I’m having the same issue, and it creates problems on video calls. I placed my gateway in the optimal position after discussing with T-Mobile support, and download speeds were drastically improved, but not upload. I placed my gateway in the optimal position after discussing with T-Mobile support, and my download speeds were drastically improved, but not upload. Did you get your issue resolved? What was the solution?
Thanks - I’d used the app for placement already, and confirmed my antenna was properly positioned. T-Mobile found they had an issue with one of the antennas that covers me, and they were able to boost my download speeds from around 40-50Mbps to 230Mbps. Still getting the slow upload speeds though. I’ll likely call their support again this evening - hopefully there’s another tweak than can make to improve upload speeds.
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