Plans, Features, and Billing

Let's talk about the plans and features that T-Mobile has that help your business be successful.

  • 147 Discussions
  • 204 Replies

147 Discussions

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BTB7129First activity
asked in Plans, Features, and Billing

Cancellation

I bought my Apple 11 on 9/21/21.  I left SF on 8/21/22 and I find that I can’t use the phone to make local calls and I am retired with limited income and I can use the $60.42 more than the phone for my financial needs.  I would like to cancel this ASAP.Thank you for your assistance. 

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1 day ago
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robertalvFirst activity
asked in Plans, Features, and Billing

Call Usage

I have 4 lines.  I am able to see my call history for all 4 lines except for one.  Why would that be?  It is not an Iphone, but an Android.  It is my wife’s phone.  I can see here message but not call log.  Curious as to what my cause this?  Thanks in advance.

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1 day ago
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FriqueFirst activity
asked in Plans, Features, and Billing

is the 30$ promotion a scam?

I’ve had the home internet since about 2 years ago and I paid 50$.  the 30$ promotion started and I called to have a cut on my bill and the customer service rep. told me I need it 2 more bill cycles to have the promotion active.  6 months passed and I never received my promotion of 30$ home internet.  just about a year and a half passed after the promotion and a friend got the home internet after I recommended it to him. He mentions that he pays 30$.  I checked the bill and I have been billed 45 with a lame 5$ autopay discount on it for about 17 months.  ok I’m really mad at the moment and decided calling customer service to ask for the promotion and I guess some credit since many months ago and the lady tells me that she can give me just the activation of the 30$ promotion for now and maybe a 2 month refund. At this moment I feel worst as an 6 year old T-Mobile customer than new ones. I will make sure to get this everywhere, I saw many Reddit posts about the same so must likely I will

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2 days ago
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GreenFistFirst activity
posted in Plans, Features, and Billing

Lines I didnt ask for.

T mobile has been charging me for over 18 months for lines I never requested. I just realized what was going on and cancelled the lines. I never used the lines the entire time I had my service. Now I want to be reimbursed for the lines due to me not asking for them. I can’t be the only person they’ve done this too.

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6 days ago
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nfallFirst activity
asked in Plans, Features, and Billing

Switching Carriers

I’m switching from T-Mobile to another carrier, I owe on two devices, can I still switch and pay the device over time or I have to pay it off fully?

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syaoran
Pillar
7 days ago
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ScammedbyMA413First activity
posted in Plans, Features, and Billing

This should be a consumers just class action law suit

Honestly I'm not sure where to begin. Selling, leaking my personal data, stalking and violating FCC privacy rights. I found out T-Mobile was allowing "third" parties to just go unrecognized under there data base for call list as I went to pick up my phone log and saw all the calls by the government entity and others shall I say impersonating. Now to make a claim as they have went on 4 months making excuses and lying to my face, refusing to help or provide service. Unless you count the fact all they have to do is make sure your service is connected according to them. They care less to take accountability for sharing information to control and invade the activity on the phone by not the owner and continue to allow this.  I have only been with them for about 7 months now it is still not been resolved and they just keep raising my bill after being told my bill would start to go down as it gets"  credit" for what was supposed to be free with promo. I'm tired of being token advantage of and

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11 days ago
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Ju5tFirst activity
asked in Plans, Features, and Billing

When does the infight wifi refresh

So when getting on a flight that has t mobile you can choose from the 1hr session or the 4 full free flight sessions. My question is when does the 4 session reset? Is it every billing cycle or every year? 

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16 days ago
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JohnheilFirst activity
posted in Plans, Features, and Billing

Trans Siberian Orchestra

How do I get tickets to Transsiberian Orchestra  in Denver on Friday, Nov. 18th.

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gramps28
Pillar
18 days ago
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4mycellFirst activity
posted in Plans, Features, and Billing

payment arrangement due date

What happens if my payment arrangement due date is Friday 8/18 and the debit card provided won't have the sufficient balance to satisfy the payment arrangement amount?  Can I use another debit card instead to pay on the same day, even if its in the evening?

