care mail

Any one pls share t mobile customer care mail ID In view of I over phone am not able contact

28 days ago

BTB7129First activity

asked in Plans, Features, and Billing

Cancellation

I bought my Apple 11 on 9/21/21. I left SF on 8/21/22 and I find that I can’t use the phone to make local calls and I am retired with limited income and I can use the $60.42 more than the phone for my financial needs. I would like to cancel this ASAP.Thank you for your assistance.

1 month ago

UTEP1975First activity

asked in Plans, Features, and Billing

copies of bills

I would like to get copies of my bills mailed to me.

1 month ago

galibertiFirst activity

asked in Plans, Features, and Billing

how do i view my texts on line tmoble website so I can compile them for my records

1 month ago

DouglasmvFirst activity

posted in Plans, Features, and Billing

T-Mobile Business Internet is worse that their home Internet.

Hello all. I have been testing out the Home Internet and the Business Internet through T-Mobile. I started with the Home Internet, but I could not run my server because of the port forwarding issue. I have done research on the business Internet and found that if I switch to the business Internet that would be better because I could get a static IP and I can use my router for the port forwarding. To make a long story short I received an inseego fx2000 and pulled less on this device than I did with the home internet. The Inseego is very low quality and has small internal antennas. The antenna ports on the back of the Inseego do not work with the frequencies of T-mobile so there are no ways we can get a better connection to the tower. I’m 1.2 miles away from my tower and with T-Mobiles free devices only give me on a good day 250 mg on download and 9 mg on an upload. Most of the time I get 150 mg download and 5mg upload. I also tried the cradle point device and saw it cost $35.00 a month e

1 month ago

Tjoad95First activity

asked in Plans, Features, and Billing

i’m being charged a non-return fee of $220 for a router that I returned and I have proof of returning

So frustrated. In 2022. A salesman at T-Mobile talked me into adding the Internet router device that T-Mobile offers. It did not work out well for me. I kept it a short time and then I called and canceled and told them I’d like to send it back. T Mobile sent me a mailing label to print through email. it goes back through UPS. I still have a copy of it. I have the tracking number it was returned. It was received months ago on and I’m wondering my why my cell phone bill is higher than I expected it to be and I should’ve caught on right away, but I didn’t. I was still being charged for the service of the router that I canceled and returned . I called and complain and now I make sure I’m canceled ,a little time goes by and all of a sudden I receive a text message telling me that I’m being charged a non-return fee for the router! The same router that I returned several months ago. $220! I called customer service I’m on the phone over an hour. I get nowhere. They say they’re going to investi

1 month ago

natty-jFirst activity

asked in Plans, Features, and Billing

Inflight WiFi for Tmobile business plans?

Do TMobile business customers qualify for free inflight WiFi on United Airlines?

1 month ago

Perezlovers2627First activity

posted in Plans, Features, and Billing

pay my bill

I need someone to talk to about my bill

1 month ago

UGH2dayFirst activity

asked in Plans, Features, and Billing

View itemized bill

I have been unable to view and/or download my itemized bill for the last two months. As my bills have been $30+ higher than previous, I want to know way. Several calls to CS! Offered to email me the bill - which wasn’t send. Second time I asked, I received a total owed of my current plan and equipment, not anything itemized to detail the additional charges. I was given a new weblink for my business account and it’s “under construction, check back in 24 hours” - same result everytime I check. I had a CSR tell me today that the charges are valid. What? I also found out today that there is NO LONGER a corporate office to escalate issues - it was closed in 2021. So, the lady that answers the corporate phone number will only be connecting you to a CSR or a DTE (dedicated t-mobile expert) which I could have done by dialing 611. She won’t tell you this information unless you ask.After this notice, I am filing with the BBB, FCC and the Attorney General.

1 month ago

Jocelyn ChavezFirst activity

posted in Plans, Features, and Billing

COMPLAINT

I AM SO SICK AND TIRED OF TMOBILE! I CAN ACTUALLY SAY METRO AND CRICKET OFFER THE SAME SERVICE FOR LESS HEADACHE!!! MY BILL HAS BEEN UNSTABLE SINCE I OPENED THE ACCOUNT EXACTLY A YEAR AGO! I HAVE BEEN CALLING EVERY MONTH TO TRY AND SOLVE ISSUES ON MY BILL AND THIS MONTH MY BILL WENT FROM $238 TO $1,070!!!!! I CALLED AND IT WAS ALL TMOBILE ERROR!!! IF I HAD NOT CHECKED BEFORE HAND THE AUTO PAY WOULD Have TAKEN THIS AMOUNT OUT OF MY ACCOUNT. AND NOT ONLY THAT BUT WHEN I CALLED TO RESOLVED THE ISSUE THEY SAID THEY WOULD HAVE TO CALL ME BACK ONCE THE ISSUE IS FIXED AFTER AN HOUR ON THE PHONE. NEXT DAY I CHECKED AND OF COURSE THEY DID NOT FIX THE ISSUE! NOW I HAVE TO CALL AGAIN!! I CANT WAIT UNTIL IM FREE OF THIS SCUMBAG OF A COMPANY!!! **** YOU T-MOBILE!!!

1 month ago

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