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20 days ago
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Joe231First activity
asked in Plans, Features, and Billing

How do I request customer service call on billing escalated

I have been on the phone to customer service agent for over 30 minutes, placed on hold and keeps repeating the same storyline as per the bill statement for 1 line charges. Refused to escalate my concerns to her supervisor or next level of support. Recently transfered two of the lines to another carrier, leaving my line intact with t-mobile. However, I am being charged $37.48 for 1 line, $34.90 for other services that I am not aware off. I would like a billing specialist to contact me and resolve this issue. Thanks.

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Pillar
24 days ago
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ivanxx0First activity
asked in Plans, Features, and Billing

Protection 360

So, i’m being charged for protection 360, but i can’t find it anywhere on my add-ons for my line.

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25 days ago
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DDAWGFirst activity
posted in Plans, Features, and Billing

Auto Pay

Now you want access to my bank account for me to continue to receive my auto pay discount. So if my (and the rest of us on auto pay) information is compromised the thief can drain my bank account? This seems like a huge disservice to me and all of your loyal customers. This is purely a money grab my T-Mobile. They want to save the credit card fees by screwing those of us that dropped our old carriers because T-Mobile was a “different” company. Now your plans are slowly changing to closely match the other big “screwed up” combines and now the cost is about the same so why stay with T-Mobile? Yes your map shows more pink but to be honest the phone my company provides is one of the other big carriers and T-marble works better in some areas and the other guys work better in some areas. Its really a toss up. When I call T-Mobile I used to get a local rep that was very helpful now I get the same “out of country” rep that can barley speak English and I have to repeat myself over & over an

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25 days ago
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mallikarjunaFirst activity
posted in Plans, Features, and Billing

Bill Pay

Hello,I would like to pay the mobile bill of another line that was added to my account.It is kind of add-on i.e. additional line and this is the first bill whic I was trying to pay. I could see something that is showing up of $100 but not sure what is this? And why It was showing $100? I have already paid primary line but I was trying to pay the new line that was added recently to my account.Kindly suggest.

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1 month ago
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sleepyhd16First activity
asked in Plans, Features, and Billing

Payment plans

I was trying to upgrade my device. A few weeks ago when I was going to do it I had the option to pay the device of in installments. Now my only option is to pay the device off in full. I only have 1 item on my account left with a $7.25 balance to be paid off in full. There are no other installment plans on my account. Do you know why I wouldn’t have the option to make payments to pay the device off?

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1 month ago
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mwayne50First activity
asked in Plans, Features, and Billing

Autopay

Cannot believe, after years on autopay, they are going to disallow it from my credit card.  AS IF I would give them unfettered access to my bank account! No one pulls money from my bank account although I do PUSH money through autopay from my bank.  If they want the money directly from my bank, I will be glad to mail a paper check for them to process every month (and I hope everyone else does likewise) until I can switch providers.

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1 month ago
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Tirisracing81_First activity
asked in Plans, Features, and Billing

new migration plan raise my monthly bill

Will the new migration plan raise my monthly bill compared to my current plan?

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gramps28
Pillar
1 month ago
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siri999First activity
asked in Plans, Features, and Billing

customer care mail

Any one pls share t mobile  customer care mail ID In view of I over phone  am not able contact 

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Pillar
1 month ago
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ThundersImageFirst activity
asked in Plans, Features, and Billing

Go5gplus reverts to One Plan promo when trying to upgrade

Hi,I moved to the Go5GPlus plan / active as of a week ago (per web and phone apps). I received the first bill 4 days ago, again showing I’m on Go5Gplus. I was able to activate the included AppleTV+.The issue is when I go to upgrade my phones, I choose a new phone, and for first few screens I’m told I’ll get ‘Up to $1000’ tradein….when I choose my actual phone, it states $830 trade in and monthly payment reflects this.After declining accessories and insurance, the TMobile system moves to the final screen before purchase and the screen switches to say since I’m on the One Plan, the system switches me to the One Plan Promo and says I only qualify for $300 off total.The One Plan was my previous plan, I’m on the Go5GPlus plan now.On the web, my active add-ons show the Go5GPlus ones.One the phone app (after clearing cache, removing and reinstalling the app, my first line now shows 13 active add-ons including a bunch from the One Plan. If I try to manage add-ons, I only see the Go5gPlus or ad

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1 month ago
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PnMAlfonsoFirst activity
posted in Plans, Features, and Billing

plan changes

How do I find out if my plan will change, and if I will have an increase on my monthly bill?

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gramps28
Pillar
1 month ago
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jojorloFirst activity
asked in Plans, Features, and Billing

T-Mobile May Move You Off Your Current Plan: Here’s How to Stop It

Team,This is concerning. Read the article that Tmobile will change plans with no notice and permission by a user and raise prices.  DO NOT CHANGE MY PLAN!!!!!!!!!!!!!!!! https://www.pcmag.com/news/t-mobile-may-move-you-off-your-current-plan-heres-how-to-stop-it?utm_source=flipboard&utm_content=topic%2Ftechnology

1
gramps28
Pillar
1 month ago
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beedeeFirst activity
asked in Plans, Features, and Billing

Porting my number (iWatch-line on T-mobile) to a different career

I have been on calls for 2.5hrs+ already to try and port-out my iWatch number on T-mobile. I have not been able to get a Transfer PIN yet (app/webapp/phone call with Tmobile support). What’s the way to get this!! Any guidance will be super appreciated!!

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1 month ago
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Seriously FrustratedFirst activity
asked in Plans, Features, and Billing

T-mobile Business Internet - Why do you even offer this if you can't remotely access any IOT device behind the gateway?

Basics of any ISP is to allow remote access through the gateways so customers can manage any of the IOT devices attached to their network. This is a fundamental failure on T-mobile’s design and network design for both business and residential internet services.Once a replacement device shows up, no power cords, no ethernet cords, the device shows up dirty with food, fingerprints, and other unsanitary residue on it that makes me question if the last person used it as toilet paper before putting it in the box.The SIM card has to be switched from the old device, no problem. Yet there is no straightforward way outside of sitting on hold for hours to get someone in the technical services group that later hangs up on you hours into your call to get the IMEI number updated in connect.inseego.com. If you are looking for 5G internet service that is decently fast and you will never need to access any of your devices from a remote location, decent service.If you need to access your devices from r

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2 months ago
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pyc90292Rookie
asked in Plans, Features, and Billing

How can I get my final bill?

I ported out all my numbers and no longer have my PIN.  The online account has been deactivated as well.Customer Service can’t even email me my final bill?How can I access the final bill?

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syaoran
Pillar
2 months ago
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pyc90292Rookie
asked in Plans, Features, and Billing

Numbers all ported out but still getting charged

I sold my business and the new owner ported out all numbers in late June.  I was charged again for August and paid the bill, despite not having access to the bill since it’s only available on tmobile.com.  My login was disabled.  Calling the support line, I don’t have my PIN, in the past, they always texted a code to my phone, but since that phone is no longer on TMobile, this isn’t possible. So, the phone reps can’t access my account.  Was told to go to a store and called again with a phone store rep, but the agent on the phone still couldn’t access my account.  After about an hour I left.  I challenged the September charge on my credit card. This week, I received a letter indicating that the September bill hasn’t been paid, presumably before going to collections.  Not sure why I received the letter, since it was charged to my credit card (and disputed).Very frustrating that it seems I am still getting billed by TMobile yet no one can access my account to tell me if my account is stil

1
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Pillar
2 months ago
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sumit04First activity
asked in Plans, Features, and Billing

TMobile Customer Care Email ID

My Bill is way too high after adding the lines.Even there are things in my bill which I already had discussed with customer care agent and they had agreed (at least 3 times in different calls) that this will not come in future and you will get credit for past incorrect billing, those things still keep coming again and again.I need customer care email ID where I can drop the email and get the things correct.On phone it takes hours to get the things correct and post that I dont have proof also what agent has agreed.

1
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Pillar
2 months ago
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